Payments and transfers

Any transfer made from your account will appear on your Account Details and Activity enquiry as a debit within two business days.

1. Sign on to Citi Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP.
2. Select a 'To Account' from the drop down list (if the To Account isn't an option, you will need to Add a new Payee first).
3. Enter the Bill Payment details including Amount and Date. Click 'Next'.
4. Click the Bill Payment summary and if all details are correct, click 'Make This Payment', a summary screen will display.
5. If you would like to make another Payment, click 'Make Another Payment'.

• Sign on to Citi Online and select 'Payments & Transfers' from the top menu bar options. Enter the required OTP.
• Select 'Manage / Add Payee List' from the left hand menu, then click 'Add/Activate Payees' from the available options.
• Select a 'Payee Type' from the drop down menu and click on 'search'.
• Enter Biller code or merchant details to find the merchant.
• Enter a Payee Name.
• Fill in the required fields.
• Click 'Next'. A summary of the details you have entered will display.
• To confirm they are correct and set up the Payee, click 'Confirm'.
• Select 'Activate Payee' on the confirmation screen.
• Choose the newly added payee on the 'Activate / Manage Payees' screen and click 'Activate Payee'.
• An OAC online authorisation code will be sent to your mobile phone. Enter this number and press confirm.

Important Information: Australians lose millions of dollars every year to scams and you can be better prepared by checking ASIC's list of companies and individuals that are not licensed by ASIC prior to sending money to them. If the company that you are setting up as a Payee is on the list, you should not deal with them.

When a new Payee is added, a unique 6-digit code, the Online Authorisation Code (OAC) will be issued to you to activate the new Payee. Learn more about the Online Authorisation Code.

Any transfer made from your account will appear on your Account Details and Activity enquiry as a debit within two business days. It is suggested you contact the Payee directly to confirm receipt of funds.

Refer to this page for information on cancelling direct debits or recurring payments.

No, but you may use your Credit Card to pay accounts using the BPAY^® facility. Please note some billers do not accept Credit Card payments.
Always check your bill for the different payment methods available.

Inter-bank transfers within Australia are transferred as cleared funds.

You may have more than one regular bill or payment to make to a Payee. To set up recurring payments follow the steps below.

• Sign on to Citi Online.
• Click 'Payments and Transfers' from the top-level navigation.
• Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number.
• Select the 'To' and 'From' account.
• Select 'Make this recurring' and enter frequency, first payment date and duration.
• Click 'Next', you will be presented a confirmation screen.
• Click 'Make this payment' to schedule recurring payment.