Access Citi Online in just a few
quick steps
To register for your Citi Online account, follow the steps below:
- Visit the Citi Online registration page.
- Enter the relevant details depending on the type of account you’re applying for.
- Read and accept the Citi Online Terms and Conditions and Important information.
- A One-Time authentication PIN (OTP) will be sent to your registered mobile number, which you will need to enter on the screen.
- Activate your Credit/Debit card. (You can skip this step if you have already activated your card)
- Create your User ID and Password. Ensure you review the Password rules and tips below. Your unique User ID and password are used each time you sign on to Citi Online and/or the Citi Mobile® App.
- Set a PIN for your Credit/Debit card. (You can skip this step if you have already set your PIN)
Registration details you need for different account types
Trouble registering?
Make sure to check the following:
1. You are entering the correct details
- If you’re registering with your card, check your card number, expiry and CVV.
- If you’re registering with an account that doesn’t come with a card, check your Internet Access Number (IAN) or your Online Saver Account number/Mortgage Account number is correct.
(Your IAN can be found in your welcome letter or email we have sent you after your application was approved).
2. Your User ID has at least one letter and one number and is between 8-16 characters long
3. Your Password follows security rules
- Must be at least 8 characters long with a maximum of 16 characters
- Must have at least one number and one letter
- Cannot have three of the same characters
- Cannot have three of the same characters in a row, e.g. aaa, 333
- Cannot have three consecutive characters, e.g. 123, abc
- Cannot be the same as your User ID
- Use of special characters is recommended, e.g. $, +, ?’
- Cannot be the same as your previous Passwords.
To choose a high-level security Password, it is recommended that you:
- Do not create a Password that can be easily identifiable with you, e.g. that contains your name, date of birth, email address etc
- Do create a Password that only you can easily remember but that will be meaningless to anyone else. Choose a phrase or a combination of words, that makes the Password easier to remember, eg: cmp/w@le30ds = change my password at least every 30 days
- Do create a Password longer than the minimum required, e.g. use 12 characters in lieu of the minimum 8
- Do not use single words that can be found in any dictionary
- Cannot have three consecutive characters, e.g. 123, abc
- Once created, never share your password or write it down - commit it to memory!
Trouble logging in?
If you’re unable to log in, it could be because of these reasons:
- You may have locked yourself out. If you tried to log in more than 3 times, using an incorrect password, your account will be locked for security. You will need to reset your User ID and/or Password. For instructions on resetting your user ID and password view our help guide.
- Make sure your account is active. If you’re unsure, you can call us on 13 24 84 (+61 2 8225 0615 if calling from overseas)
- Browser related issues – if you still can’t log in please visit our troubleshooting guide.
Frequently asked questions
Frequently asked questions
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What is my card number?
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What if I don't have a card number?
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What is my IAN?
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What is my account number?
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What if I don't have an account number?
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How do I get my ATM/Internet PIN?
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What if I am having problems?
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How do I get my ATM/Internet PIN?
Related
Help and support
Explore our online help guides and learn more about our products and services.
Useful forms and links
See additional resources for our products and services that will help you set up and use your account.
Support services
We are here to help you through difficult financial or personal times.
