Useful Forms and Links
| Citi | NAB | |
|---|---|---|
| Privacy Policy | Citigroup Pty Limited Privacy Policy | National Australia Bank Pty Limited Privacy Policy |
| Credit Reporting Policy | Citigroup Pty Limited Credit Reporting Policy | National Australia Bank Pty Limited Credit Reporting Policy |
| Financial Services Guide | Citigroup Pty Limited Financial Services Guide | National Australia Bank Pty Limited Financial Services Guide |
| Credit Guide | Citigroup Pty Limited Credit Guide | Credit Guide for Citi branded NAB issued products |
| Citi Deed Poll | Citigroup Pty Limited Deed Poll | NA |
| Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Although "National Australia Bank Limited ("NAB")" is now the issuer and credit provider of your Citi-branded products, you can still contact us to make a complaint in the same way you did before NAB acquired Citigroup's consumer banking business in Australia. Find out more about our complaints process. | |
| Mobile Wallet Terms and Conditions |
Apple Pay Terms and Conditions |
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Be aware of impersonation scams
Please be aware of scammers impersonating merchants, banks or other reputable organisations including us, via SMS and phone calls. Never give out your personal details or your One-Time PIN to anyone, even us. If you believe you are a victim of a scam, call us on 1300 550 216.
| Would you like to: | Related form / link: |
|---|---|
| Apply for one of our Deposits accounts | |
| View the latest interest rates | Latest rates for Deposits products |
| View the terms and conditions and the latest fees and charges | Direct Debit Request Service Agreement Transaction and Savings Accounts Transaction and Savings Accounts (no longer offered) |
Other forms | Identification Form - Aboriginal and Torres Strait Islander People Tax File Number Notification Form Customer Source of Wealth Declaration W9 Form (Request for Taxpayer Identification Number and Certification) for US customers Affidavit of Unchanged Status Citi Complaint resolution policy Request for Refund of Unclaimed Monies For Business Entity Request for Refund of Unclaimed Monies For a Personal Account Customer Declaration Form Individuals CRS Self Certification Form Entities CRS Self Certification Form for Controlling Persons Authority to Operate (Additional Signatory Application Form) |
If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.
If you're Aboriginal or Torres Strait Islander and you don't have any of the required forms of identification, you’re still eligible to apply. You may use our Identification Form - Aboriginal and Torres Strait Islander People so we can verify your identity.
| Would you like to: | Related form / link: |
|---|---|
| Apply for a Citi Credit Card | View all Credit Cards |
| Check application status | Check the status of your application |
| View the latest interest rates | Card Comparison Table |
| View the latest fees and charges | Fees and Charges |
| Add an additional cardholder to your account | Additional Cardholder Application Form |
| Set up Easi-Pay to make automatic repayments. | Credit Card Easi-Pay Application form |
| Dispute a Credit Card transaction | Credit Card Disputes |
| Find out about Complimentary Insurance and view the terms and conditions | Complimentary International Travel Insurance, Interstate Travel Inconvenience, Transit Accident, Extended Warranty, Purchase Cover and Guaranteed Pricing Scheme insurance is available on many Citi Credit Cards. Find out more Citi Credit Cards Complimentary Insurance Policy Information Booklet – effective 1 November 2023 |
| Find out about Complimentary Mobile Phone Insurance and view the terms and conditions | Mobile Phone Protection Insurance is available on eligible Citi Credit Cards. Find out more Citi Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions |
| View the terms and conditions | Credit Card Terms and Conditions and Other Important Information Citi Prestige Credit Card Benefit Terms and Conditions My Cashback Terms and Conditions Credit Card Terms and Conditions and Other Important Information – Classic Plus Card Citi Rewards Program Terms and Conditions – Classic Plus Card |
| Add an authorised person to your credit card | Appointment of Authorised Person Form |
| Our Complaints Process | We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Find out more about our complaints process |
| Would you like to: | Related form / link: |
|---|---|
| Apply for an Unsecured Loan | Citi Ready Credit Apply Online Citi Personal Loan Plus Apply Online |
| View the latest fees and charges | Citi Fees and Charges |
| Set up Easi-Pay to make automatic repayment | Easi-Pay |
| View account Terms and Conditions | Unsecured Credit Terms and Conditions and Other Important Information Citigroup Pty Ltd Credit Guide Non-Cash Payment Facilities Terms and Conditions |
| Would you like to: | Related form / link: |
|---|---|
| Flexible products to meet your needs | Information on Home Loans |
| Enquire about a Citi Home Loan | Home Loan enquiries |
| Find out which payment option is best | Home Loan Repayment Option Guide |
| View terms and conditions | Home Loan Facility Agreement Terms and Conditions |
| Find out the latest interest rates | Residential Home Loans Rates |
| View the latest fees and charges | Residential Home Loans Fees & Charges |
| Additional Signatory form and Authority to Operate form | Additional Signatory form and Authority to Operate form |
| Change your name on your home loan account | Citi Home Loans Name Change Forms |
| Set up direct debit (Easi-Pay) to automatically pay your account | Home Loans Direct Debit Request Form |
| Change the repayment option on your home loan from Interest only to Principal and Interest. | Change your Home Loan repayments |
| Reclassification of Security from Investor to Owner Occupier | Reclassification of Security Form |
Increase your credit limit Switch to a different Citi home loan Switch between variable and fixed rates Split your loan into multiple accounts Substitute, add or replace the property(ies) securing your loan Release a guarantor to your loan Change the term of your loan Extend the interest only period | Change to Home Loan form |
| Remove Mortgage Plus Package Feature | Remove Mortgage Plus Package Feature Form |
| Payout or release your home loan | Home Loan Discharge Form |
| Download the Identification Forms | Individuals and Sole Traders Trusts and Trustees Australian Companies Foreign Companies Registered Co-operatives Registered Associations |
If you hold a Citi product which is no longer offered, please email us if you need additional information, including a copy of Terms and Conditions or Product Disclosure Statement.