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Making BPAY payments

Find out how to pay bills using BPAY

Choose platform

You can make bill payments via BPAY by using the Citi Mobile® App or Citi Online. Follow the steps below.

Log in to the Citi Mobile® App

Step 1. Log in to the Citi Mobile® App

Tap on 'Payments' from the bottom menu

Step 2. Tap on 'Payments' from the bottom menu

Choose 'Cards, Bills and Loans' from the options

Step 3. Choose 'Cards, Bills and Loans' from the options

 Select 'BPAY' from the options

Step 4. Select 'BPAY' from the options

Select 'New BPAY biller'

Step 5. Select 'New BPAY biller'

Search for the right BPAY biller from the list

Step 6. Search for the right BPAY biller from the list

You can search by name or biller code

Step 7. You can search by name or biller code

Add your reference number

Step 8. Add your reference number

Enter the payment amount you want to transfer

Step 9. Enter the payment amount you want to transfer

eview information on confirmation screen and tap 'Pay'

Step 10. Review information on confirmation screen and tap 'Pay'

You will be asked to enter your 4 digit Unlock Code to authorise a first-time payment to a new payee

Step 11. You will be asked to enter your 4 digit Unlock Code to authorise a first-time payment to a new payee

 'Payment submitted' screen will appear. Tap 'Done' to finish

Step 12. 'Payment submitted' screen will appear. Tap 'Done' to finish

Log in to Citi Online

Step 1. Log in to Citi Online

 Choose ‘Payments & Transfers’  from the top navigation

Step 2. Choose 'Payments & Transfers' from the top navigation

Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number

Step 3. Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number

Click 'Make a Payment or Transfer' from the menu on the left

Step 4. Click 'Make a Payment or Transfer' from the menu on the left

Click 'Add a Payee'

Step 5. Click 'Add a Payee'

Select 'Pay a Bill (BPAY)' from the 'Payee type' dropdown menu

Step 6. Select 'Pay a Bill (BPAY)' from the 'Payee type' dropdown menu

Search for BPAY payee using either the 'Biller Code' or 'Merchant' search options

Step 7. Search for BPAY payee using either the 'Biller Code' or 'Merchant' search options

Add the payee details and click 'Next'

Step 8. Add the payee details and click 'Next'

Check the details are correct and click 'Acknowledge'

Step 9. Check the details are correct and click 'Acknowledge'

Click 'Confirm' to set up new payee

Step 10. Click 'Confirm' to set up new payee

Click 'Make a Payment / Transfer' from the menu on the left

Step 11. Click 'Make a Payment / Transfer' from the menu on the left

Select the account you want to make the payment from and the account you want to transfer to

Step 12. Select the account you want to make the payment from and the account you want to transfer to

Enter the payment details and press 'Next'

Step 13. Enter the payment details and press 'Next'

Review the payment details to make sure they’re correct then click the 'Make this payment' button

Step 14. Review the payment details to make sure they’re correct then click the 'Make this payment' button

The 'Payment confirmed' screen will then appear

Step 15. The 'Payment confirmed' screen will then appear

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