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Complimentary Insurance

Many of our Citi credit card cardholders are eligible for complimentary insurance cover. Check below to see if your
credit card provides any complimentary insurance covers.


If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on travel insurance, please refer to our FAQs.

Our complimentary credit card insurance cover is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) on behalf of the insurer Allianz Australia Insurance Limited.

For each complimentary insurance cover you are eligible for, please ensure you take the time to review the full terms and conditions. When you do, make sure you pay special attention to the benefits, eligibility and exclusions. It is particularly important to do this before travelling or purchasing goods as your cover may not be sufficient for your personal circumstances.

Citi Credit Cards Complimentary Insurance Policy Information Booklet


Level 1 Cards
Citi Premier card
Citi Prestige card

Level 2 Cards
Citi Rewards Card

Level 3 Cards
Citi Gold card
Citi Classic card
Citi Simplicity card
Citi Clear card

International Travel
Insurance (for persons aged
under 81 years)


Domestic Travel Insurance


Rental Vehicle Excess
Insurance in Australia


Purchase Protection

Extended Warranty

Note for Emirates Citi World Mastercard cardholders: Complimentary insurance covers associated with your card for travel and purchasing of goods will be honoured in accordance with the Citi Credit Cards Complimentary Insurance Policy Information Booklet provided you meet the eligibility requirements, and your account remains open at the time you make a claim. This means if you have purchased a return overseas travel ticket with your Emirates Citi World Mastercard and you became eligible for complimentary International Travel Insurance prior to 31 May 2023 but your travel commences after 31 May 2023, complimentary International Travel Insurance will still apply to that travel provided your account remains open.

Additional Information

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