Getting Started

ACTIVATING YOUR CITI DEBIT CARD

You'll need to activate your new Citi Debit card before you can use it.

You can activate your card using the Citi Mobile® App or your Citi Online account.

Citi Mobile^® App: Log in to the Citi Mobile^® App , select the 'Profile and Settings' icon on the top left, Go to 'Cards / Accounts' under 'Financial Settings' and then simply follow the 'Activate your card' prompts.
Citi Online: Visit the Citi Online sign on page, click 'Activate your card' under the 'Sign On' button and follow the prompts.

View more instructions on activating your card.

CITI ONLINE AND CITI MOBILE® APP

Register for Citi Online

Managing your accounts has never been easier with Citi Online, pay your bills or transfer funds.

Register now

Download the Citi Mobile® App

Enjoy the convenience of accessing your accounts anytime, anywhere with Citi Mobile® App. Transfer funds, check your account balance and access a range of exclusive features and benefits.

Register for Citi Alerts

Citi Alerts are a great way to keep track of your account activity via free email and SMS notifications.

Learn more

Register for eStatements

You can quickly and easily register for eStatements through Citi Online and reduce the amount of mail you receive in your post box. Your statements are stored securely online and available at anytime for quick reference.

Learn more

ACTIVATING YOUR LINKED ACCOUNT

Your Citibank Online Saver can be linked to one other account, which you specified at the time of application. This is called your Nominated Linked Account, and once it is activated, you can transfer money from your Citibank Online Saver to this account as you please.

Do I need to activate my account?

Your linked account is another Citi account: No need to activate, you can begin making withdrawals as you please.
Your linked account is held with another bank: For your security, you'll need to activate this account before you can withdraw funds from your Citibank Online Saver. Here's how:

Step 1:Log on to your bank's internet banking service

Step 2: Make an online money transfer from the nominated linked account to your Citibank Online Saver

Step 3: After five working days, you can make withdrawals from your Citibank Online Saver to your Nominated Linked Account.

SETTING UP A SAVINGS PLAN

The easiest way to achieve your savings goals is to 'set and forget' your savings. It's simple to set up a Regular Savings Plan, and if you set it to match your payday, your savings may grow without you noticing.

It's simple to do:

Step 1: Log in to Citi Online and select 'Payments & Transfers'

Step 2: Go to 'Citibank Online Saver Transfer'

Step 3: Select the amount you'd like to transfer, on what dates and with what frequency

Step 4: Make sure you press 'Make this recurring' before submitting.

CUSTOMER SERVICE CENTRE

If you prefer to manage your account via telephone, our Customer Service Centre is available on 13 24 84 or +61 2 8225 0615 from overseas.

You’ll need your Citi card or account number, and your Telephone Personal Identification Number, if you’ve already set one up.

Our team can help you:

Activate your card
Check your balance
Review your recent transaction history
Transfer money
Receive an Online Authorisation Code (OAC)

Pay a bill via BPAY^®
Change your Telephone PIN
Check the status of a cheque
Register your Tax File Number

Getting Started

Getting Started

Find out how you can activate your card, set up Citi Online , register for Citi Alerts and more.

Find out how you can activate your card,
set up Citi Online , register for Citi Alerts and more.