Customer service update – We are pleased to share with you that the safety and wellbeing of our Customer Service Centre staff has been assured, and we are here to help. If you are impacted by COVID-19, we can support you during this time, or you can contact usfor your general enquiries.
Your mobile phone is now your online security device.
Citi Mobile® Token improves your online banking security by providing a secure two-factor authentication. This works by combining 'something that you know' and 'something that you have' (passcode and mobile phone) to ensure that you are the only person who can access your account.
Generate a One-Time PIN without your mobile phone requiring an internet connection or network coverage, providing convenient online banking especially when traveling abroad.
Protected by a 4-digit passcode chosen by you, and restricted to one mobile device of your choice.
Enter your unique passcode to instantly authenticate your transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.