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Managing cash flow during COVID-19

Supporting our customers by providing flexibility and cash flow management solutions during this uncertain time

At present, COVID-19 is creating a difficult situation for many Australians. We have a number of options available to help you manage your cash flow and create some breathing room during this uncertain and evolving time:

1. Financial Hardship program

If your financial circumstances have changed due to COVID-19, or due to other factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to support you with a personalised solution.

What type of assistance is available?
We recognise that each person and situation is unique. The type of assistance that we provide will therefore depend upon your individual circumstances.

Some of the types of assistance we may be able to provide you through our Financial Hardship program include:

  • reducing or deferring payments for a period of time
  • reducing your interest rate
  • restructuring your debt
  • waiving certain fees


We will contact you with available solutions for your individual situation within 21 days of receiving your application for Financial Hardship.

LEARN MORE

2. Reduce your repayments to the minimum amount

Did you know that you can reduce your monthly outgoings for a period of time if you need to, by only paying the Minimum Payment Due, as well as any Overdue Amount and any Overlimit Amount, by the Minimum Payment Due Date? You will accrue interest on your daily unpaid balance, however you won’t be charged any late fees. This may be a tactic to help you to manage your cash flow during the month.

This information is relevant for your:

  • Credit Card
  • Ready Credit

3. Set up an automatic payment so you don't miss your due date

There are a number of methods to avoid late fees on your account. You could set a recurring reminder in your phone or diary. Or you could set up a recurring payment to your account from your transaction account. Log in to the Citi Mobile® App or Citibank Online to set one up from your Citi account.

Alternatively, you could set up Citi Easi-Pay to automatically pay either your Closing Balance, or the Minimum Payment Due, plus any Overdue Amount and any Overlimit Amount, every month on the Minimum Payment Due Date from the bank account of your choice.

DOWNLOAD EASI-PAY FORM  UPLOAD COMPLETED FORM

This information is relevant for your:

  • Credit Card
  • Ready Credit
  • Personal Loan

4. Pay your Credit Card or Ready Credit balance off over time in smaller, fixed monthly payments

If you like to stay in control of your budget, you may be eligible for a Citi Instalment Plan, which allows you to break large payments - either individual transactions or your statement balance - into smaller, more manageable monthly repayments at a fixed rate over a set period of time that best suits you*. Log in to the Citi Mobile® App or Citibank Online to check your current offers.

 

*Citi Instalment Plans are defined in the Credit Card Terms and Conditions as a Fixed Payment Option. Fixed Payment Option offers are subject to eligibility and only available if your account is and remains in good standing. Your Fixed Payment Option uses part of your existing credit limit. As you pay off your Fixed Payment Option, the amount you pay off will become available for you to use again as part of your credit limit at the standard Annual Percentage Rate applicable to your account. For the full terms and conditions of your Fixed Payment Option, please refer to the Credit Card Terms and Conditions and Other Important Information.

This information is relevant for your:

  • Credit Card
  • Ready Credit

Frequently asked questions

  • I’m currently on the Payment Deferral Program and would like to know what my repayments will be after the program ends

  • Can I claim on my Credit Card Insurance?

    If you have been paying for Credit Card Insurance, you may be eligible to make a claim, which you can lodge online. Your credit card statement will indicate any current credit card insurance policies you hold. Any credit card insurance policy wouldn't preclude you from applying for payment deferrals or financial hardship assistance if you require it. More information is available within our FAQs.


If you have a question we haven't answered

here, please contact us online

Lifeline

Lifeline provides Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.  Call Lifeline at any time on 13 11 14.

R U OK?

RUOK is a not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life’s ups and downs.

National Debt Helpline

Financial counselling is a free, confidential service to assist people in financial difficulty. The National Debt Helpline website also has easy to follow, step-by-step guides for tackling debt problems.