Step 1: Click 'Services' menu and select 'My Profile'
Step 2: Click ‘Personal Information‘ and select 'View / update details'
Step 3: Authenticate yourself using a One-Time PIN via Citi Mobile App or SMS
Step 4: Click 'Update Information'
Step 5: Modify your name in 'Personal Information'
Step 6: Click 'Continue'
Step 7: Upload your “Evidence of name change “ - such as marriage certificate, divorce papers, deed poll, change of name certificate issued by the State’s Registry Office of Births, Deaths and Marriages, valid passport or driver’s license.
Step 8: Click 'Confirm'
We will process your request within 5 working days and will get in touch if we need more information.