Keep your card safe
Keep an eye on your card at all times, we encourage you to always pay at the terminal when paying bills in restaurants and other places. Ensure that the merchant only swipes your card through one machine and if you suspect fraudulent behaviour call us straight away on 13 24 84 if in Australia or +61 2 8225 0615 when overseas.
Don't make a record of your PIN number and we encourage you not to use your birth date or any other personal details that could be easily determined.
Don't leave your card in unsecured locations such as in unaccompanied luggage.
If your card is lost or stolen call us on 13 24 84 if in Australia or +61 2 8225 0615 when overseas and we will put a block on your card and issue you with an emergency replacement card, straight away.