New Customers

1300 361 922

(9am to 5pm, Monday to Friday)

Existing Customers

1300 131 127

(9am to 5pm, Monday to Friday)

We need to identify you

If you are a new Citibank customer, by law, we are required to identify you. It's a good idea to have your original and current personal identification document/s ready for when you want to apply. Generally, the majority of customers are identified with their current Driver Licence or Passport.

What documents will I need to provide when I apply?

There will always be a minimum number of documents you will need to provide your Mortgage Specialist when you apply for a Citibank Home Loan. Depending on your circumstances (and everyone is different), there may be additional documents we need from you - request a call to discuss further with one of our Mortgage Specialists.

What's involved in the application process?

Once you've completed the online enquiry form, one of our Mortgage Specialists will contact you within 24 hours (Monday to Friday) to discuss your loan options, along with ways you could structure your loan to suit your needs. Then, if you like, they'll send you more detailed product information together with an application form - or they can complete this with you over the phone.

How long does it take to process my application?

It can take up to 10 working days for your application to reach Final Approval, including the inspection of the security property to determine its value. To allow enough time for the closure of your other loan (if you're refinancing) and provide all the information required for settlement, we suggest you submit your application at least one month prior to your anticipated settlement date.