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The move to NAB

Transaction and
savings accounts

About the changes

NAB has been the provider of your products since 1 June 2022. On 24 February 2024, Citi branded transaction and savings accounts were closed and moved to a similar NAB branded account.

For credit card and personal lending accounts you can continue to use your account as normal. If there are changes to these accounts, we will let you know ahead of time.

If you have questions about these changes, please explore our FAQs below.

Transaction accounts include icon

Transaction accounts include

Citibank Offset Savings Account, Citibank Plus Transaction Account, Citicash Account, Citicheque Account, Business Cheque Account, Citibank Relationship Banking Account and Personal Banking Account.

Savings accounts include icon

Savings accounts include

Citibank Online Saver, Citibank Plus Linked Savings Account and the Money Market At Call Account.

Combined savings and transaction accounts include icon

Combined savings and transaction accounts include

Cash Investment Account, Ultimate Business Saver, Interest Bearing Trust Account, Online Cash Manager Account, Cash Management Account, Citibank Ultimate Saver, Citibank Staff Cheque Account, Citibank Cash Management Account Plus

Now that your account has moved

There are some changes to the way you access and manage your account. Specifically:

Some account details will change icon

Changes to incoming or outgoing payments

If you had direct debits, regular payments (including BPAY) coming in or out of your account such as your pay, the gym, subscriptions, or bills, please ensure you provide the sender or payee your NAB account details as soon as possible.  Any payments received into the closed account will not be processed and returned to the sender. 

We understand switching payments can be inconvenient, you can find a list of active direct debits set up to your account in NAB Online Banking. direct debits set up to your account to ensure this process is as smooth as possible.

Changes to how you can access and manage your account icon

Changes to how you can access and manage your account:

You can now access your accounts via the NAB app or NAB Internet Banking and speak directly with NAB customer service teams when you need support. You also have access to a wide network of NAB branches.

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What you need to do

Now that you have your NAB branded account information, you may:

  • Register for NAB's Internet Banking with the information sent to the email address listed on your profile.
  • Switch your regular payments and direct debits to ensure you don't miss a payment after your account has moved.
  • Activate your NAB Visa debit card when you receive it. 
  • Read the 'Summary of Changes and Variation Notice' document that we have sent you. 

Frequently Asked Questions

Communications and contact


App, Online Banking and Data Sharing





Financial Claim Scheme




International Payments



My account changes

Changes to deposit products (FX offsale)


Terms and Conditions

Have questions?

If you have questions about the move, or your NAB branded account, you can contact our dedicated support team on 1300 135 777 or +61 3 9322 6489 if calling from overseas.

If you have questions about your credit card or personal lending account, you can continue to call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

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Explore changes to other products