Travel Help:

Our travel team is currently experiencing high call volumes and longer than usual wait times . For Citi Prestige Concierge, please contact + 61 2 9025 2869.

  • For all other concierge related enquiries, please contact + 61 2 9025 2870.
  • For existing travel bookings, if your travel is not within the next three weeks, please wait before contacting us so we can help those with more imminent travel. If your flight has been cancelled,our travel department will be in contact with you.


Insurance claims:

For Citi Credit Card Complimentary Insurance claims, you can lodge your claim online. More information is available within our FAQs.


We will continue to evaluate and enhance measures to support our clients, colleagues and communities as the situation evolves. For additional information about COVID-19, get the latest report from the Australian Government Department of Health website.