We're pleased to advise that on 1 June 2022, National Australia Bank Limited (NAB) acquired the consumer banking business from Citigroup Pty Ltd (Citi) and appointed Citi to provide transitional services. "Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.
You can quickly and easily register for eStatements through Citi Online and reduce the amount of mail you receive in your post box. Your statements are stored securely online and available at anytime for quick reference.
Your Citibank Online Saver can be linked to one other account, which you specified at the time of application. This is called your Nominated Linked Account, and once it is activated, you can transfer money from your Citibank Online Saver to this account as you please.
Do I need to activate my account?
Your linked account is another Citi account: No need to activate, you can begin making withdrawals as you please.
Your linked account is held with another bank: For your security, you'll need to activate this account before you can withdraw funds from your Citibank Online Saver. Here's how:
Step 1:Log on to your bank's internet banking service
Step 2: Make an online money transfer from the nominated linked account to your Citibank Online Saver
Step 3: After five working days, you can make withdrawals from your Citibank Online Saver to your Nominated Linked Account.
SETTING UP A SAVINGS PLAN
The easiest way to achieve your savings goals is to 'set and forget' your savings. It's simple to set up a Regular Savings Plan, and if you set it to match your payday, your savings may grow without you noticing.
It's simple to do:
Step 1: Log in to Citi Online and select 'Payments & Transfers'
Step 2:Go to 'Citibank Online Saver Transfer'
Step 3: Select the amount you'd like to transfer, on what dates and with what frequency
Step 4: Make sure you press 'Make this recurring' before submitting.
CUSTOMER SERVICE CENTRE
If you prefer to manage your account via telephone, our Customer Service Centre is available on 13 24 84 or +61 2 8225 0615 from overseas.
You’ll need your Citi card or account number, and your Telephone Personal Identification Number, if you’ve already set one up.
Our team can help you:
Activate your card
Check your balance
Review your recent transaction history
Receive an Online Authorisation Code (OAC)
Pay a bill via BPAY®
Change your Telephone PIN
Check the status of a cheque
Register your Tax File Number
CITIBANK CURRENCY WALLET
Citibank Currency Wallet provides eligible Citi Global Currency, Citibank Plus and Cash Investment customers the option to open up to 9 foreign currency Citi Global Currency Accounts through the Citi Mobile® App in just a few clicks. The accounts will appear immediately within your account dashboard in the Citibank Currency Wallet section and automatically link to your existing debit card to allow you to transact from your new foreign currency accounts.
Citibank Currency Wallet also automatically enables access to Citi Smart Wallet's currency matching capability. Citi Smart Wallet detects the currency you are transacting in and will apply the transaction to a matching currency account, if you have one. When you're enrolled in Smart Wallet there is no need to manually link your debit card to a foreign currency account.
Find out more about Citibank Currency Wallet and Citi Smart Wallet here.