For your convenience, you no longer need to contact Citibank to advise us of your travel plans. In the event any of your transactions are detected as irregular activity, we will endeavour to contact you as soon as possible via text or voice call using the mobile number we have on file to discuss the situation.
There are inherent risks to using your card overseas such as card theft and skimming, to protect your account security, we will temporarily suspend your account if you are not contactable and your account will remain blocked until we have contacted you. To minimise any inconvenience, it is important that you ensure we have your correct mobile number that you will be using whilst overseas. You can update your mobile number by logging onto Citibank Online, click Services > My Profile > Personal Information > View / Update details.