The Citi Global Transfers service was discontinued in April 2022 and is no longer available to transfer or receive funds between Citi accounts overseas. Instead, transfers to and from Citi accounts overseas can be made through Citi Online using the destination financial institution's SWIFT code. To ﬁnd out about making and receiving funds transfers through SWIFT, please review the below FAQs or visit our guide on transferring funds overseas.
The multi-country Global View of Accounts service was discontinued in April 2022. To view your accounts in other countries, you will need to access the destination country’s Citi Online website where you have an account and use the login details you have set up for that country. If you have forgotten your details, you can reset your login and password via the ‘Forgot User ID or Password’ option on the destination country Citi Online homepage.
New cheque books are no longer issued as of 24 April 2022. This also applies to cheque book renewals. Payments can continue to be made through our digital and telephone support channels; however, if a cheque is still required, bank cheques can be issued on request.
You are still able to deposit cheques through Australia Post, NAB branches and by posting to us at GPO 40, Sydney NSW 2001. Cheques sent by mail must be in the name of the account holder followed by your account number.
For more information refer to the FAQ section at the bottom of the page.