Travel & rewards credit cards
Balance transfer credit cards
Low rate credit cards
No annual fee credit card
Citi Ready Credit
Help with loans
The Citi Mobile® App
Designed with you in mind
Do more with just one app.
Download the Citi Mobile® App for a simple and fast way to access your accounts on the go, make payments, pay bills, view statements and more.
Everything at a glance
All features at a glance
Quickly find all your account features
in your Profile and Settings screen.
Quick account updates
Review all your account
activities and get to your
favourite functions, faster.
Manage cards easily
Activate your card,
reset PIN and more,
from the dashboard.
Timely reminders
Stay informed of
actions you need to
take with our reminders.
Other features for your needs
Citi Pay with Points
Get credit back for almost anything, using your Citi reward Points2.
Citi PayAll
A new way to pay for your everyday expenses on your Citi Credit Card (fees apply)3.
Citi Quick Cash
Access from $500 up to 90% of your available credit as cash, and repay by instalments.
Card locking
Instantly lock and unlock your card to prevent misuse.
Simplify your payments
Conveniently make payments on-the-go.
Activate your card
Activate your new card in less than one minute.
Frequently Asked Questions
What are the top features of the Citi Mobile® App? What statements can I download? Why am I not able to download statements for some of my cards? How do I activate my new card? Can I use my Credit or Debit card at merchants without activating it? How long will it take for my card to be activated? How long does it take for my new address, phone number and email address to be effective? Will the new contact details apply for my Credit Card and Lending account statements?
How do I lock my card if it has been lost or stolen? How do I keep my app secure? What is Touch ID / Face ID? How do I enable or disable Touch ID / Face ID? How long is my Touch ID or Face ID Sensor enrolment for Citi Mobile® App Valid? What is the Citi Mobile ® Token? How do I activate or deactivate the Citi Mobile® Token? What are Citi push notifications? How do I enable or disable the Citi push notifications?
How do I reset my card PIN? How long will it take for my new card PIN to take effect? How do I activate my new card? Can I use my Credit or Debit card at merchants without activating it?
How do I lock my card if it has been lost or stolen? How long will it take for my card to be activated? Can I unlock my card after it is locked? Can I use my locked card for transactions? How long will it take for my card to be locked or unlocked? If my card is locked, can I pay outstanding Citi bills on my Citi Credit Card/Lending Account?
1. Convert to Instalments – Also known as a Fixed Payment Option which allows you to convert your available Credit Limit and eligible transactions into an Instalment Plan.
2. Pay with Points is available on eligible purchases. An eligible purchase means an Eligible Transaction (excluding Citi PayAll Payments) that you Pay with Points within 60 days of the Transaction Date. An Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, payments to other Citi accounts, fees and charges such as interest and ATM charges, transactions made using Points and government related transactions. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs) and excludes any transaction that you are not permitted to make under your Account Terms and Conditions.
3. Citi PayAll: offers are subject to eligibility and only available if your account is and remains in good standing (for example – your account is not in default, suspended or closed). Set up Citi PayAll payment instructions using the Citi Mobile® App or in any other way we tell you that you can make a Citi PayAll payment. This is an amount you authorise us to pay once or on a regular basis from your account to another bank account held with an Australian financial institution (other than through BPAY®). This must be not less than 7 days from the date the Citi PayAll payment is set up, and if there is more than one payment to be made, the number and frequency of the payments and period over which they are to be made, you must ensure these details are correct. All Citi PayAll payments and Citi PayAll Fees we charge to your account will be added to the retail purchase balance and the Retail APR will apply to them. Citi PayAll payments are charged at the retail purchase rate applicable to your account and are only available on Citi PayAll payments outlined in the Credit Card Terms and Conditions and Other Important Information. The Citi PayAll fee is currently 0.95% and is part of your Terms and Conditions including your Financial Table. This fee is set at the point of scheduling your Citi PayAll payment, applies for the duration the Citi PayAll payments are scheduled and is charged to your account each time a Citi PayAll payment is made. Please note the promotional offer of the 0% PayAll fee ended on 31 October 2023. For more information please refer to Citi PayAll fees by visiting Citi Credit Card Fees and Charges (citibank.com.au). Please note, there are limits on the Citi PayAll payments you can make in a period. Details of these limits can be found at citibank.com.au/payall-limits. These limits may change from time to time. For the full terms and conditions of Citi PayAll, please refer to the Credit Card Terms and Conditions and Other Important Information.
4. Citi Quick Cash is a type of Fixed Payment Option. Fixed Payment Option offers are subject to eligibility and only available if your account is and remains in good standing. Your Fixed Payment Option uses part of your existing Credit Limit and may not exceed 90% of your Available Credit. As you pay off your Fixed Payment Option, the amount you pay off will become available for you to use again as part of your Credit Limit at the standard Annual Percentage Rate applicable to your account. The Fixed Payment Option fee will be applied to your Account when your Fixed Payment Option is processed. For Credit Card customers, please read the full Terms and Conditions of your Fixed Payment Option. For Lending customers, please click here for the full Terms and Conditions of your Fixed Payment Option.