Useful Forms and Links
| Citi | NAB | |
|---|---|---|
| Privacy Policy | Citigroup Pty Limited Privacy Policy | National Australia Bank Pty Limited Privacy Policy |
| Financial Services Guide | Citigroup Pty Limited Financial Services Guide | National Australia Bank Pty Limited Financial Services Guide |
| Credit Guide | Citigroup Pty Limited Credit Guide | Credit Guide for Citi branded NAB issued products |
| Citi Deed Poll | Citigroup Pty Limited Deed Poll | NA |
| Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Although "National Australia Bank Limited ("NAB")" is now the issuer and credit provider of your Citi-branded products, you can still contact us to make a complaint in the same way you did before NAB acquired Citigroup's consumer banking business in Australia. Find out more about our complaints process. | |
| Would you like to: | Related form / link: |
|---|---|
| Apply for one of our Deposits accounts | |
| View the latest interest rates | Latest rates for Deposits products |
| View the terms and conditions and the latest fees and charges | Direct Debit Request Service Agreement Transaction and Savings Accounts Multi Currency Accounts Transaction and Savings Accounts (no longer offered) Note: references to Citi in the below documents are references to National Australia Bank Limited (NAB) |
Other forms | Tax File Number Notification Form Customer Source of Wealth Declaration W9 Form (Request for Taxpayer Identification Number and Certification) for US customers Affidavit of Unchanged Status Citi Complaint resolution policy Request for Refund of Unclaimed Monies For Business Entity Request for Refund of Unclaimed Monies For a Personal Account Customer Declaration Form Individuals CRS Self Certification Form Entities CRS Self Certification Form for Controlling Persons Authority to Operate (Additional Signatory Application Form) |
If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.
| Would you like to: | Related form / link: |
|---|---|
| Apply for a Citi Credit Card | View all Credit Cards |
| Check application status | Check the status of your application |
| View the latest interest rates | Card Comparison Table |
| View the latest fees and charges | Fees and Charges |
| Add an additional cardholder to your account | Additional Cardholder Application Form |
| Set up Easi-Pay to make automatic repayments. | Credit Card Easi-Pay Application form |
| Complimentary Insurance | Complimentary International Travel Insurance, Interstate Travel Inconvenience, Transit Accident, Extended Warranty, Purchase Cover and Guaranteed Pricing Scheme insurance is available on many Citi Credit Cards. Find out more Complimentary Insurance Terms and Conditions |
| Complimentary Mobile Phone Insurance | Mobile Phone Protection Insurance is available on eligible Citi Credit Cards. Find out more Citi Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions |
| View the terms and conditions | Credit Card Terms and Conditions and Other Important Information Skywards Miles Program Terms and Conditions Linked Diners Club Card Terms and Conditions |
| Add an authorised person to your credit card | Appointment of Authorised Person Form |
| Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Find out more about our complaints process |
| Would you like to: | Related form / link: |
|---|---|
| Apply for an Unsecured Loan | Citi Ready Credit Apply Online Citi Personal Loan Plus Apply Online |
| View the latest fees and charges | Citi Fees and Charges |
| Set up Easi-Pay to make automatic repayment | Easi-Pay |
| View account Terms and Conditions | Unsecured Credit Terms and Conditions and Other Important Information Citigroup Pty Ltd Credit Guide Complimentary Insurance - Description of Insurance Cover |
| Would you like to: | Related form / link: |
|---|---|
| Flexible products to meet your needs | Information on Home Loans |
| Enquire about a Citi Home Loan | Home Loan enquiries |
| Find out which payment option is best | Home Loan Repayment Option Guide |
| View terms and conditions | Non - Cash Payment Facilities Terms and Conditions |
| Find out the latest interest rates | Residential Home Loans Rates |
| View the latest fees and charges | Residential Home Loans Fees & Charges |
| Additional Signatory form and Authority to Operate form | Additional Signatory form and Authority to Operate form |
| Change your name on your home loan account | Citi Home Loans Name Change Forms |
| Set up direct debit (Easi-Pay) to automatically pay your account | Home Loans Direct Debit Request Form |
| Change the repayment option on your home loan from Interest only to Principal and Interest. | Change your Home Loan repayments |
Increase your credit limit Switch to a different Citi home loan Switch between variable and fixed rates Split your loan into multiple accounts Substitute, add or replace the property(ies) securing your loan Release a guarantor to your loan Release a guarantor to your loan Change your Citi Home Loan Power interest rate option Change the term of your loan Extend the interest only period | Change to Home Loan Form |
| Payout or release your home loan | Home Loan Discharge Form |
| Download the Identification Forms | Individuals and Sole Traders Trusts and Trustees Australian Companies Foreign Companies Registered Co-operatives Registered Associations |
If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.