Scams continue to be on the rise and we’ve identified a few scam types that are more likely to impact you.
1. Call Centre and SMS scams
Scammers can contact you pretending to be reputable organisations and pressure you into providing your personal or account information. We’re hearing reports from customers about calls and SMS messages impersonating banks including CBA, BOQ, Virgin Money Australia, as well as Visa and Mastercard. These scammers can design their messages to look genuine and copy the format used by the organisation, including their branding and logo.
2. Goods not received scams
Scammers can also contact you via social media or advertise attractive sales or deals that link to a fraudulent website. Scammers will offer you goods or services in exchange for payment but they never intend to deliver them.
3. Australian Taxation Office (ATO) scams
You should also be very careful of government agency scams. Scammers posing as ATO staff may contact you via phone, SMS or social media, under a false pretense such as threatening you with legal action unless you make a payment they claim is overdue. They may also try to offer you support or a benefit if you can validate your identity by providing information like your tax file number or superannuation details.