How to read your credit card statement

Annual Percentage Rates (APR)

• Retail purchases: The standard rate for everything that isn’t a cash advance or a balance transfer
• Cash advances: A higher rate for cash withdrawals or unpaid balance transfers

Snapshot (what you need to pay)

• Statement period: The dates this statement covers, and the period we use to calculate interest.
• Overdue amount: If any charges are overdue, you’ll need to pay this right away to keep your account in good standing (which means your account is not in default or suspended).¹
• Overlimit amount: If you've spent over your credit limit, pay this extra amount straight away to avoid paying extra fees and ensure your account remains in good standing.
• Closing balance (less FPO balance not yet due): Pay this amount, to keep the interest-free period on everyday purchases. It includes any instalments due now but not those scheduled for later.
  Heads up: In the Citi Mobile^® App, this is called 'Updated Closing Balance’, and in Citi Online, it’s ‘unpaid balance’.
• Minimum Payment Due: You’ll find this under your snapshot. It’s the minimum amount you need to pay each statement period to avoid late fees. You’ll still accrue interest on your remaining balance. So, it’s smart to pay your closing balance if you can.

Here’s how we calculate your minimum payment:

• the greater of:

  (a) $25 (or the full balance, if it’s under $25), or

  (b) 2% of your closing balance (rounded up).

• Plus any instalments, fees, or interest on Fixed Payment Options.

Credit limit

• Your credit limit: The maximum amount you can use. This limit is set when you apply, and it’s based on factors like your income, recurring expenses, and credit history.
• Available credit: What’s left for you to use. For example, if your credit limit is $6,000 and your closing balance (amount you have spent) is $4,000 then your available credit is $2,000.

Statement summary

• Opening balance: How much you owe at the start of your statement period and the same as your closing balance on your last statement.
• Closing balance: How much you owe at the end of your statement period, including purchases, fees, and any Fixed Payment Options (FPO)/instalments not yet due for payment.
• Total FPO balance outstanding: Total amount you owe on any FPO/instalments not yet due for payment.

Payment slip (how to make repayments to your card)

Choose what works best for you:

• Direct debit (Easi-Pay): Set it and forget it
• BPAY^®: Make payments directly from your bank account²

Find out more about your repayment options here.

Reward Points summary

If your card earns rewards, this is where you’ll see your Citi Reward Points ³ or Qantas Frequent Flyer Points⁴

• Opening balance: The total Points you have at the start of your statement period earned since opening your account.
• Points earned this period: The Points you’ve earned this month.
• Bonus Points earned this period: Extra Points earned from promotions this month.
• Points redeemed: Points used throughout the month.
• Points available: Points ready to redeem now. If your card is enrolled in the Citi Qantas Rewards Program, your Rewards Balance will be automatically redeemed for Qantas Frequent Flyer Points at the end of each Statement Period.

Transactions

Here’s where you can track every purchase, payment, and fee.

For each transaction, you’ll see the amount, and when and where you made the purchase. Each transaction also has its own reference number, so we can help you track it if it looks suspicious.

If you see any unexpected charges, get in touch with our Customer Service Team on 13 24 84 or visit our help page to submit a transaction dispute.

Tips to keep in mind

• Pending transactions might not show up until next month’s statement
• In your Fixed Payment Option summary, you can find the related interest charges
• You’ll also see any other fees and charges, like your annual card fee if you have one

Your balance transfer summary

If you have a Balance Transfer, the details can be found under the ‘Promotional Interest Rate Summary’ table.

The expiry date is the date your Balance Transfer plan will end. After the plan expires, any unpaid balance will revert to your card’s Cash Advance rate.

The interest rate is the Balance Transfer promotional rate.

Your instalment plan summary

If you have an Instalment Plan, the details can be found under the ‘Fixed Payment Option Summary’ table.

• Instalment plan number: Reference number for each instalment plan.
• Instalment number: The progress of an instalment plan. For example, instalment number ‘3 out of 5’ means this is the 3rd instalment of the 5 instalments you need to pay off this particular instalment plan.
• Original amount: The amount you have put on an instalment plan.
• Monthly instalment: What’s due this statement period (it’s part of your Minimum Payment Due and includes principal and interest).
• Outstanding balance: What’s left to pay for an instalment plan.
• Total Fixed Payment Option Outstanding: If you have multiple instalment plans, this is the total amount you owe.

Making repayments

If you have an instalment plan, just pay off your Minimum Payment Due, as your monthly instalment repayment is included in this amount. You can also make extra repayments or pay off your instalment plan early by calling us on 13 24 84 (or +61 2 8225 0615 if calling from overseas).

If you have a balance transfer, make your Minimum Payment Due by the payment due date each month to pay down your balance.

How your payment is allocated

If you have an instalment plan, this is paid before your balance transfers, even if they have a higher rate of interest.

If you have more than one instalment plan, the instalment plan incurring the highest interest rate will be paid first.

When you pay down your account, the money you pay will be allocated in the following order:

• Pay off any monthly instalments that are overdue.
• Pay off any monthly instalments that are due in the current statement period.
• Pay the portion of your latest statement balance that attracts the highest interest rate.

If you have questions about the allocation of your payments, please contact us on 13 24 84.