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Contact Us

Quick Links to Popular Questions

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Reporting scams

If you believe you have been the victim of a scam, please contact us immediately on 1300 550 216.

It’s important that you get in touch with us if:

  • you’ve sent money or authorised a payment due to a suspected scam
  • you’ve provided your identity information and/or account details to someone who you believe is a scammer
  • you’ve found unauthorised transactions in your account statements.
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Reporting a lost or stolen card

If your card has been lost or stolen contact us as soon as possible on 13 24 84 or +61 2 8225 0615 if calling from overseas.

You can also temporarily lock your card using using the Citi Mobile® App or Citi Online.

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Report any scams to Scamwatch

Report any scams to Scamwatch, an independent website run by the Australian Competition & Consumer Commission (ACCC).

Scamwatch provides information to consumers and small businesses on how to recognise, avoid and report scams. Anything reported to Scamwatch will be analysed and acted on by the ACCC.


Contact Details

You can find contact details for all our products and services below.

 

General Enquiries

Everyday Accounts, Credit Cards and Loans

 

Call Us

General Enquiries

Everyday Accounts, Credit Cards and Loans
13 24 84

From overseas? Call +61 2 8225 0615

Hardship

Home loans

Call 1300 300 470
From overseas? Call +61 2 8225 0615
Operating hours 9am – 5pm (AEST)
Mon – Fri

Credit cards and Personal loans

Call 1800 722 879

Collections

Home loans

Call 1300 300 470
From overseas? Call +61 2 8225 0615

Credit cards and Personal loans

Call 1300 369 797
From overseas? Call +61 2 8604 4713

 

Write To Us

Online Enquiries

Click here to make an enquiry

Click here to submit a Complaint*, a
Compliment or General Feedback.

*Click here to view our Complaint Management Policy.

Postal Address

GPO Box 40, Sydney NSW 2001.

Hardship

Home loans

Email mtge.coll@citi.com

Credit cards and Personal loans

Email dms.au@citi.com

Chat With Us Online

Log in to Citi Online to chat with us.

 

For customers with difficulties speaking English or who have hearing and/or speech impairments:

 

National Relay Service
www.relayservice.com.au.

Telephone Typewriter (TTY) Users -
call 133 677; then ask for 13 24 84.

Speak and Listen Users -
call 1300 555 727; then ask for 13 24 84.

Internet Relay Users - connect to the
NRS website

https://internet-relay.nrscall.gov.au/;
then ask for 13 24 84.

 

Language, Translation and Interpreting
services - connect to
Website www.tisnational.gov.au/
Call: 131 450 then ask for 13 24 84.

 

Insurance

 

MetLife

Call 1300 555 625

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
GPO Box 3319, Sydney NSW 2001.

 

AIA Australia

Call 1800 333 613

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
PO Box 6111, St Kilda Road Central,
VIC 8008.

 

OnePath

Call 1800 016 284

8:30am - 6:30pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
347 Kent Street, Sydney NSW 2001.

 

AGA Complimentary Insurance

Call 1800 072 791

8am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 

 

Home Loans

 

Existing customer call 1300 131 127

From Overseas? Call +61 2 8225 0615

9am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 
You can mail us
GPO Box 4799, Sydney NSW 2001

 

Cheques and Deposits

 

Credit Cards

Mail us
GPO Box 5427 Sydney NSW 2001

 

Customer Service Centre

Mail us
GPO Box 40, Sydney NSW 2001

 

Ready Credit

Mail us
GPO Box 5427 Sydney NSW 2001

 

Home Loans

Mail us
GPO Box 5347 Sydney NSW 2001.

 

Accessibility Services

 

National Relay Service

www.relayservice.com.au

 

Internet Relay Users

Connect to the NRS website
https://internet-relay.nrscall.gov.au; request 02 8225 0615

 

Telephone Typewriter (TTY) Users

Call 133 677; request 02 8225 0615

 

Translation and Interpreting Services

Call 1800 131 450;
website www.tisnational.gov.au

 

Speak and Listen Users

Call 1300 555 727; request 02 8225 0615

 

Hardship Assistance

 

Financial Hardship

Call 1800 722 879 or email dms.au@citi.com

9am - 9pm, Mon - Fri AEST,
(Excluding Public Holidays)

PO Box 3453, Sydney 2001.

You can also find out more information here.

 

Call us on 1300 552 070
We're available 9am -
5pm, Mon - Fri AEST
(Excluding Public Holidays)

 

You can mail us at
GPO Box 40
Sydney NSW 2001

 

Existing clients

Relationship Managed clients can book a face to face appointment with their Relationship Manager to obtain services to manage their finances and discuss their wealth management options. Please contact your Relationship Manager directly.

Our Complaints Process

We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations.

Find out more about our complaints process.

 

24/7 Customer Service Centre

 

Call 13 24 84 

From overseas? +61 2 8225 0615

 

 

How We Can Help

Help and Support

Help and Support is your first point of call for all Citi Online questions.

Visit Help and Support

Citi Online

Access and manage your money in a quick, convenient and secure way, from anywhere in the world.

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