Your browser does not support JavaScript! Pls enable JavaScript and try again.

Please be aware of scammers impersonating merchants, banks or other reputable organisations including us, via SMS and phone calls. Never give out your personal details or your One-Time PIN to anyone, even us. Learn more about protecting yourself online >

Making BPAY payments

Find out how to pay bills using BPAY

Choose platform

You can make bill payments via BPAY by using the Citi Mobile® App or Citi Online. Follow the steps below.
Log in to the Citi Mobile® App

Step 1. Log in to the Citi Mobile® App
Tap on 'Payments' from the bottom menu

Step 2. Tap on 'Payments' from the bottom menu
Choose 'Cards, Bills and Loans' from the options

Step 3. Choose 'Cards, Bills and Loans' from the options
Select 'BPAY' from the options

Step 4. Select 'BPAY' from the options
Select 'New BPAY biller'

Step 5. Select 'New BPAY biller'
Search for the right BPAY biller from the list

Step 6. Search for the right BPAY biller from the list
You can search by name or biller code

Step 7. You can search by name or biller code
Add your reference number

Step 8. Add your reference number
Enter the payment amount you want to transfer

Step 9. Enter the payment amount you want to transfer
eview information on confirmation screen and tap 'Pay'

Step 10. Review information on confirmation screen and tap 'Pay'
You will be asked to enter your 4 digit Unlock Code to authorise a first-time payment to a new payee

Step 11. You will be asked to enter your 4 digit Unlock Code to authorise a first-time payment to a new payee
'Payment submitted' screen will appear. Tap 'Done' to finish

Step 12. 'Payment submitted' screen will appear. Tap 'Done' to finish
Log in to Citi Online

Step 1. Log in to Citi Online
Choose ‘Payments & Transfers’ from the top navigation

Step 2. Choose 'Payments & Transfers' from the top navigation
Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number

Step 3. Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number
Click 'Make a Payment or Transfer' from the menu on the left

Step 4. Click 'Make a Payment or Transfer' from the menu on the left
Click 'Add a Payee'

Step 5. Click 'Add a Payee'
Select 'Pay a Bill (BPAY)' from the 'Payee type' dropdown menu

Step 6. Select 'Pay a Bill (BPAY)' from the 'Payee type' dropdown menu
Search for BPAY payee using either the 'Biller Code' or 'Merchant' search options

Step 7. Search for BPAY payee using either the 'Biller Code' or 'Merchant' search options
Add the payee details and click 'Next'

Step 8. Add the payee details and click 'Next'
Check the details are correct and click 'Acknowledge'

Step 9. Check the details are correct and click 'Acknowledge'
Click 'Confirm' to set up new payee

Step 10. Click 'Confirm' to set up new payee
Click 'Make a Payment / Transfer' from the menu on the left

Step 11. Click 'Make a Payment / Transfer' from the menu on the left
Select the account you want to make the payment from and the account you want to transfer to

Step 12. Select the account you want to make the payment from and the account you want to transfer to
Enter the payment details and press 'Next'

Step 13. Enter the payment details and press 'Next'
Review the payment details to make sure they’re correct then click the 'Make this payment' button

Step 14. Review the payment details to make sure they’re correct then click the 'Make this payment' button
The 'Payment confirmed' screen will then appear

Step 15. The 'Payment confirmed' screen will then appear

Help and support

Explore our online help guides and learn more about our products and services.

Visit help and support >

Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

Explore useful forms and links >

Support services

We are here to help you through difficult financial or personal times.

Explore support services >

Contact us

Can't find what you're looking for?  Contact us