If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on travel insurance, please refer to our FAQs.
Our complimentary credit card insurance cover is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) on behalf of the insurer Allianz Australia Insurance Limited.
For each complimentary insurance cover you are eligible for, please ensure you take the time to review the full terms and conditions. When you do, make sure you pay special attention to the benefits, eligibility and exclusions. It is particularly important to do this before travelling or purchasing goods as your cover may not be sufficient for your personal circumstances.
Citi Credit Cards Complimentary Insurance Policy Information Booklet