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You can find contact details for all our products and services below.
Everyday Accounts, Credit Cards and Loans
Everyday Accounts, Credit Cards and Loans13 24 84
From overseas? Call +61 2 8225 0615
Call 1300 300 470From overseas? Call +61 2 8278 8464
Credit cards and Personal loans
Call 1800 722 879
Call 1300 369 797From overseas? Call +61 2 8604 4713
Click here to make an enquiry
Click here to submit a Complaint*, aCompliment or General Feedback.
*Click here to view our Complaint Management Policy.
Citi, GPO Box 40, Sydney NSW 2001.
Log in to Citibank Online to chat with us.
For customers with difficulties speaking English or who have hearing and/or speech impairments:
National Relay Servicewww.relayservice.com.au.
Telephone Typewriter (TTY) Users -call 133 677; then ask for 13 24 84.
Speak and Listen Users -call 1300 555 727; then ask for 13 24 84.
Internet Relay Users - connect to theNRS website
https://internet-relay.nrscall.gov.au/;then ask for 13 24 84.
Language, Translation and Interpretingservices - connect toWebsite www.tisnational.gov.au/Call: 131 450 then ask for 13 24 84.
Call 1300 555 625
8am - 6pm, Mon - Fri AEST(Excluding Public Holidays)
Mail usGPO Box 3319, Sydney NSW 2001.
Call 1800 333 613
Mail usPO Box 6111, St Kilda Road Central,VIC 8008.
Call 1800 016 284
8:30am - 6:30pm, Mon - Fri AEST(Excluding Public Holidays)
Mail us347 Kent Street, Sydney NSW 2001.
AGA Complimentary Insurance
Call 1800 072 791
8am - 5pm, Mon - Fri AEST(Excluding Public Holidays)
Moving to Australia
If you are moving to Australia from the following regions, please contact us with any questions you may have.
Call 1800 465 3880
From Argentina cal 0800 444 8052 From Brazil call 0800 891 1877 From any other country +52 55 2226 3988
Local or International call +65 6595 2255
Universal International Free Phone # 00 800 0316 6000
Local or International call +34 93 316 6000
Drop by your nearest Citibank office to talk with a Citibank representative in person.
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Moving Overseas from Australia
Please contact the Citibank APAC Global Support Centre on +65 6595 2255 or drop into your local branch.
New customer call 1300 361 922
Existing customer call 1300 131 127
From Overseas? Call +61 2 8225 0615
9am - 5pm, Mon - Fri AEST(Excluding Public Holidays)
You can mail usCitibank, GPO Box 4799, Sydney NSW 2001
Call 1800 168 168
From overseas? +61 2 8225 0618
Call us on 1300 552 070
Mail usCitibank - Skybranch, GPO Box 40, Sydney NSW 2001.
Contact Us online
Mail usCitibank, GPO Box 40, Sydney NSW 2001
Request a Call online
Mail usGPO Box 5427 Sydney NSW 2001
Mail usBanking Services, Citibank PTY Ltd,GPO Box 40, Sydney NSW 2001
Mail usGPO Box 5347 Sydney NSW 2001.
National Relay Service
Internet Relay Users
Connect to the NRS websitehttps://internet-relay.nrscall.gov.au; request 02 8225 0615
Telephone Typewriter (TTY) Users
Call 133 677; request 02 8225 0615
Translation and Interpreting Services
Call 1800 131 450;website www.tisnational.gov.au
Speak and Listen Users
Call 1300 555 727; request 02 8225 0615
Call 1800 722 879 or email email@example.com
9am - 9pm, Mon - Fri AEST,(Excluding Public Holidays)
PO Box 3453, Sydney 2001.
You can also find out more information here.
2 Park Street
Sydney NSW 2000
Mon - Fri: 9am - 5pm
37 St Georges Terrace
(cnr Barrack Street)
Perth WA 6000
Mon - Fri: 9am - 5pm
(AEST - 2hrs non-daylight savings time)
120 Collins Street
Melbourne VIC 3000
*By appointment only.
Citigold clients can book an appointment with their Relationship Manager and visit a Wealth Management Centre to obtain services to manage their finances and discuss their wealth management options.
We are committed to making banking easier and more transparent for our customers; however we recognise that we may not always meet your expectations.
Find out more about our complaints process.
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