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Help and Support
  1. Help and Support
  2. How to Register
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Access Citi Online in just a few

simple steps.
View Demo

Visit the Citi Online Registration page. You can also activate your Credit/Debit card and set your PIN if you haven't already done so.

Enter the following details to register for:

Credit Card

  • Credit card number (16 digits)
  • CVV number
  • Date of birth

Debit Card

  • Debit card number (16 digits)
  • CVV number
  • Date of birth

No physical card

  • Internet Access Number (16 digits)
  • Online Saver Account number/Mortgage Account number

Read and accept the Citi Online Terms and Conditions and Important information.

A One-Time authentication PIN will be sent to your registered mobile number, which you will need to enter on the screen.

Activate your credit/Debit card.*You can skip this step if you have already activated your card.

Create your user ID and password. Ensure you review the password rules and tips below. Your unique user ID and password is used each time you sign on to Citi Online and/or the Citi Mobile® App.

Set a PIN for your credit/Debit card.*You can skip this step if you have already set your PIN.

 

Register now

 

Learn more about Citi Online and Citi Mobile Banking.

Frequently asked questions

  • What is my card number?

    Your card number is the 16 digit number displayed on the front of your Citi card.

       

  • What if I don't have a card number?

    Not all Citi accounts have an associated card number as this depends on the type of account you hold with us. If you don't have a card number, your account will have an associated Internet Access Number (IAN) which is used to register for Citi Online. Whenever you are prompted to enter your card number, use your IAN. If you need assistance registering for Citi Online 
    view our online demo.

  • What is my IAN?

    An IAN or Internet Access Number is issued for accounts without debit card access, such as the Citibank Online Saver. An IAN is required to register for Citi Online and will be sent via SMS once your account is open. For further assistance registering for Citi Online, please view our online demo.

  • What is my account number?

    Your account number is assigned by Citi and is used to identify your account. For credit card customers this is the 16 digit number found on the front of your card. If you are having difficulty locating your account number read the above section 'I forgot my account number'.

  • What if I don't have an account number?

    If you have a Citi credit card your account number is the 16 digit number found on the front of your card. When registering for Citi Online and you are prompted to enter your account number use your card number. If you are having difficulty locating your account number read the above section 'I forgot my account number'. If you need further assistance registering for Citi Online, please view our online demo.

  • How do I get my ATM/Internet PIN?

    Once your account is opened you will receive your Citi Credit/Debit card and Welcome Pack, which will assist you to register for Citi Online. You can select your ATM PIN during this registration. If you choose to skip this step, or would like to change your ATM PIN later, simply logon to citibank.com.au, select 'Services', then 'My Profile' to choose your ATM PIN. For further information view our online demo.

  • What if I am having problems?

    If you are experiencing difficulty registering for Citi Online or need help using the online banking features, please view our online demos here or Email us.

  • Password rules and tips

    Your Password for Citi Online must adhere to the following rules:

    • Must be a least eight characters long with a maximum of 16 characters
    • Must have at least one number and one letter
    • Cannot have three of the same characters in a row, e.g. aaa, 333
    • Cannot have three consecutive characters, e.g. 123, abc
    • Cannot be the same as your User ID
    • Use of special characters is recommended, e.g. $, +, ?
    • Cannot be the same as your previous Passwords.

     

    To choose a high-level security password, it is recommended that you:

    • Do not create a password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
    • Do create a password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
    • Do create a password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
    • Do not use single words that can be found in any dictionary
    • Once created, never share your password or write it down - commit it to memory!

     

  • Trouble accessing Citi Online

    There are several reasons why you may not be able to access Citi Online:

    • You have not created a User ID and Password - more info
    • You have forgotten your User ID - more info
    • You have forgotten your Password - more info

     

    Click here to create your new User ID and Password now.