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Financial abuse

Learn how to protect yourself and what support options are available to you

Financial abuse occurs when a person uses money to gain control over their partner, family members, or even over strangers. It occurs in many different forms, often alongside other types of abuse, and can affect anyone. 


Forms of financial abuse 

  • - Someone restricts your access to money or dictates your spending 
  • - You are given an allowance to spend each week and are required to provide receipts to verify the money you have spent 
  • - Someone forces you to give them access to your bank accounts 
  • - Important financial information is kept hidden from you 
  • - Someone sells or threatens to sell your belongings against your wishes 
  • - Someone forces you to apply for a credit card or loan and takes out a credit card or loan in your name
  • - Someone buys something on your credit card without your consent 
  • - Someone forges your signature on financial documents 
  • - Someone insists that loans or bills are in your name 
  • - Someone prevents you from working or earning your own money
  • - Someone forced you to undertake additional paid or unpaid duties

What you can do to protect yourself against financial abuse

Talk to us about your situation. We may be able to assist in: 

  • - Securing your accounts and helping you change passwords, login details, and PIN information
  • - Opening a bank account in your name only
  • - Updating the signing authority for your account 
  • - Reducing the credit limit on your account and/or daily withdrawal limits on your account
  • - Providing you with financial assistance and guidance 

 

Other actions you can take: 

  • - Talk to a trusted loved one about your situation and ensure you remain socially connected to friends and family members 
  • - Refrain from signing documents you haven't read or don't understand 
  • - Try ensure that you are the only person opening the mail addressed to you. In Australia, if you are a victim of domestic violence you may be eligible for free mail redirection auspost.com.au/receiving/manage-your-mail/redirecthold-mail/redirect-mail/free-mail-redirection-and-po-boxes
  • - If you think someone may be monitoring your online activities, consider using a different computer or device
  • - Change your online usernames and passwords and put passcodes on all your devices
  • - If possible, regularly check your bank and credit card statements for unauthorised or unexplained transactions 
  • - Download the Sunny or Daisy apps for further advice about safety planning and services 1800respect.org.au/daisy or 1800respect.org.au/sunny

How Citi can support you

If you find yourself in a vulnerable position and want to understand the support options available at Citi, contact our Customer Service Team on 13 24 84. The sooner you reach out, the sooner we can provide you with support and assistance.

 

Financial hardship assistance

If you are experiencing financial difficulty you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process.


 

Support services

  • Financial support

    National Debt Helpline

    A free, confidential service to assist people in financial difficulty. National Debt Helpline have qualified professionals who can provide you with information, support and advocacy. 

    1800 007 007 

    Operating Hours: Monday - Friday, 9.30am - 5.30pm

    ndh.org.au/ 

    Australian Financial Security Authority 

    Useful information and statistics, as well as application forms for managing debts and insolvency in Australia. 

    www.afsa.gov.au/

    MoneySmart

    Easy-to-use tools to help you manage your money, plan, invest, or pay off debt. 

    moneysmart.gov.au/

    Way Forward

    Not-for-profit organisation which aims to help people manage and repay their debts. 

    1300 045 502 

    Operating Hours: Monday - Friday, 9am - 5pm

    wayforward.org.au/

     

  • Online safety support

    Technology Safety Australia

    Provides resources and support on technology, privacy and safety in the context of intimate partner violence, sexual assault and violence against women. 

    techsafety.org.au/

  • Emotional support

    Lifeline 

    Provides Australians experiencing mental distress with access to 24 hour crisis support and suicide prevention services. 

    Calls to Lifeline made from a mobile are free. Calls made from a landline are charged the cost of a local call.

    People speaking languages other than English can ring the Translating and Interpreting Service on 131 450 and ask for Lifeline help. 

    Persons who have hearing or speech impairment can request Lifeline support via their usual National Relay Service option.

    13 11 14

    Available 24/7

    www.lifeline.org.au

    R U OK?

    A not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life's ups and downs. 

    www.ruok.org.au/

    Beyond Blue

    Available 24/7, the telephone support service provides information and advice from a mental health professional.

    1300 22 4636

    Available 24/7

    www.beyondblue.org.au/

    Suicide callback service

    A nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.

    1300 659 467

    Available 24/7

    www.suicidecallbackservice.org.au/

    Head to Health 

    An Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about. 

    headtohealth.gov.au/