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The move to NAB

In 2022, NAB announced it's acquisition of the Citi consumer banking business in Australia. The integration is a significant step towards a simpler, more digital customer experience.

Important updates IconThe move to NAB

Citi branded home loan and deposit accounts will be transferring to NAB branded accounts on 24 February 2024.

Citi credit card and personal lending accounts will remain unaffected, and you can continue to use your account as normal.

About the changes

NAB has been the provider of your products since 1 June 2022. As the next phase of our journey, we will move Citi branded deposit and home loan accounts to a similar NAB branded account. This is expected to occur by March 2024, and we will give you notice before we move your funds to your NAB branded account. If you have other Citi branded accounts, you'll receive separate communications about the changes.

For credit card and personal lending accounts you can continue to use your account as normal. We will communicate any changes to you ahead of time.

We want you to know that we value your trust in us, and we’ll be handling this move with the highest level of care and consideration.

What happens next

Depending on your specific product, you'll receive a series of communications with next steps and important information, select your product type below to find out more.

Here’s how to recognise genuine communications from us.

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What you need to do

  • Make sure your contact details and communication (consent to contact) preferences are up to date so we can contact you with next steps. You can update these details via the Citi Mobile App or Citi Online. Visit our help guide for instructions.
  • If you already bank online with NAB, please check your contact details and consent preferences are up to date. You can do this in NAB Internet Banking or the NAB app. This will help us match your Citi and NAB profiles.

Choose your product to find out more

Transactions and Savings

Find out more >

Home Loans

Find out more >

Term Deposits

Find out more >

Credit Cards

Find out more >

Personal Lending

Find out more >

Frequently Asked Questions

Communications and contact

NAB

App, Online Banking and Data Sharing

Branding

Changes

Cheques

Fees

Financial Claim Scheme

Hardship

Instalments

Insurance

International Payments

Privacy

Provider

My account changes

Changes to deposit products (FX offsale)

Payments

Terms and Conditions

Have questions?

If you still have questions, you can call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

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Help and support

Explore our online help guides and learn more about our products and services.

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Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

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Support services

We are here to help you through difficult financial or personal times.

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