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Illness or Injury

Understand the support available to you during times of illness or injury

Unfortunately, instances of illness or injury can sometimes have detrimental financial implications. Being financially prepared and understanding the support tools available to you can help minimise the negative financial impacts that can be caused by illness or injury.

Be financially prepared

These following resources can help you stay on top of your finances when living with an injury or illness. 

How Citi can support you 

If you find yourself experiencing financial difficulties caused by an unexpected life change due to injury or illness, you may want to consider applying for financial hardship assistance. Visit our Financial Hardship page for further information regarding the application process. 

If you want to discuss the support options available at Citi, contact our Customer Service Team on 13 24 84.


Support services

  • Illness support

    Cancer council 

    Cancer Council (13 11 20) is a free, confidential, information and support service. If you or someone who love is dealing with a cancer diagnosis, Cancer Council can help and offer a range of services including information, counselling, practical and emotional support. 

    13 11 20

    Operating Hours: Monday - Friday, 9am - 5pm

    Dementia Australia

    Dementia Australia offers over the phone and online information and support services to those affected by dementia. The Dementia Australia Helpline (1800 100 500) is a free, confidential service. 

    1800 100 500

    Operating Hours: Monday - Friday, 9am - 5pm

  • Addiction support

    Gambling Help Online 

    A free, confidential service run by the Australian Government. Gambling Help Online is available 24 hours a day, 7 days a week for anyone affected by gambling. 

    1800 858 858

    Available 24/7

    Counselling Online - Drug and Alcohol Support

    Provides free online counselling for individuals affected by alcohol or drugs or anyone concerned with use by a family member or friend.


    ReachOut is a mental health service provider providing young people and their parents with information, tools and resources on different mental health issues, including addiction. 

  • Grief support


    Griefline is a loss and grief national telephone counselling service, providing free, anonymous support and specialist counselling services to individuals and families. 

    1300 845 745

    Operating Hours: Everyday, 6am - 12pm

  • Mental health support


    Provides Australians experiencing mental distress with access to 24 hour crisis support and suicide prevention services. 

    Calls to Lifeline made from a mobile are free. Calls made from a landline are charged the cost of a local call.

    People speaking languages other than English can ring the Translating and Interpreting Service on 131 450 and ask for Lifeline help. 

    Persons who have hearing or speech impairment can request Lifeline support via their usual National Relay Service option.

    13 11 14

    Available 24/7


    R U OK?

    A not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life's ups and downs.

    Beyond Blue

    Available 24/7, the telephone support service provides information and advice from a mental health professional.

    1300 224 636

    Available 24/7

    Suicide callback service

    A nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.

    1300 659 467

    Available 24/7

    Head to Health 

    An Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.