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Open Banking

Open Banking is a service that gives you greater access to and control of your data. You can authorise to share information between accredited third parties, making it easier for you to manage, compare and switch products and services.
The Open Banking service is part of new legislation passed by the Australian Government called Consumer Data Right (CDR) which aims to increase competition between major banks, other financial institutions and accredited third parties.

Data sharing will be made available to customers who meet the below criteria:

  • You are registered to use Citi Online or the Citi Mobile® App
  • Over the age of 18
  • You have an open account with us


Once you have provided your consent to share data, you will be able to securely share your customer data, account data, transaction data, payee data, direct debits and scheduled payments held by us.

Data sharing is currently available on accounts which are open or were closed on or after 1 April 2022 for these product types:

  • Credit card accounts
  • Transaction and savings accounts
  • Term deposits accounts
  • Home loan accounts
  • Offset accounts
  • Personal loan accounts
  • Line of credit accounts
  • Rewritten accounts
  • Individual trust accounts


Please note for closed accounts, the data shared will relate only to the last 12 months of transactions on the account prior to closure

Please note that data sharing is currently only available to individuals.

If you have any enquiries about data sharing from your account, please contact us on 13 24 84 so we can assist further.

Future availability in 2022 will include below account types:

  • Joint accounts
  • Non-individual, partnerships, nominated representatives and secondary users

To start the authorisation process, you will need to go through the Accredited Data Recipient (ADR) you wish to share your data with, such as another bank or financial institution. Through their data sharing portal, you will be connected to our authorisation portal to provide your authorisation.

Once your data sharing consent has been setup, you can view or request to withdraw your data sharing consent at any time, simply sign on to Citi Online and go to My Profile Personal Information Data sharing consent.

We are committed to providing a secure environment to all customers across all of our channels, including Open Banking.

Your data will only be shared to Accredited Data Recipients (ADRs) with your permission and authority. You will also be able to view the data you share or request for your data sharing consent to be stopped at any time.

Before you request to stop sharing your data, we encourage you to contact the data recipient as your services with the data recipient may be impacted. Once your data sharing has been stopped, the data recipient will either de-identify or delete your data once it’s no longer required. To confirm your data has been deleted, or to request that it is, please contact the data recipient.

You can view the list of Accredited Data Recipients here.


For Developers:
To find out more information on Citi Open Banking APIs, please visit Citi API Developer Portal -

If you have a question/feedback on Citi's Open Banking APIs,

please send an email to: