Citi PayAll Frequently Asked Questions
Citi PayAll Closure FAQs
Citi PayAll Closure FAQs
Why are you removing Citi PayAll?
Will I still receive my reward Points?
My next scheduled payment has a due date of 19 January 2025, will it be paid?
My next scheduled payment has a due date of 20 January 2025, will it be paid?
How do I access or see any previous PayAll payments I’ve made on my account?
How can I see or manage my Citi PayAll scheduled payments after 20 January 2025?
How will I continue to make payments to my beneficiaries?
When is the last day I can set up a new Citi PayAll payment?
How can I cancel my PayAll scheduled payment(s)?
Who can I contact if I have further questions?
General
General
What is Citi PayAll?
Am I eligible to pay with Citi PayAll?
Who can I pay using Citi PayAll?
What cards can I use for this service?
Do I earn rewards on my transactions?
Can I schedule a payment?
How long do payments take to reach my beneficiary?
Is there a fee for using Citi PayAll?
Will my Citi PayAll payment(s) continue if I lose my card or report fraud on my card?
Is there a cap to the amount I can transact via Citi PayAll?
Is there a deadline for me to set up Citi PayAll?
How do I know if my set up or payment is successful?
My payment got rejected. What do I do now?
If a payment is rejected, am I still charged?
What happens if I input incorrect details and set the payment up to the wrong recipient? Can I raise a dispute on my Citi PayAll payment transactions?
Can I amend or cancel my transaction after I have confirmed it?
How will my Citi PayAll payments be reflected on my credit card statement?
What is the earn rate for Citi PayAll transactions?
Can I use Citi PayAll to pay my mortgage or other debts/loan repayments?
Are there any recipients who I cannot transfer money to using Citi PayAll?
Can I earn Qantas points using Citi PayAll?
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Important Information
1. Citi PayAll offers are subject to eligibility and only available if your account is and remains in good standing (for example – your account is not in default, suspended or closed). Set up Citi PayAll payment instructions using the Citi Mobile® App or in any other way we tell you that you can make a Citi PayAll payment. This is an amount you authorise us to pay once or on a regular basis from your account to another bank account held with an Australian financial institution (other than through BPAY®). This must be not less than 7 days from the date the Citi PayAll payment is set up, and if there is more than one payment to be made, the number and frequency of the payments and period over which they are to be made, you must ensure these details are correct. All Citi PayAll payments and Citi PayAll Fees we charge to your account will be added to the retail purchase balance and the Retail APR will apply to them. Citi PayAll payments are charged at the retail purchase rate applicable to your account and are only available on Citi PayAll payments outlined in the Credit Card Terms and Conditions and Other Important Information. The Citi PayAll fee is currently 0.95% and is part of your Terms and Conditions including your Financial Table. This fee is set at the point of scheduling your Citi PayAll payment, applies for the duration the Citi PayAll payments are scheduled and is charged to your account each time a Citi PayAll payment is made. Please note the promotional offer of the 0% PayAll fee ended on 31 October 2023. For more information please refer to Citi PayAll fees by visiting Citi Credit Card Fees and Charges (citibank.com.au). Please note, there are limits on the Citi PayAll payments you can make in a period. Details of these limits can be found at citibank.com.au/payall-limits. These limits may change from time to time. For the full terms and conditions of Citi PayAll, please refer to the Credit Card Terms and Conditions and Other Important Information.
2. The Citi PayAll fee is currently 0.95% and is part of your Terms and Conditions including your Financial Table. This fee is set at the point of scheduling your Citi PayAll payment, applies for the duration the Citi PayAll payments are scheduled and is charged to your account each time a Citi PayAll payment is made. Please note the promotional offer of the 0% PayAll fee ended on 31 October 2023. For more information please refer to Citi PayAll fees by visiting Citi Credit Card Fees and Charges (citibank.com.au).
3. This is subject to the payee having a registered BSB and account number with an Australian financial institution.