Emirates Citi World Mastercard
Frequently Asked Questions

We will no longer offer the Emirates Citi World Mastercard from 31 May 2023.

You can continue to spend and earn Skywards Miles on your Emirates Citi World Mastercard up until 30 May 2023.

Eligible transactions must be posted to your account by 30 May 2023 to earn Skywards Miles. Please note, it can take up to 3-5 business days (or longer depending on the merchant) for a pending transaction to post to your account. Transactions that are not posted by 30 May 2023 will not earn Skywards Miles.

From 31 May 2023, you will not be able to spend on your Emirates Citi World Mastercard or earn Skywards Miles.

Yes, you will continue to receive monthly statements and you will be required to make monthly repayments to your account in accordance with the Citi Credit Card Terms and Conditions and Important Information.

Please ensure any recurring payments currently being paid from your Emirates Citi World Mastercard® account are updated with the merchant and changed to another account by 30 May 2023 to avoid any additional charges being incurred by the merchant.

You will no longer be able to set up new PayAll transactions on your Emirates Citi World Mastercard® from 21 May 2023 onwards. Please ensure to cancel all existing PayAll payments with due dates on or after 31 May 2023. If you choose to switch to a new Citi credit card, please update your existing payments to your new Citi credit card. Any PayAll payments not cancelled or updated by 21 May 2023 will be cancelled by us on your behalf.  

Annual Fees charged from 1 March 2022 until 28 February 2023 will be pro-rated and refunded to your account by 30 April 2023. The refund should appear in your March/April 2023 statement.

If your account is closed at the time of credit and your balance is $0, we will issue you a cheque for the refund amount to the nominated mailing address we have on file.

Annual Fees for the Emirates Citi World Mastercard that are due to be charged from 1 March 2023 will be waived in full.

Yes, the changes also apply to Additional Cardholders. Please note that all notifications about this change will only be sent to the Primary Cardholder. You should ensure that any Additional Cardholder(s) are advised that they will no longer be able to spend on their Emirates Citi World Mastercard from 31 May 2023.

Please note you can no longer add a new Additional Cardholder to your account.

Any cards which are due to expire during the month of May 2023 and onwards will not be renewed. This means if your card expires in May 2023, you will not receive a new card. However, you can continue to spend and earn Skywards Miles on your current card up until 30 May 2023.

Once your card is reported as lost or stolen a block will be placed on your card and it cannot be used. As we will no longer offer the Emirates Citi World Mastercard from 31 May 2023, any cards that are reported as lost or stolen from 20 May 2023 onwards will not be reissued.

From 31 May 2023, we will no longer offer a credit card that earns Skywards Miles as part of the Skywards Miles Program.

Skywards Miles that you have earned up until 30 May 2023 will be transferred to your Skywards Miles account as per normal and can be redeemed at Emirates.com.

Eligible transactions must be posted to your account by 30 May 2023 to earn Skywards Miles. Please note, it can take up to 3-5 business days (or longer depending on the merchant) for a pending transaction to post to your account. Transactions that are not posted by 30 May 2023 will not earn Skywards Miles.

If you meet criteria and we are not able to transfer your Skywards Miles to your Skywards Miles account, we may issue a cheque for any Skywards Miles balance you have accrued.

Please ensure your Skywards Account number has been provided to us and is up to date. To update your membership details, please contact us. If you have not provided your Skywards Account number by 30 May 2023, you may forfeit any Skywards Miles you have accrued.

From 31 May 2023 onwards, you will continue to have access to the following benefits:

• Lounge passes that have been issued on or prior to 31 May 2023 will be honoured for a 12-month period from the date they are issued.
   
• Complimentary insurance covers associated with your card for travel and purchasing of goods will be honoured in accordance with the Description of Insurance Cover Terms and Conditions provided you meet the eligibility requirements and your account remains open at the time you make a claim. This means if you have purchased a return overseas travel ticket with your Emirates Citi World Mastercard and you became eligible for complimentary International Travel Insurance prior to 31 May 2023 but your travel commences after 31 May 2023, complimentary International Travel Insurance will still apply to that travel provided your account remains open.
   
• You will be covered for complimentary mobile phone insurance until 30 June 2023 as per the Citi Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions provided you meet the eligibility requirements and your account remains open.
   
• Complimentary Chauffeur-drive service can be redeemed after 31 May 2023 if you purchased your flight before 31 May 2023, provided you meet the eligibility requirements. You must book at least 72 hours prior to your scheduled departure by calling Emirates on 1300 303 777.
   
• If you activated and met the terms and conditions for a MyCashback offer prior to 31 May 2023, the cashback will be credited to your account provided it remains open and in good standing.

Other card features and benefits which are not listed above, will not be available to you from 31 May 2023.

No, existing Balance Transfers and Fixed Payment Options (FPO) will not be affected, and you will continue to receive the same rate over the agreed term provided your account remains open and in good standing. The BPAY Biller Code will remain the same so you can continue to make payments as you normally would.

If you wish to close your account and you have an existing FPO, you can choose to repay the FPO balance early without incurring any early repayment fees. Interest on the FPO balance will be calculated using the daily FPO rate until it is repaid and it will be charged on the day the FPO is repaid. If you wish to repay your FPO early, you can send a secure message. Please sign into your Citi Online account, then click on Services > My Profile > My Messages. In your message, please include the amount you’d like to pay, as well as details of the relevant instalment plan. Alternatively, call us on 13 24 84 (or, if you’re overseas, +61 2 8225 0615).

You may be eligible to switch to an alternative Credit Card. Please contact us to discuss the options available.

You can continue paying your account as you normally would. Please refer to your monthly statement for full details on how you can pay.

You will need to continue to pay your outstanding balance until it is paid in full. Fees and charges will still apply until the outstanding balance is reduced to $0.

Yes, you will still be able to view and manage your accounts via Citi Online and the Citi Mobile® App and can continue to make payments to your account.

Yes, you will still have access to this information via Citi Online and the Citi Mobile® App.

You may start to notice branding changes before 31 May 2023. Your Emirates Citi World Mastercard will be renamed the Citi Mastercard. This will be reflected on your monthly statements, Citi Online, Citi Mobile® App and any future communications.

No, if you have an existing financial hardship agreement in place it will not be impacted.

No, if you have an existing repayment arrangement in place it will not be impacted.

If you would like to request to close your account, you can do so via Citi Online, the Citi Mobile® App, or by contacting us. If you have any outstanding balance on your account, you will need to pay it in full before your account can be closed.

You will no longer earn Skywards Miles from the date your account is closed. Any Skywards Miles you have earned up until the date your account is closed will be transferred to your Skywards Miles account as per normal.

If you meet criteria and we are not able to transfer your Skywards Miles to your Skywards Miles account, we may issue a cheque for any Skywards Miles balance you have accrued.

Please ensure your Skywards Account number has been provided to us and is up to date. To update your membership details, please contact us. If you have not provided your Skywards Account number by 30 May 2023, you may forfeit any Skywards Miles you have accrued.

If you’d like to contact us about these changes, please call us on 13 24 84.