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Important notice: We are in the process of updating our SMS sender name. Citi SMS messages may now come from Citi AU instead of CitiBankAU. Citi will never request your personal details, account details, PIN or passwords by email or SMS. Visit us at www1.citibank.com.au/contact-us if you have any questions.

Supporting You

Many of us will experience financial or personal difficulties at some point in our lives and be in need of extra support. We are here to help you through these difficult times. 

Financial Hardship

If you find yourself experiencing financial difficulties caused by an unexpected life event, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process. 

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Supporting you in times of need

Unemployment or income loss

We understand that periods of unemployment or income loss can be highly stressful.

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Elder financial abuse

Older Australians are more vulnerable to scams, fraud or instances of financial abuse. 

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Illness or Injury

An illness or injury is any condition or incident that has a negative impact on your wellbeing and quality of life. 

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Domestic and family violence

Domestic violence can happen to anyone and can take many different forms. If you are a victim of domestic violence, you're not alone. We are here to help.

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Financial abuse

Financial abuse occurs when an abuser uses money as a means to gain power and to control their partner, family member, or other acquaintance. 

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Loss of a loved one

The loss of a family member or friend is a difficult time in your life and we are here to help.

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How we can help

Many of us will experience financial or personal difficulties at some point in our lives and be in need of extra help and care. If you find yourself in a vulnerable position and want to understand the support options available at Citi, contact our Customer Service Team on 13 24 84. 

     

    Financial Hardship assistance

    If you find yourself experiencing financial difficulties causes by an unexpected life change, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process. The sooner you reach out, the sooner we can provide you will support and assistance. 

    Support services