1. Financial Hardship program
If your financial circumstances have changed due to COVID-19, or due to other factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to support you with a personalised solution.
What type of assistance is available?
We recognise that each person and situation is unique. The type of assistance that we provide will therefore depend upon your individual circumstances.
Some of the types of assistance we may be able to provide you through our Financial Hardship program include:
- reducing or deferring payments for a period of time
- reducing your interest rate
- restructuring your debt
- waiving certain fees
We will contact you with available solutions for your individual situation within 21 days of receiving your application for Financial Hardship.