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Elder Financial Abuse

Learn how to protect yourself and where to seek help

Older Australians are typically more vulnerable to scams, fraud, and other forms of financial abuse. Understand how to protect yourself from abuse of this kind. 

Forms of elder abuse

  • - Abusing power of authority 
  • - Frauds and scams 
  • - Improper use of funds 
  • - Theft 
  • - Failure to provide promised care
  • - Emotional blackmail

Identifying the signs of elder financial abuse

  • You permit someone to access your account and unexplained transactions begin to occur 
  • You are missing bank statements or the information in your bank statements doesn't make sense
  • Someone who does not have the authority over your money accompanies you to the bank to  make a withdrawal 
  • Someone completes financial documents on your behalf and without your knowledge
  • Someone treats you in a way that is threatening or controlling 
  • You have unusual or unknown transactions appear on your account

Tips for avoiding scams and fraud

  • Hang up on suspicious phone calls, even if the caller claims to be from a reputable company. Call back from a trusted number on the company website.
  • No reputable company or government department will ever ask you to provide your credit card information (PIN, expiry date), or online banking credentials  over the phone. 
  • If you receive a suspicious SMS, email, or phone call, do not provide any personal details or  click on any links. You can check for known scams, or you can report one yourself at
  • Do not share your passwords or personal information.
  • Ensure you have up-to-date anti-virus software on your computer. Visit for  more information. 
  • Refrain from sending money or personal information to people from unusual locations. 
  • When online shopping, ensure that you only complete your purchase from secured websites. Secure addresses start with 'https' or have a padlock symbol at the front. 
  • Refrain from swiping your card when buying something. Inserting or tapping your card is typically more secure. 
  • If you are travelling, ensure you tell your bank the dates you are travelling and the dates you will be visiting. 

How we can help

Many of us will experience financial or personal difficulties at some point in our lives and be in need of extra help and care. If you find yourself in a vulnerable position and want to understand the support options available at Citi, contact our Customer Service Team on 13 24 84


Financial Hardship assistance

If you find yourself experiencing financial difficulties causes by an unexpected life change, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process. The sooner you reach out, the sooner we can provide you will support and assistance. 

Support services

1800 ELDERHelp

If you or someone you may be at risk of, or experiencing elder abuse, call the National Elder Abuse helpline. This number will direct you to a state-based service. 

1800 353 374

Operating Hours: Monday - Friday, 9am - 5pm 

Safe & Savvy

Guide for avoiding abuse, scams and fraud for older or vulnerable clients.

Senior Rights Service 

A community legal centre that provides advocacy, legal advice and education for older people. 

1800 424 079

Operating Hours: Monday - Friday, 9am - 4.30pm