Cancelling your direct debit or recurring payment does not cancel your contract with the merchant. If you still have a valid contract with a merchant and you've cancelled a direct debit, you'll need to make alternate payment arrangements with them. Or if you no longer require their services, you’ll have to cancel your agreement with them where possible.
If you're trying to cancel a direct debit for a Citi branded loan or card product, the easiest thing to do is to call us with the relevant details.
If you have a direct debit coming from a joint account (which requires all account holders to sign or authorise), you'll need all account holders to cancel the direct debit.
We'll process an online direct debit cancellation request within 5 business days.