Your browser does not support JavaScript! Pls enable JavaScript and try again.

Changing your home loan

Need to redraw from your home loan?

You can redraw any extra repayments you have made to your Standard, Standard Offset or Basic Home Loan, by using Citi Online Banking funds transfer option. Simply sign-on using your User ID and password.

If you need to create a User ID and password for Citi Online you will need:

  • Your Debit card number, your card PIN or your Internet Access Number, your Internet Access PIN, and
  • Your Citi Home Loan Account Number

If your account requires two or more signatures to operate the account, contact our Customer Relationship Team on 1300 131 127.


Need to make a change to your home loan?

  • Switch to a different Citi home loan
  • Switch between variable and fixed rates
  • Split your loan into multiple accounts
  • Substitute, add or replace the property(ies) securing your loan
  • Release a guarantor to your loan
  • Change a borrower or titleholder on your loan
  • Change the term of your loan
  • Extend your loan's interest only period

To make a change to your home loan, follow these steps: 

  • STEP 1

    Print and complete the Home Loan Request form (Adobe PDF, 1003kb).

  • STEP 2

    Enclose relevant supporting documents.

  • STEP 3

    Email to: OR Mail to: Customer Relationship Manager - Home Loans, GPO Box 4799, Sydney NSW 2001



Call us on 1300 131 127 between 8.30am and 5pm

EST, Monday to Friday.


All loans and securities subject to our credit criteria. Terms and conditions available on request. Fees and charges may apply (Adobe PDF, 50kb).