Payments and transfers

SWIFT transactions usually take up to 3-5 business days to process. There may be circumstances where this could take longer, such as if public holidays and weekends occur side-by-side.

To receive an international funds transfer, customers will need to provide their account number and SWIFT/BIC code (NATAAU34) to the payer.

New cheque books will no longer be issued from 24 April 2022. This will also apply to cheque book renewals.

You will continue to be able to deposit cheques through Australia Post, NAB branches and by posting to us at GPO 40, Sydney NSW 2001. Cheques sent by mail must be in the name of the account holder followed by your account number.

As the use of cheques continues to decline in Australia, faster and more convenient and secure ways to make payments have become more readily available in recent years. In line with this evolution we are making gradual changes to our payment offering by ceasing to issue new cheque books. Payments can continue to be made through our digital and telephone support channels; however, if a cheque is still required, bank cheques can be issued on request.

Payments can be made using Citi debit and credit cards or through our online and telephone services. These services include Osko and BPAY. For accounts requiring multiple parties to authorise a transaction requests can be submitted using our document upload capability.

Unless specifically advised otherwise If you have an existing cheque book you will be able to continue to use this cheque book to write cheques after 24 April 2022.

You can still transact on your account. These are legacy products and have access to a variety of ways to make transactions such as through debit cards, Citi Online transfers and written instructions. Removal of the cheque book capability will not impact access to these features.

The multi-country Global View of Accounts service was discontinued in April 2022. To view your accounts in other countries, you will need to access the destination country’s Citi Online website where you have an account, and use the login details you have set up for that country. If you have forgotten your details, you can reset your login and password via the ‘Forgot User ID or Password’ option on the destination country Citi Online homepage.

1. Sign on to Citi Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP
2. Select a 'To Account' from the drop down list (if the To Account isn't an option, you will need to Add a new Payee first).
3. Enter the Bill Payment details including Amount and Date. Click 'Next'.
4. Click the Bill Payment summary and if all details are correct, click 'Make This Payment', a summary screen will display.
5. If you would like to make another Payment, click 'Make Another Payment'.

For transfers to accounts in Australia, you will need:

• The BSB number of the receiving bank.(This is a 6-digit number and indicates the bank and branch number that the funds are being transferred to).
• The account number you are sending the funds to. (Please ensure that the account number for the payee you establish is correct as we will credit the account based solely on the account number and BSB provided).
• For transfers to Citi Australia accounts, you will only require the Citi Australia account number. Please ensure that the account number for the payee you establish is correct, as we will credit the account based solely on the account number provided.

• Sign on to Citi Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP.
• Select 'Manage / Add Payee List' from the left hand menu, then click 'Add Payee' from the available options.
• Select a 'Payee Type' from the drop down menu, then enter a Payee Name.
  Depending on the type of Payee you choose, fill in the following information in the required fields.
• Click 'Next' A summary of the details you have entered will display.
• To confirm they are correct and set up the Payee, click 'Confirm'

Important Information: Australians lose millions of dollars every year to scams and you can be better prepared by checking ASIC's list of companies and individuals that are not licensed by ASIC prior to sending money to them. If the company that you are setting up as a PAYEE is on the list, you should not deal with them.

When a new Payee is added, a unique 6-digit code, the Online Authorisation Code (OAC) will be issued to you to activate the new Payee. Learn more about the Online Authorisation Code.

Any transfer made from your account will appear on your Account Details and Activity enquiry as a debit immediately, with the exception of Credit Card and Ready Credit accounts for which the details will be available within two business days. It is suggested you contact the Payee directly to confirm receipt of funds.

Refer to this page for information on cancelling direct debits or recurring payments.

No, but you may use your Credit Card to pay accounts using the BPAY^® facility. Please note some billers do not accept Credit Card payments.
Always check your bill for the different payment methods available.

To transfer up to the daily limit of A$100,000, log on to Citi Online and:

• 1. Select ‘Payments & Transfers’
• 2. Enter One-Time PIN
• 3. New payee? You’ll first need to add and authorise the recipient using the ‘Add Payee’ option. Select ‘A different payee in another country’ option and enter your payee’s bank account details. You’ll be sent an Online Authorisation Code to immediately activate your payee.
• 4. Existing payee? If your payee is already added, then enter their details in the ‘To Account’ field.
• 5. Follow the prompts to enter the account from which you wish to transfer the funds from, the currency and the amount that you’d like to transfer. Select ‘CONFIRM AND PAY’ to review and submit the transaction.

Funds transfers over the daily limit of A$100,000 will be processed as a Telegraphic Transfer and can be initiated following the above steps.

For SWIFT transfers or payments to overseas accounts, the cut-off time for same day processing is 4.00pm on a business day. Transfers or payments made after that time, or on a non-business day, will be processed on the next business day.
The funds will typically be available in the payee’s account 1 to 7 days after the transfer is processed, depending on the transaction currency. Note that some transfer requests require additional verification, which may impact our ability to process these transfers on the same day.

Inter-bank transfers within Australia are transferred as cleared funds. A clearance period may be applied to all overseas transfers by the receiving bank.

You may have more than one regular bill or payment to make each month. You can schedule all of these payments and transfers in one easy step, using the 'Multiple Payments' option. This can be found under the 'Quick Actions' section on your Payments & Transfers page within Citi Online. Simply select your 'To' and 'From' accounts, the required amounts, dates and confirm. All your payments will be made automatically as scheduled payments.