Travel & rewards credit cards
Balance transfer credit cards
Low rate credit cards
No annual fee credit card
Citi Ready Credit
Help with loans
Illness or Injury
Understand the support available to you during times of illness or injury
Unfortunately, instances of illness or injury can sometimes have detrimental financial implications. Being financially prepared and understanding the support tools available to you can help minimise the negative financial impacts that can be caused by illness or injury.
Be financially prepared
These following resources can help you stay on top of your finances when living with an injury or illness.
- Learn how to make an effective budget
How we can support you
If you find yourself experiencing financial difficulties caused by an unexpected life change due to injury or illness, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process.
If you want to discuss the support options available, contact our Customer Service Team on 13 24 84.
Support services
Support services
Illness support
Cancer Council
Cancer Council (13 11 20) is a free, confidential, information and support service. If you or someone you love is dealing with a cancer diagnosis, Cancer Council can help and offer a range of services including information, counselling, practical and emotional support.
Operating Hours: Monday - Friday, 9am - 5pm
Dementia Australia
Dementia Australia offers over the phone and online information and support services to those affected by dementia. The Dementia Australia Helpline (1800 100 500) is a free, confidential service.
Operating Hours: Monday - Friday, 9am - 5pm
Carers Advisory Service
Connects carers with support services and provides short-term counselling.
Carer Gateway
Online and phone service that provides information to carers. Gateway also provides home modification services.
Health Direct
Contact to speak with a registered nurse or locate a general practitioner and find information on terminal illness.
National Relay Service
The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impairment.
Voice Relay Telephone : 1300 55 727
SMS Relay Telephone : 0423 677 767
Palliative Care
Improving the quality of life of patients and their families facing the problem associated with life threatening illness.
Monday-Friday 8:30am - 4:30pm
National Disability Services
Australia's peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to website for contact numbers in each state.
nds.org.au/contact for specific State and Territory links
Australian Guardianship and Administrative Council (AGAC)
AGAC represents State and Territory government agencies that have a role in protecting adults in Australia who have a decision-making disability that impairs their capacity to make personal or financial decisions.
Addiction support
Gambling Help Online
A free, confidential service run by the Australian Government. Gambling Help Online is available 24 hours a day, 7 days a week for anyone affected by gambling.
Available 24/7
Counselling Online - Drug and Alcohol Support
Provides free online counselling for individuals affected by alcohol or drugs or anyone concerned with use by a family member or friend.
ReachOut
ReachOut is a mental health service provider providing young people and their parents with information, tools and resources on different mental health issues, including addiction.
Lives Lived Well
Support for people in Queensland and New South Wales impacted by alcohol or drugs or problems with mental health. Takes a holistic, compassionate and harm minimisation approach to help people live their lives well.
Family Drug Support Australia
Provides up to date information on all aspects of alcohol and drug use relative to the families of alcohol and other drug users.
24 hours, 7 days a week
Grief support
Griefline
Griefline is a loss and grief national telephone counselling service, providing free, anonymous support and specialist counselling services to individuals and families.
Operating Hours: Everyday, 6am - 12pm
Australian Centre for Grief
Links customers to counselling services nationwide and is the largest provider of grief and bereavement education in Australia.
Grief line
Counselling services for people experiencing loss and grief.
6am – Midnight , 7 Days a week
Government - Bereavement Assistance
Information on payments available when a partner, child or person someone cares for has died.
servicesaustralia.gov.au/individuals/subjects/death-and-bereavement
Mental health support
Lifeline
Provides Australians experiencing mental distress with access to 24 hour crisis support and suicide prevention services.
Calls to Lifeline made from a mobile are free. Calls made from a landline are charged the cost of a local call.
People speaking languages other than English can ring the Translating and Interpreting Service on 131 450 and ask for Lifeline help.
Persons who have hearing or speech impairment can request Lifeline support via their usual National Relay Service option.
Available 24/7
R U OK?
A not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life's ups and downs.
Beyond Blue
Available 24/7, the telephone support service provides information and advice from a mental health professional.
Available 24/7
Suicide callback service
A nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
Available 24/7
Head to Health
An Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.
headtohealth.gov.au Embrace Multicultural Mental Health
Embrace offers mental health information translated into a range of languages.
embracementalhealth.org.au/community The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT)
FASSTT offers support and rehabilitation services for survivors who have come to Australia from overseas, such as refugees or asylum seekers. There’s an agency in every Australian state and territory – find yours here.
fasstt.org.au/members