Classic Plus Card - Frequently Asked Questions
FAQs
The changes
The changes
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What changes with my credit contract and Rewards Terms and Conditions?
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Who is the credit provider and issuer of the Classic Plus Card?
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When will this change take place?
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Are there any changes to the way I manage my account?
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Are the features and benefits of my card changing as a result of the switch to Classic Plus Card?
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Are my terms and conditions changing?
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Is the privacy policy changing?
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What do I have to do?
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Are there any fees associated with the change?
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How did you tell me about the changes?
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What if I don’t want the new Classic Plus Card?
Your card features and benefits
Your card features and benefits
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Will my card features and benefits change?
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Will my interest rate or fees change?
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Will my Rewards Program change?
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Will I still have access to Concierge Services?
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Will my Instalment Plan / Balance Transfer be affected?
Your Rewards Program
Your Rewards Program
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Will my Rewards Program change?
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What will happen to my existing PayPal Rewards Points balance?
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How do I access the Citi Rewards Program?
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Will I have a Pay with Points option?
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Will I still have Pay with Rewards at PayPal checkout?
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What will happen to my reward points if I don’t activate my Classic Plus Card by 30 November 2022
Using your card
Using your card
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Will I get a new card?
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How do I activate my Classic Plus Card before 16 October 2022?
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How do I activate my new Classic Plus Card from 16 October 2022?
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How do I activate my new Classic Plus Card after 30 November 2022?
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Will I get a new PIN, or do I need to change my PIN?
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Will I still be able to use my current PayPal Rewards Card?
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Will my card be removed from my PayPal wallet?
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What do I do if I don’t receive my new Classic Plus Card?
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What happens if I don’t activate the new card by 30 November 2022?
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What will happen to my reward points if I don’t activate my Classic Plus Card by 30 November 2022?
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When I activate my new Classic Plus Card, will this have an impact on my account balance?
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I have an additional card on my account - will this change also impact them?
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Will I be able to add my new Classic Plus Card to Apple Pay or Samsung Pay?
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Will recurring transactions from my account be impacted by this change?
Paying my account
Paying my account
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How do I continue to make repayments on my credit card account?
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Will the direct debits I already have set up to make payments from my account each month be impacted by this change?
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Does my statement date/payment due date stay the same?
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What happens if I want to close my account?
Online access and mobile app
Online access and mobile app
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Will my online account access change?
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Will there be any downtime on my online account access?
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I am also a Citi customer; how will this change impact me?
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How do I register for Citi Online?
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How do I access the Citi Mobile® App?
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Will I still be able to view my historical statements and notices?
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Will I be automatically registered to receive Alerts and eStatements?
Collections and Hardship
Collections and Hardship
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I have a Hardship arrangement on my account. Will it be impacted?
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I have a payment arrangement on my account. Will it be impacted?
New Applications
New Applications
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Do I need to re-submit my application documents?
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How do I get in touch to discuss my product?
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Do I need to go through another credit check?
Special offers
Special offers
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Are there any offers related to card activation?
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Will both Primary and Additional Cardholders be eligible to receive a Digital Gift Card?
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I didn’t activate my card by 11.59pm 30 November 2022 - will I still receive a Digital Gift Card?
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When will I receive the Digital Gift Card?
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Where can I spend my Digital Gift Card?
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Is there an expiration date for the Digital Gift Card?
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By when do I need to redeem the Digital Gift Card?
CDR Data sharing
CDR Data sharing
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What happens to my CDR Data sharing consent?