Emirates Citi World Mastercard
Frequently Asked Questions
FAQs
General
General
When will the Emirates Citi World Mastercard no longer be available?
Can I still spend and/or earn Skywards Miles on my Emirates Citi World Mastercard?
Can I still make payments to my account?
What happens to my recurring payments (including Citi PayAll payments)?
Will I still be charged my Primary Cardholder Annual fee?
I have an Additional Card on my account – will this change also impact them?
My Citi Emirates World Mastercard is due to expire soon. Will I receive a replacement card?
What happens if my card is lost or stolen?
Your Skywards Miles Program
Your Skywards Miles Program
What happens to my Skywards Miles?
Your account features and benefits
Your account features and benefits
What happens to my features and benefits?
Will my Balance Transfer / Fixed Payment Option (FPO) be affected?
Switching to a new Credit Card
Switching to a new Credit Card
Is there an alternative Credit Card that I can switch to?
Paying my account
Paying my account
How do I continue to make repayments on my account?
What if I still have an outstanding balance?
Online Access
Online Access
Will I have access to my account via Citi Online and the Citi Mobile® App?
Will I still be able to view my historical statements and notices?
Will I see any branding or credit card name changes?
Collections and Hardship
Collections and Hardship
I have a Hardship arrangement on my account. Will it be impacted?
I have a repayment arrangement on my account. Will it be impacted?
Closing my account
Closing my account
How can I close my account?
What happens to Skywards Miles I have earned if I close my account?
Contact us
Contact us
How can I contact the Customer Service Centre for more information?