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Register Citi Online

Access Citi Online in just a few
quick steps

To register for your Citi Online account, follow the steps below:

  • Visit the Citi Online registration page.
  • Enter the relevant details depending on the type of account you’re applying for.
  • Read and accept the Citi Online Terms and Conditions and Important information.
  • A One-Time authentication PIN (OTP) will be sent to your registered mobile number, which you will need to enter on the screen.
  • Activate your Credit/Debit card. (You can skip this step if you have already activated your card)
  • Create your User ID and Password. Ensure you review the Password rules and tips below. Your unique User ID and password are used each time you sign on to Citi Online and/or the Citi Mobile® App.
  • Set a PIN for your Credit/Debit card. (You can skip this step if you have already set your PIN)

icon of notepad and penRegistration details you need for different account types

Credit card account

  • Credit card number (16 digits)
  • CVV number
  • Date of birth

Transaction account

  • Debit card number (16 digits)
  • CVV number
  • Date of birth

Savings account

  • Internet Access Number (16 digits)
  • Online Saver Account number/Mortgage Account number

Register now

icon of a computer mouseTrouble registering?

Make sure to check the following:

1. You are entering the correct details

  • If you’re registering with your card, check your card number, expiry and CVV.
  • If you’re registering with an account that doesn’t come with a card, check your Internet Access Number (IAN) or your Online Saver Account number/Mortgage Account number is correct.

(Your IAN can be found in your welcome letter or email we have sent you after your application was approved).

2. Your User ID has at least one letter and one number and is between 8-16 characters long

3. Your Password follows security rules

  • Must be at least 8 characters long with a maximum of 16 characters
  • Must have at least one number and one letter
  • Cannot have three of the same characters
  • Cannot have three of the same characters in a row, e.g. aaa, 333
  • Cannot have three consecutive characters, e.g. 123, abc
  • Cannot be the same as your User ID
  • Use of special characters is recommended, e.g. $, +, ?’
  • Cannot be the same as your previous Passwords.

To choose a high-level security Password, it is recommended that you:

  • Do not create a Password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
  • Do create a Password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the Password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
  • Do create a Password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
  • Do not use single words that can be found in any dictionary
  • Cannot have three consecutive characters, e.g. 123, abc
  • Once created, never share your password or write it down - commit it to memory!

icon of a computer screenTrouble logging in?

If you’re unable to log in, it could be because of these reasons:

  • You may have locked yourself out. If you tried to log in more than 3 times, using an incorrect password, your account will be locked for security. You will need to reset your User ID and/or Password. For instructions on resetting your user ID and password view our help guide.
  • Make sure your account is active. If you’re unsure, you can call us on 13 24 84 (+61 2 8225 0615 if calling from overseas)
  • Browser related issues – if you still can’t log in please visit our troubleshooting guide.

Troubleshooting guide

Frequently asked questions


Troubleshooting guide

See how to resolve technical and browser issues when logging in to Citi Online.

Learn more >

Citi Mobile® App

Find out about the benefits of using the Citi Mobile® App.

Learn more >

How to use your account

Learn how to make the most of your account.

Learn more >

Help and support

Explore our online help guides and learn more about our products and services.

Visit help and support >

Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

Explore useful forms and links >

Support services

We are here to help you through difficult financial or personal times.

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Contact us

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