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Help and Support

Explore our online help guides, browse useful forms and links or get in touch with us.

Popular Topics

The move to NAB

Important changes to your Citi branded account(s).

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Keep your money safe

Learn to recognise and report potential scams.

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Accessibility Support

Find out more information on accessibility support services or interpreting services we provide

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Activate card

Find out how to activate your card online and make the most out of it.

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Disaster & Crisis Support

Find out how you can prepare, stay safe and find the right assistance.

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eStatements and eNotices

View, save or print your statements anytime, anywhere on the Citi Mobile® App or Citi Online

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Payments and transfers

Find out how to manage payments, transfers and other everyday transactions.

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Reset User ID or Password

If you’ve forgotten your User ID or Password you can reset it online.

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Managing your account

Explore helpful information and online guides for managing your account.

Product guides

Find out more about using our products and services.

Useful forms and links

Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

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Support services

Support services

Many of us will experience financial or personal difficulties in our lives. We are here to help you through these difficult times.

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Contact us

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