
Supporting you with your banking needs during COVID-19.
As the COVID-19 situation evolves, we are continuing to support our clients, our staff and their families. This page will be kept up to date with information to help you to manage your finances during this uncertain time.
If you’ve found yourself in a situation that is making it difficult to manage your finances, reach out for help. We can provide you with some relief during this challenging time through our Financial Hardship program. Learn more
Managing cash flow during COVID-19
We understand that, as a result of COVID-19, some customers may be looking for some more flexibility in their repayment options to create some breathing room. We are here to support you during this time with a range of ways to help.

Bank Smart Online
Many of your day-to-day banking and account management needs can be conducted online anytime through Citibank Online or on the Citi Mobile® App, such as:






Lock and unlock your credit card
Make payments and transfers
Quick account updates
Manage your credit cards
Activate your card
Secure your transactions
Stay safe in-store
We have temporarily increased the contactless (tap-and-go) payment limit on all Citi Mastercard debit and credit cards from $100 to $200, to reduce the need for you to come into contact with terminals to enter your PIN. The limit on Citi Visa credit cards remains at $100. However, don't forget that you can pay any amount with Samsung Pay or Apple Pay without entering a PIN. Samsung Pay and Apple Pay transactions are authorised from your mobile phone or wearable device through passcode, fingerprint or Face ID. Please note though, that some older terminals may not support this technology and may still require a PIN. So keep your hand sanitiser with you when you’re out and about!
Stay safe online
While we are continuing to monitor your accounts 24/7 for fraudulent activity, we do encourage you to remain vigilant and watch out for scams related to COVID-19. Here are some quick tips to help you stay safe and secure:
Frequently asked questions
Frequently asked questions
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I applied for the Payment Deferral Program. What were the terms and conditions?
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I’m currently on the Payment Deferral Program and would like to know what my repayments will be after the program ends
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Can I claim on my Credit Card Insurance?
Support for the local community
Citi and the Citi Foundation has committed over US$65 million to support global COVID-19 relief efforts.
Locally, we are donating A$230,000 to the Brotherhood of St. Laurence, a social justice organisation that works across Australia to prevent and alleviate poverty. The money will be used to help vulnerable young people directly impacted by the early economic fallout of the pandemic access the necessities such as supermarket vouchers, data for internet or phone use, and access to online mental and physical health programs.
We have also donated NZ$40,000 to support communities in New Zealand.
Globally, the Citi Foundation has committed US$5 million to support the United Nations Foundation COVID-19 Solidarity Response Fund. This will go towards providing protective equipment to frontline healthcare workers, equipping diagnostic laboratories and maintaining intensive care units.
Learn more about how we are supporting the community during the COVID-19 situation.
Citigold support:
If you have a relationship manager, they will still be contactable by phone or email, but may be working flexibly during this time. If you are experiencing delays in reaching them, please be patient and they will get in touch as soon as they can.
Travel help:
For Citi Prestige Concierge, please contact: + 61 2 9025 2869.
For all other concierge related enquiries, please contact: + 61 2 9025 2870.
Contacting us:
We are pleased to share with you that the safety and wellbeing of our Customer Service Centre staff has been assured, and we are here to help.
To contact us:
Support services:
Organisations available to help you through difficult times.
Lifeline
Lifeline provides Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Call Lifeline at any time on 13 11 14.
R U OK?
RUOK is a not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life’s ups and downs.
National Debt Helpline
Financial counselling is a free, confidential service to assist people in financial difficulty. The National Debt Helpline website also has easy to follow, step-by-step guides for tackling debt problems.