Supporting You
Many of us will experience financial or personal difficulties at some point in our lives and be in need of extra support. We are here to help you through these difficult times.
Financial Hardship
If you find yourself experiencing financial difficulties caused by an unexpected life event, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process.
Accessibility Support
If you have a hearing or speech impairment, there are services that you can use to contact us such as the National Relay Service.
Please Visit Helping you connect | Access Hub
Supporting you in times of need
Unemployment or income loss
We understand that periods of unemployment or income loss can be highly stressful.
Elder financial abuse
Older Australians are more vulnerable to scams, fraud or instances of financial abuse.
Illness or Injury
An illness or injury is any condition or incident that has a negative impact on your wellbeing and quality of life.
Disaster & Crisis Support
We know that a natural disaster or unexpected events can cause stress and financial difficulty. Find out how you can prepare, stay safe and find the right assistance.
Domestic and family violence
Domestic violence can happen to anyone and can take many different forms. If you are a victim of domestic violence, you're not alone. We are here to help.
Financial abuse
Financial abuse occurs when an abuser uses money as a means to gain power and to control their partner, family member, or other acquaintance.
Loss of a loved one
The loss of a family member or friend is a difficult time in your life and we are here to help.
How we can help
Many of us will experience financial or personal difficulties at some point in our lives and be in need of extra help and care. If you find yourself in a vulnerable position and want to understand the support options available at Citi, contact our Customer Service Team on 13 24 84.
If you hold a NAB branded product and require help and support on that product, please call NAB Assist Monday to Friday, 8:00am to 8:00pm (AEST/ADST) Saturday, 9:00am to 1:00pm (AEST/ADST)1800 701 599
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Financial Hardship assistance
If you find yourself experiencing financial difficulties caused by an unexpected life change, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process. The sooner you reach out, the sooner we can provide you will support and assistance.
Support services
Support services
Financial assistance and advice
Legal advice
Illness or injury
Family or relationship breakdown
Domestic and family violence
Loss of a loved one
Elder abuse
Addiction
Accessibility support
Refugee services & support