Insurance

For claims relating to CreditShield

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I am not happy with the results?
  • Complaints Resolution
    We have established a complaints resolution process. If you have any complaints concerning your policy please call MetLife on 1800 221 599.

For claims relating to CardAssure

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click here.
• Telephone MetLife: 1800 221 599
• Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement (PDS) or contact MetLife on 1800 221 599 for more claims information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I have a problem with my Policy?

  • For all CardAssure complaints we have established a complaints resolution process and are committed to working with you to resolve your concerns. Please contact the relevant parties as follows:

    For claims complaints:

  • Telephone:	1800 221 599
    Mail:	Dispute Resolution Officer, MetLife Insurance Limited Reply Paid 3319, Sydney NSW 2001

    For all other complaints:

    Telephone:	1300 308 935
    Mail:	Customer Advocacy Unit, CardAssure Insurance GPO Box 204, Sydney NSW 2001

For claims relating to CardGuard

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• Telephone MetLife: 1800 221 599
• Or you can write to:
  • MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
• Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.
• When will I find out if my claim is accepted or not?
  • You will receive notification of the status of your claim within 10 working days.
• What if I am not happy with the results?
  • Complaints Resolution
    We have established a complaints resolution process. If you have any complaints concerning your policy please call MetLife on 1800 221 599.

For claims relating to CardProtect

To obtain a claim form please call, email or write to AIA Australia Claims Team:

• Telephone: 1800 333 613
• Email: au.claims@aia.com
• Or you can write to:
  Claims Team
  AIA Australia
  PO Box 6111
  St Kilda Road Central
  VIC 8008
• Complete the claim form(s) that we send you and return them with the requested supporting documentation. To ensure your claim is processed as soon as possible make sure you fill out all the details and attach all documentation that is requested.
• Please be aware that waiting periods and benefits may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact AIA Australia on 1800 333 613 for more information.

For claims relating to Simply Life

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001

For claims relating to Life and Living

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information. 

For claims relating to Recovery Assist

Cancer Assist

• The simplest way to make a claim is online:

  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.

Cancer Assist Plus

• The simplest way to make a claim is online:
  • To make a new claim, please click here.
  • To retrieve an existing claim, please click click here.
• For all other claim enquiries:
  • Telephone MetLife: 1800 221 599
  • Or you can write to:
    MetLife Claims Department
    GPO Box 3319
    Sydney
    NSW 2001
  • Please be aware that waiting periods may be applicable to the benefit that you are claiming. Please check your Product Disclosure Statement or contact MetLife on 1800 221 599 for more information.

For claims relating to SelfGuard, Rest Easy and Cash Assist

To obtain a claim form, please call or write to MetLife's Claims team:

• Telephone MetLife: 1800 221 599

• Or you can write to:
  MetLife Claims Department
  GPO Box 3319 
  Sydney 
  NSW 2001

For claims relating to Loan Protection Insurance and Loanguard

• Telephone MetLife: 1800 221 599
• Or you can write to:
  MetLife Claims Department
  GPO Box 3319 
  Sydney 
  NSW 2001

For claims relating to CoverPlus Life, CoverPlus Income and CoverPlus Critical Illness

Contact OnePath on 1800 016 284.

For claims relating to LifeProtection

Contact OnePath on 1800 016 284.

For claims relating to LivingCover

Contact OnePath on 1800 016 284.