Travel & rewards credit cards
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Help with loansProtecting your money overseas
Keep your money safe and secure wherever you go. Here’s how to stay prepared, protected and connected on your travels.
Before you jet off
No need to tell us about your travel plans.
Our security measures are always in place, whether you’re in Australia or overseas. If we spot anything suspicious, we’ll text or call you. But watch out for scam calls and texts from scammers claiming to be us – we'll never ask you to give us a One-Time PIN (OTP) for any reason, including cancelling a fraudulent transaction.
Make sure we can contact you
Let us know if you'll be using a new number while travelling, so we can get in touch if anything suspicious comes up. If we can’t reach you, we’ll temporarily block your card to protect your account. You can update your overseas number via Citi Online. You'll need your current number or your Citi Mobile® Token so you can get a One-Time-PIN and approve the change.
Add your card to your digital wallet
It’s one of the safest ways to pay, as you're not sharing your card details. And if your card is lost or stolen, the digital wallet will update with the replacement card details, so you can keep using it.
Get your card ready for travel
Follow these steps to make sure you’re all set:
- Check your card expiry
If it’s time for a new card, let us know. - Activate your card
Use the Citi Mobile® App or jump online to get your new or replacement card ready. - Memorise or change your PIN
Some destinations only accept a PIN for payments. If you don’t remember your PIN, you can change it through the Citi Mobile® App or Citi Online.
Prepare your phone for the journey
Download the Citi Mobile® App
Manage your money seamlessly, lock your card instantly, and keep your account secure while you’re on the move.
Prepare to authorise transactions
You'll need to provide a One-Time PIN (OTP) to approve certain transactions online and access some Citi Online features. You can get the OTP via SMS or generate it yourself with the Citi Mobile® Token. To get an SMS, make sure your phone is set to receive texts.
Activate Citi Mobile® Token
Getting off the grid? If you’re offline, the Citi Mobile® Token lets you generate a One-Time PIN to approve transactions.
Automate your repayments with Easi-Pay
Travel stress-free knowing your minimum payments are automatically paid every month with Easi-Pay.
Be travel-smart
Stay updated with travel tips and safety advice on Smartraveller.
While you’re away
Enjoy easy access to your money
As long as you have a secure internet connection, an international mobile number, or global roaming, you can keep managing your accounts just like you do at home.
Keep your card close
Never leave your card in unsecured places or with unattended luggage.
Watch the swipe
If a merchant swipes your card on multiple machines or if anything seems suspicious, call us straight away on +61 2 8225 0615.
Protect your PIN
Don’t write it down or make it easy to guess like your birthdate or phone number. When entering your PIN, block it from people’s view.
Lost or stolen card? Take control instantly.
1. Lock it
Lock your card through the Citi Mobile® App or Citi Online. If you find your card, it’s easy to unlock.
2. Report it
Call us on +61 2 8225 0615 to cancel your card, check recent transactions, and order a replacement.
3. Use it
If your card is stored in your digital wallet, it’ll automatically update with your new details, so you can keep using it while you wait for the physical card.