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Domestic and Family Violence

If you are a victim of domestic violence, you are not alone. Learn the support options available to help. 

Domestic and family violence refers to a situation where one person in a relationship or family hurts others or makes them feel unsafe. People facing domestic violence will often need help protecting their finances and gaining financial independence. We are here to help.

Forms of domestic and family violence

Some of the forms that domestic and family violence can take include but are not limited to:

  • - Psychological or emotional violence
  • - Sexual violence
  • - Financial abuse 
  • - Physical violence 
  • - Neglect
  • - Stalking 
  • - Threats to harm you or others 

How Citi can support you 

If you find yourself in a vulnerable position and it is safe to do so, contact our Customer Service Team on 13 24 84 to understand the support options available at Citi. The sooner you reach out, the sooner we can provide you with support and assistance. 

If you find yourself experiencing financial difficulties due to your circumstances, you may want to consider applying for Financial Hardship. Visit our Financial Hardship page for further information regarding the application process.


Protecting your privacy and finances

  • How can I protect my privacy?

  • What steps can I take to manage my finances?

    Talk to us about your situation and we may be able to assist in the following ways: 

    • Securing your accounts and helping you change passwords, login details, PIN information etc. 
    • Opening a bank account in your name only. 
    • Updating the signing authority for your account. 
    • Reducing the credit limit on your account and/or daily withdrawal limits on your account. 
    • Providing you with financial assistance and guidance. 

    if you want to further discuss the support options available at Citi, contact our Customer Service Team on 13 24 84. The sooner you reach out the sooner we can provide you with support and assistance.


Support services

  • Domestic and family violence support services 


    If you or someone you know is impacted by sexual, domestic or family violence, reach out to 1800RESPECT or call 1800 737 732.

    1800 737 732

    Available 24/7

    If you are in immediate danger, call 000 for Police and Ambulance. 


    Ask Izzy 

    An A-Z directory of community service support options. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.

    Mensline Australia 

    Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support information service for Australian men. 

    1300  789 978

    Available 24/7

    Kids Helpline 

    Free, private and confidential telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. 

    1800 551 800

    Available 24/7

    Technology Safety Australia

    Provides resources and support on technology, privacy and safety in the context of intimate partner violence, sexual assault and violence against women.


  • Financial support services 

    National Debt Helpline

    A free, confidential service to assist people in financial difficulty. National Debt Helpline have qualified professionals who can provide you with information, support and advocacy. 

    1800 007 007 

    Operating Hours: Monday - Friday, 9.30am - 5.30pm

    Australian Financial Security Authority 

    Useful information and statistics, as well as application forms for managing debts and insolvency in Australia.


    Easy-to-use tools to help you manage your money, plan, invest, or pay off debt.

    Way Forward

    Not-for-profit organisation which aims to help people manage and repay their debts. 

    1300 045 502

    Operating Hours: Monday - Friday, 9am - 5pm

  • Emotional support services


    Provides Australians experiencing mental distress with access to 24 hour crisis support and suicide prevention services. 

    Calls to Lifeline made from a mobile are free. Calls made from a landline are charged the cost of a local call.

    People speaking languages other than English can ring the Translating and Interpreting Service on 131 450 and ask for Lifeline help. 

    Persons who have hearing or speech impairment can request Lifeline support via their usual National Relay Service option.

    13 11 14

    Available 24/7

    R U OK?

    A not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life's ups and downs.

    Beyond Blue

    Available 24/7, the telephone support service provides information and advice from a mental health professional.

    1300 22 4636

    Available 24/7

    Suicide callback service

    A nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.

    1300 659 467

    Available 24/7

    Head to Health 

    An Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.