Citi Ready Credit
Help with credit cards
Help with loans
Important Information
The Citi consumer business transferred ownership to National Australia Bank (NAB) on 1 June 2022.
Upcoming changes: On 24 November 2025, Citi branded Credit Cards and Ready Credit are moving to a new system and a new MyCard brand. The Citi Mobile® App and Citi Online will no longer be available from Friday 21 November 2025, as part of our scheduled system change. Learn more about the changes at citibank.com.au/nab.
New credit card applications will be temporarily unavailable from 24 October 2025.
The move to NAB: National Australia Bank Limited (NAB) is the credit provider and issuer of Citi-branded credit products on this website, using certain trademarks temporarily under licence from Citigroup Inc. NAB has acquired the business relating to these products from Citigroup Pty Limited (Citi) and has appointed Citi to provide transitional services until the Transition Date which is planned to occur on or after 24 November 2025.
How can we help?
Whatever you need
We're here to help
Our Customer Service Team is here to support you. In the meantime, here are some useful articles to help you navigate our digital world.
Stay safe from scams
Learn more about the latest security alerts and what to do if you think you’ve been scammed.
A new era of cybercrime
How even the savviest internet users are being targeted by phishing scams and what you can do to stay safe online.
Offset purchases with Pay with Points
Pay with Points offers flexibility and savings with your Citi reward Points.
Manage your account
Help guides and useful links
Access all your features in one place on the Citi Mobile® App
Discover the updated Profile and Settings screen to help you find your features quickly and easily.
- Find your settings and features in a single view, for easier browsing.
- More ways to find what you’re looking for, with a new search bar.
- Tap and hold any feature tile to learn more about it.
Support services
Many of us will experience financial or personal difficulties at some point in our lives and may need extra support. We are here to walk you through these difficult times.
