Google Wallet is a digital wallet that allows you to securely store your eligible Citi branded cards on a compatible smartwatch or Android^TM device. Google Wallet gives you fast, secure access to your eligible Citi branded cards so you can tap to pay everywhere Google Pay is accepted.

Google Pay is an easy and secure way to pay using your Android^TM phone or compatible smartwatch. Once you've completed the setup process, you'll be able to use Google Pay where contactless payments are available, or where the Google Pay logo appears online.

For more information visit Google Pay.

To find out more information or which devices are available for Google Pay go to Google Play supported devices - Google Play Help.

Currently Google Pay is enabled on all Citi branded credit cards and debit cards except for Linked Diners Club Card, Classic Plus Card and Emirates Citi World Mastercard.

Note that we will no longer offer the Emirates Citi World Mastercard from 31 May 2023. As a result, from this date onwards, it will not be eligible for mobile wallets.

If you are unsure or have any problems enrolling these cards, please contact us by visiting www.citibank.com.au/contactus.

Enrolling is simple, just follow these steps:

1. Download Google Wallet on your eligible device from the Play Store. For further information and additional instructions visit Google Pay Learn.
2. Available on Android
   
3. You may be prompted to set up an Android device or smartwatch screen lock if you have not already (e.g. device code, pattern, password or fingerprint).
4. Tap ‘Add to Wallet’ and follow the instructions.
5. Take a picture of your card or enter the card details.
6. You may be prompted to verify your identity as the authorised cardholder to complete your enrolment. Follow the options presented. Then you’re all set.
7. Look for the following symbols at checkout. When you’re ready to pay, unlock your phone if required, hold it near the reader, and look for the check mark. That’s it!

Troubleshooting:

• Confirm you are connected to the internet.
• Check your device eligibility.
• Check your card eligibility.
• Check the current status of your credit card before enrolling – e.g. if there is a block on your card because of late payment or you’ve reported it lost or stolen. In these cases the card cannot be enrolled.
• Ensure you have set up a screen lock before downloading Google Pay. There is some helpful information on Set screen lock on an Android device - Android Help (google.com). However, you need to follow your device manufacturer’s instructions or call the device manufacturer’s help centre for further assistance.
• Please note your card is not ready for use in Google Pay until you verify your identity and card.
• If you have another digital wallet selected as the default contactless payment method on your Android device or smartwatch, you may need to select Google Pay as your default method of contactless payment on your Android device or smartwatch. Use your Android device or smartwatch's settings to select your default contactless payment method.
• The maximum number of devices a card can be provisioned in may be limited from time to time.

For further information, refer to the Google Pay FAQs. If you still have difficulty adding a card, please contact us.

1. Once you’ve successfully added your card to Google Wallet, select your Citi branded card from the Google Pay home screen.
2. Select ‘details’ at the bottom of the screen.
3. Select ‘Make default for contactless’.
4. You’re all set!

Note: that you can enrol more than one eligible credit card with Google Pay. Only one card can be set to “default” in Google Pay at one point in time. The card that you have selected to “default” within Google Pay will be used when you transact using a contactless terminal. For further information, refer to the Google Pay FAQs.

1. Unlock your phone, if required.
2. Hold it near the terminal.
3. You may be prompted to log into your device.
4. If prompted by the payment terminal for a PIN code, enter the PIN for your credit card or debit card (not your Android or smartwatch device code).
5. Look for the check mark to confirm the payment is complete.

Google Pay is accepted everywhere you see these symbols:

Note: If your Android device or smartwatch has not connected to a cellular or wireless internet connection for a prolonged period of time, Google Pay may not work and there may be a delay in time before Google Pay works once a connection has been re-established.

For further information on how to make payments please refer to Google Pay FAQs.

1. When you’re ready to pay, look for the Google Pay button at checkout. Choose Google Pay as your payment method or tap the ‘Pay with Google Pay’ button.
2. If asked, choose a payment method and enter your shipping address.
3. Confirm your order.

No, the Google Pay services has no specific fee and your transactions are processed the same way as when using your physical card.

Yes, you will continue to receive all the same benefits and rewards of the Citi card when you pay with Google Pay.

• Additional cardholders may enrol their own card with Google Pay.
• An additional cardholder can set up and use Google Pay, before or after the primary cardholder enrols and even if Google Pay is not used by the primary cardholder.
• The primary cardholder will only be able to remove an additional cardholder's access to Google Pay by removing the additional cardholder from the account altogether. If you wish to remove the additional cardholder, please contact us.

No one can use your Android device or smartwatch to make payments unless you’ve entered, or they have your chosen screen lock method (device code, pattern, password or biometrics e.g. fingerprint). No one will be able to access your personal banking details as they are not stored on the device.

If you lose your Android device or smartwatch, you can still make contactless transactions using your physical credit card.

If you misplace or lose your Android device or smartwatch, you can log in with your Google account to remove your card(s) in Google Pay. If you delete the card, you will need to re-enrol it. For further information, please refer to the Google Pay FAQs.

A cardholder removing their Google Pay service will not affect any other cardholder's use of Google Pay.

For any additional support contact us by visiting www.citibank.com.au/contactus.

The Android device or smartwatch is protected by your chosen screen lock method (device code, pattern, password or fingerprint). This needs to be entered to enable the Android device or smartwatch to be used to make transactions.

If you are giving your device to someone else, you’ll need to factory reset it to erase apps and all personal data from the device. You may be liable for any transactions not made by you if you shared your Android device or smartwatch.

For more information refer to the Google Pay FAQs.

If you suspect fraud on your account, please contact us by visiting www.citibank.com.au/contactus.

The process is the same as any other credit card transaction refund or reversal. First speak to the merchant, as each merchant’s return policy does vary.

You can remove a card from the Google Pay service by using the Google Pay app. With help removing cards, refer to the Google Pay FAQs.

As a primary cardholder, you will only be able to remove an additional cardholder's access to Google Pay by removing the cardholder from your account altogether.

To remove the additional cardholder from your card account, please contact us by visiting www.citibank.com.au/contactus.

The Customer Service Team will help you if you have any issues when enrolling your card into Google Pay or have transaction queries. However, all enquiries related to Google Pay need to be directed to Google. Please refer to the Google Pay FAQs for questions about:

• general enrolment and use instructions
• setting up multiple devices to use Google Pay
• accidentally deleting your Google Pay app
• compatible devices and factory resets

Any enquiries related to your Android device or smartwatch need to be directed to your device manufacturer’s help centre. Please refer to Google Pay FAQs to check if your smartphone or smartwatch is compatible with Google Pay and for links to your device manufacturer’s help centre.