Enjoy added benefits on your Citi Credit Card or Lending account with instalment plans

How can I find out if I am eligible for an instalment plan?

If you are eligible for an instalment plan offer, you can see the offer when you log in to the Citi Mobile^® App or go to 'My offers' when you log in to Citi Online.

You can also get in touch with us on 1800 114 391 to see if there is an instalment plan offer available for you.

How do I apply for an instalment plan?

If you're eligible for an instalment plan offer, you can apply in a few easy steps via the Citi Mobile^® App.

You can also log in to Citi Online and go to 'My offers' to see if there is an instalment plan offer available for you. Or simply call us on 1800 114 391 to apply.

I have set up an instalment plan but have changed my mind – what can I do?

To make a change to your instalment plan, call us on 13 24 84 (or, if you’re overseas, +61 2 8225 0615). We’re here to help.

Can I have more than one instalment plan?

Yes, you can have more than one Cash Instalment Plan (Quick Cash) and Transaction Instalment Plan (PayLite) on your card as long as the total amount of all the plans do not exceed your credit limit. For Statement Instalment Plan (FlexiBill), you can only set up one plan per statement period.

Can I convert multiple purchases into a transaction instalment?

Yes, when you take up your transaction instalment offer you will have the option to select multiple purchases to convert into the instalment offer.

Is the instalment plan part of my existing credit limit?

Yes, the instalment plan uses part of your existing credit limit. Every time you make a repayment, the amount paid becomes available again as part of your credit limit, which is subject to the interest rate you pay on your credit card or lending account balance at the time.

What is the minimum amount I can request for instalment plans?

• For a Cash Instalment Plan (Quick Cash) the minimum amount is $500. The maximum amount is up to 90% of your available credit. These thresholds apply to both credit card and lending accounts.
• For a Transaction Instalment Plan (PayLite), the minimum amount is $50 for a credit card account and $300 for a lending account.
• For a Statement Instalment Plan, the minimum amount is $500 for both a credit card and lending account.

How do I make an instalment plan repayment?

Your instalment plan repayment appears on your monthly statement and is included in your minimum payment due. You pay it in the same way you pay your monthly statement.

View this page to learn how to read your monthly statement and where to track your instalment plan repayments.

How does the instalment plan repayment appear on my statement?

The instalment plan will appear as a 'Fixed Payment Option' on your statement which will include a summary of your progress.

During the cycle in which the instalment plan is set up, You will be charged your first monthly instalment on the subsequent statement. Which will be included in the minimum payment due on your next statement. Each statement after that will show an instalment due for each month of the term.

A fee may apply to set up an instalment plan. It will form part of the minimum payment due and will be shown on your statement for the cycle in which you set up your instalment.

View this page to learn how to read your monthly statement and where to track your instalment plan repayments.

When will I be charged my first monthly instalment?

During the cycle in which the instalment plan is set up, you will be charged an initial interest charge which will be included in the minimum payment due on your next statement - not applicable if your instalment plan standard Annual Percentage Rate (APR) is 0%. You will be charged your first monthly instalment on the subsequent statement.

When are my instalments due?

You can find information about your instalments and payment due dates on your account statement via Citi Online or the Citi Mobile^® App.

What happens if I fail to make an initial interest charge and monthly repayment by the due date?

If you fail to pay the minimum payment due or any other amount by its payment due date, we charge interest on any unpaid instalment, FPO fee or initial interest charge component (and any interest calculated on any of them, and any interest on that interest) from the day after the payment due date. It will be calculated using the daily retail rate and the daily calculation method until they are repaid in full. We may also cancel the instalment plan(s).

We will tell you if an instalment plan amount is overdue before we cancel the instalment plan(s). If your instalment plan is cancelled, the full outstanding balance of your instalment plan will revert to the standard Annual Percentage Rate (APR) for Retail Purchases (for Citi FlexiBill and PayLite) and Cash Advances (for Quick Cash).

Can I pay more than the instalment plan repayment?

Yes, you may. If you’d like to make an additional repayment on your instalment plan, please contact us beforehand, by sending a secure message (details below) - allowing up to 2 business days for us to process your request. Once you receive a confirmation from us, you can make an additional repayment to your instalment plan.

To send a secure message, please sign in to your Citi online account, then click on Services > My Profile > My Messages. In your message, please include the amount you’d like to pay, as well as details of the relevant instalment plan. Alternatively, call us on 13 24 84 (or, if you’re overseas, +61 2 8225 0615).

The only exception to this is if the instalment plan is your only outstanding balance. In this case, then your additional repayment will be allocated to it automatically and there is no need to contact us.

Can I pay off my instalment plan anytime?

Yes, you can pay off your instalment plan anytime, without incurring any early repayment fees. To arrange this, you can send a secure message. Please sign into your Citi Online account, then click on Services > My Profile > My Messages. In your message, please include the amount you’d like to pay, as well as details of the relevant Citi Instalment Plan. Alternatively, call us on 13 24 84 (or, if you’re overseas, +61 2 8225 0615).

If I currently have interest free days on purchases, how do I keep them whilst I've got an instalment plan?

You may still be eligible for interest free days if you pay the closing balance on your statement by the payment due date each month (excluding any instalment plan balance which isn’t due for payment by that payment due date).

Please note that interest free days are not available on lending accounts or for cash advances or balance transfers on credit cards.

Can I change the term of my instalment plan?

Yes, you may be able to change it to a shorter or longer term. To make a change, please contact us or call us on 13 24 84.

Is there a fee for cancelling my instalment plan?

You can cancel your instalment plan at any time with no cancellation fees by calling us on 13 24 84.

When a cancellation is processed, the full outstanding balance of your instalment plan will revert to the standard Annual Percentage Rate (APR) for:

1. Retail Purchases for Statement Instalment Plan (FlexiBill) and Transaction Instalment Plan (PayLite).

2. Cash Advances for Cash Instalment Plan (Quick Cash).

You can learn more about this in the Credit Card Terms and Conditions and Other Important Information and Unsecured Credit Terms and Conditions and Other Important Information.

An instalment plan is defined in the Credit Card Terms and Conditions and Other Important Information as a Fixed Payment Option (FPO). Your instalment plan offers are subject to eligibility and only available if your account is and remains in good standing (for example - your account is not in default, suspended or closed). Your instalment plan uses part of your existing credit limit. As you pay off your instalment plan, the amount you pay off will become available for you to use again as part of your credit limit at the standard annual percentage rate (APR) applicable to your account.

A fee may apply to set up an instalment plan.

During the cycle in which an instalment plan is set up, you will be charged an initial interest charge which will be included in the minimum payment due on your next statement (not applicable if the FPO APR is 0%). Subsequent statements will include an instalment for each month of the term.

While you have an instalment plan, payments will be applied to your initial interest charge or monthly instalment before all other balances, even if they attract a higher rate of interest.

If you fail to pay the minimum payment due or any other amount by its payment due date, we charge interest on any unpaid instalment, FPO fee or initial interest charge component (and any interest calculated on any of them, and any interest on that interest) from the day after the payment due date. It will be calculated using the daily retail rate and the daily calculation method until they are repaid in full. We may also cancel the instalment plan(s).

We will tell you if an instalment plan amount is overdue before we cancel the instalment plan(s). If your instalment plan is cancelled, the full outstanding balance of your instalment plan will revert to retail purchase interest rate (for Statement Instalment Plan and Transaction Instalment Plan) and the cash advance rate (for Cash Instalment Plan).

For the full terms and conditions that apply to instalment plans, please refer to the Credit Card Terms and Conditions and Other Important Information.

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ("NAB") is the credit provider and issuer of Citi branded credit products. NAB has acquired the business relating to these products from Citigroup Pty Limited (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) ("Citi") and has appointed Citi to provide transitional services.

"Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.

Citi instalment plan is defined in the Unsecured Credit Terms and Conditions and Other Important Information as a Fixed Payment Option. Fixed Payment Option offers are subject to eligibility and only available if your account is and remains in good standing (for example – your account is not in default, suspended or closed). Your Fixed Payment Option uses part of your existing credit limit. As you pay off your Fixed Payment Option, the amount you pay off will become available for you to use again as part of your credit limit at the standard Annual Percentage Rate (APR) applicable to your account.

A fee may apply to set up a Fixed Payment Option.

During the cycle in which a Fixed Payment Option is set up, you will be charged an initial interest charge which will be included in the Minimum Payment Due on your next statement (not applicable if the FPO APR is 0%). Subsequent statements will include an instalment for each month of the term.

If you request a Citi FlexiBill instalment plan, we will convert the retail purchases included in the closing balance from your latest statement first, before converting any cash advances. We may limit the amount that can be converted to a Citi FlexiBill.

While you have a Fixed Payment Option, payments will be applied to your initial interest charge or monthly instalment before all other balances, even if they attract a higher rate of interest.

If you fail to pay the minimum payment due or any other amount by its payment due date, we charge interest on any unpaid instalment, instalment fee or initial interest charge component (and any interest calculated on any of them, and any interest on that interest) from the day after the payment due date. It will be calculated using the daily retail rate and the daily calculation method until they are repaid in full. We may also cancel the instalment plan. We will tell you if an FPO amount is overdue before we cancel the FPO. If your Fixed Payment Option is cancelled, the outstanding balance of your Fixed Payment Option will revert to the APR applicable for retail purchases for Citi PayLite and Citi FlexiBill and the APR applicable for cash advances for Citi Quick Cash.

For the full terms and conditions that apply to Fixed Payment Options, please refer to the  Unsecured Credit Terms and Conditions and Other Important Information.