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Travelling Overseas

Contact us to let us know where and when you are travelling overseas, so that we will be able to reach you in the event of any irregular transactions being detected.

Before you Travel

Ensure you have done the following before you travel

  • Download the Citi Mobile app

    Download the Citi Mobile app and register for a mobile One-Time PIN (OTP). This allows you to generate an offline OTP to use when banking on Citibank Online, anywhere in the world. This feature is free to use internationally as no network coverage or internet connection is required to generate an offline OTP.

    Please note that the offline mobile OTP function will not work if the time on your device is reset manually. If you would like to update the time on your device, please update the time zone or allow the network to select automatically.

    Learn more >

  • Ensure we have your overseas mobile number

    There are inherent risks to using your card overseas such as card theft and skimming, to protect your account security, we will temporarily suspend your account if you are not contactable and your account will remain blocked until we have contacted you. To minimise any inconvenience, it is important that you ensure we have your correct mobile number that you will be using whilst overseas.

    You can update your mobile number by logging onto Citibank Online, click Services > My Profile > Update Contact Details > Update Phone Numbers.

  • Check your card expiry date 

    If your card is due to expire or it will expire when you are overseas and you haven not received your new card please contact us and our Customer Service Officers can assist.

  • Memorise your PIN 

    Just like in Australia many overseas countries will require a PIN when using your card to make purchases. Change your PIN to one you will remember.

    How to change your PIN

  • Lost or stolen cards

    If your card is lost or stolen, please contact us as soon as possible, at any time, via our international customer service number +61 2 8225 0615. One of our Customer Service Officers will review your recent transactions, block your account to stop any fraudulent activity and organise to issue you with a new card.

Travel Tips

Set up Easi-Pay

Set up Easi-Pay which will ensure your minimum repayments or full closing balance are made by the due date each month. You can keep this service when you come back too. Click here to set up Easi-Pay today.

Visit smarttraveller.com.au

Check out smarttraveller.com.au - This Government website has handy travel tips, advice and all the latest travel advisory warnings.

Finding Citi ATMs and Branches overseas

Visit the local Citibank website for the country in which you are travelling. From here you will be able to access information on branch and ATM locations.

Keep your card safe

Keep an eye on your card at all times, we encourage you to always pay at the terminal when paying bills in restaurants and other places. Ensure that the merchant only swipes your card through one machine and if you suspect fraudulent behaviour call us straight away on 13 24 84 if in Australia or +61 2 8225 0615 when overseas.

Don't make a record of your PIN number and we encourage you not to use your birth date or any other personal details that could be easily determined.

Don't leave your card in unsecured locations such as in unaccompanied luggage.

If your card is lost or stolen call us on 13 24 84 if in Australia or +61 2 8225 0615 when overseas and we will put a block on your card and issue you with an emergency replacement card, straight away.

Global Products

Citibank World Privileges

Citibank credit or debit cards in select countries can save you money at many popular restaurants, stores, tourist destinations and more. In fact, worldwide there are currently more than 5,000 special offers available across Dining, Shopping, Spa & Health, Sports, and Travel.

Learn more >

Citigold Advantage

If you have a Citigold account, you may also enjoy additional benefits when travelling. An example is access to International SOS, the world's leading provider of medical assistance. If you ever need medical help whilst abroad, ISOS provides your guaranteed peace of mind. Benefits vary by country.

Learn more >

Global Currency Account

The all-in-one Citi Global Currency Account. Its a new way to manage multiple currencies - giving you complete control of your money, no matter where you are in the world.

Learn more >