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Useful Forms and Links

 

  Citi NAB
Privacy Policy Citigroup Pty Limited Privacy Policy National Australia Bank Pty Limited Privacy Policy
Credit Reporting Policy Citigroup Pty Limited Credit Reporting Policy National Australia Bank Pty Limited Credit Reporting Policy
Financial Services Guide Citigroup Pty Limited Financial Services Guide National Australia Bank Pty Limited Financial Services Guide
Credit Guide Citigroup Pty Limited Credit Guide Credit Guide for Citi branded NAB issued products
Citi Deed Poll Citigroup Pty Limited Deed Poll NA
Our Complaints Process We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Although "National Australia Bank Limited ("NAB")" is now the issuer and credit provider of your Citi-branded products, you can still contact us to make a complaint in the same way you did before NAB acquired Citigroup's consumer banking business in Australia. Find out more about our complaints process.
Mobile Wallet Terms and Conditions

Apple Pay Terms and Conditions

Google Pay Terms and Conditions

Samsung Pay Terms and Conditions

Important updates IconBe aware of impersonation scams

Please be aware of scammers impersonating merchants, banks or other reputable organisations including us, via SMS and phone calls. Never give out your personal details or your One-Time PIN to anyone, even us. If you believe you are a victim of a scam, call us on 1300 550 216.

Learn more about protecting yourself online >

 

Would you like to:Related form / link:
Apply for one of our Deposits accounts

Term Deposit

View the latest interest ratesLatest rates for Deposits products
View the terms and conditions and the latest fees and charges

Direct Debit Request Service Agreement

Other forms

Tax File Number Notification Form

Customer Source of Wealth Declaration

Definition of a US Person

W9 Form (Request for Taxpayer Identification Number and Certification) for US customers Affidavit of Unchanged Status

Power Of Attorney

Australia Post ID Form

Citi Complaint resolution policy

Request for Refund of Unclaimed Monies For Business Entity

Request for Refund of Unclaimed Monies For a Personal Account

Customer Declaration Form Individuals

CRS Self Certification Form Entities

CRS Self Certification Form for Controlling Persons

CRS Self Certification Form

Authority to Operate (Additional Signatory Application Form)

Identification Form - Individuals (indirect relationship)

 

If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.

 

Would you like to:Related form / link:
Apply for a Citi Credit CardView all Credit Cards
Check application statusCheck the status of your application
View the latest interest ratesCard Comparison Table
View the latest fees and chargesFees and Charges
Add an additional cardholder to your accountAdditional Cardholder Application Form
Set up Easi-Pay to make automatic repayments.Credit Card Easi-Pay Application form
Dispute a Credit Card transactionCredit Card Disputes
Find out about Complimentary Insurance and view the terms and conditionsComplimentary International Travel Insurance, Interstate Travel Inconvenience, Transit Accident, Extended Warranty, Purchase Cover and Guaranteed Pricing Scheme insurance is available on many Citi Credit Cards.
Find out more

 

Citi Credit Cards Complimentary Insurance Policy Information Booklet – effective 1 November 2023

Find out about Complimentary Mobile Phone Insurance and view the terms and conditionsMobile Phone Protection Insurance is available on eligible Citi Credit Cards.
Find out more


Citi Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions
View the terms and conditions

Credit Card Terms and Conditions and Other Important Information

Citi Rewards and Citi Qantas Rewards Program Terms and Conditions - Citi Premier Credit Card and Citi Prestige Credit Card

Citi Rewards and Citi Qantas Rewards Program Terms and Conditions - Citi Rewards Credit Card, Citibank Gold Credit Card and Citibank Rewards Credit Card – Classic

Citi Prestige Credit Card Benefit Terms and Conditions

My Cashback Terms and Conditions

Credit Card Terms and Conditions and Other Important Information – Classic Plus Card

Citi Rewards Program Terms and Conditions – Classic Plus Card

Non-Cash Payment Facilities Terms and Conditions

Add an authorised person to your credit cardAppointment of Authorised Person Form
Our Complaints ProcessWe are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Find out more about our complaints process

 

 

Would you like to:Related form / link:
Flexible products to meet your needsInformation on Home Loans
Enquire about a Citi Home LoanHome Loan enquiries
Find out which payment option is bestHome Loan Repayment Option Guide
View terms and conditions

Changes to your Home Loan Facility Agreement Terms and Conditions (for Home Loan Variations effective 18 October 2023) 

Changes to your Non-Cash Payment Facilities Terms and Conditions (for Home Loan Variations effective 18 October 2023)

Home Loan Facility Agreement Terms and Conditions 

Offset Savings Account Terms and Conditions 

Non-Cash Payment Facilities Terms and Conditions

Find out the latest interest ratesResidential Home Loans Rates
View the latest fees and chargesResidential Home Loans Fees & Charges
Additional Signatory form and Authority to Operate formAdditional Signatory form and Authority to Operate form
Change your name on your home loan accountCiti Home Loans Name Change Forms
Set up direct debit (Easi-Pay) to automatically pay your accountHome Loans Direct Debit Request Form
Change the repayment option on your home loan from Interest only to Principal and Interest.Change your Home Loan repayments
Reclassification of Security from Investor to Owner OccupierReclassification of Security Form

Increase your credit limit

Switch to a different Citi home loan

Switch between variable and fixed rates

Split your loan into multiple accounts

Substitute, add or replace the property(ies) securing your loan

Release a guarantor to your loan

Change the term of your loan

Extend the interest only period

Change to Home Loan form
Remove Mortgage Plus Package FeatureRemove Mortgage Plus Package Feature Form
Payout or release your home loanHome Loan Discharge Form
Download the Identification FormsIndividuals and Sole Traders

Trusts and Trustees

Australian Companies

Foreign Companies

Registered Co-operatives

Registered Associations

 

If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.