Citi PayAll Frequently Asked Questions

We are continuously reviewing features on our credit card products and have made the decision to remove Citi PayAll from our suite of features.

Yes, any Citi PayAll payments made prior to or on 19 January 2025 using a Citi rewards earning card will earn reward Points as outlined in the Credit Card Terms and Conditions and Other Important Information, Citi Rewards and Citi Qantas Rewards Program Terms and Conditions - Citi Premier Credit Card and Citi Prestige Credit Card and Citi Rewards and Citi Qantas Rewards Program Terms and Conditions - Citi Rewards Credit Card, Citibank Gold Credit Card and Citibank Rewards Credit Card – Classic.

Yes, if your Citi PayAll payment is scheduled to reach the beneficiary before or on 19 January 2025, we will debit your account up to 3 business days before the payment due date to ensure that the payment has been processed in time. For more information on how Citi PayAll payments are processed, please refer to the Citi PayAll section in the Credit Card Terms and Conditions and Other Important Information.

No, any Citi PayAll payments scheduled with a due date on or after 20 January 2025 will be cancelled and therefore, will not be paid. The last Citi PayAll scheduled payment will be processed on 19 January 2025.

You will be able to view previous Citi PayAll payments via your account statement.

You will not be able to see or access your Citi PayAll scheduled payments using the Citi Mobile^® App from 20 January 2025. We suggest you review and cancel all Citi PayAll scheduled payments prior to this date. Any previously completed Citi PayAll payments will still be available to review on your account statement for the relevant statement period.

We don’t have another payment service like Citi PayAll to offer. We suggest you consider using alternative payment options such as BPAY or setting up a Direct Debit. For more information of alternative payment options, please visit citibank.com.au/help-and-support/payments-and-transfers.

The last day that you can set up a new Citi PayAll payment is 9 January 2025. You will need to ensure that the Citi PayAll payment due date is on or before 19 January 2025. Any Citi PayAll payments with a payment due date on or after 20 January 2025 will not be processed.

Please note that for any Citi PayAll payments, a fee of 0.95% will apply.

This may be done by:

• Citi Mobile^® App:

  Citi PayAll > Manage Citi PayAll > Click on your active PayAll enrolment and select “Cancel Payment”; or

• Call us on 13 24 84 or +61 28225 0615 if calling from overseas

If you have further questions, please contact us at citibank.com.au/contactus.

You can pay your rent, education expenses, taxes, property management fees (for example, water, gas or electricity bills, strata payments or land tax) and other bills using your Citi credit card with the Citi PayAll feature for a small fee. Pay for goods and services by transferring funds directly from your account to a BSB and bank account of the payee held with an Australian financial institution.

You will be able to earn Citi reward Points or Qantas Points (depending on which rewards program you are enrolled in) on payments made via Citi PayAll.

To start using Citi PayAll, please click on “Payments” via Citi Mobile^® App or click on the link in the email or SMS sent to you.

You are eligible for Citi PayAll granted your card is not blocked or suspended for any reason. Citi PayAll offers are subject to eligibility and only available if your account is and remains in good standing (for example – your account is not in default, suspended or closed).

Citi PayAll allows you to pay your rent, education expenses, taxes, property management fees (for example, water, gas or electricity bills, strata payments or land tax) and other bills using your Citi credit card. Your recipient must have a bank account held with an Australian financial institution and will receive the funds via a bank fund transfer. Your recipients do not have to be a Citibank customer.

Australians lose millions of dollars every year to scams and you can be better prepared by checking ASIC’s list, of companies and individuals prior to sending any money to them. If the company that you are setting up as a PAYEE is on this ASIC list, do not deal with them.

This product should not be extended to repaying other debt held, for business purposes, for the purpose of gambling, or in connection with unlawful activities, to invest in shares or other financial products or for cryptocurrency related transactions.

• Citi Rewards card
• Citi Clear card
• Citi Premier card
• Citi Premier Qantas card
• Citi Simplicity^® card
• Citi Prestige card
• Citi Prestige Qantas card

If you don’t have any of these cards, click here to apply. Please note, Terms and Conditions apply as per the Terms and Conditions of the rewards program of which you are enrolled.

Yes, depending on your card you will be able to earn reward points for each payment either Citi reward Points or Qantas Points. Please note, Terms and Conditions apply as per the Terms and Conditions of the rewards program of which you are enrolled.

Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 7 business days away. For rent, education expenses and property management fees and miscellaneous, you also have the option to make this a weekly, fortnightly or monthly regular payments for the next 24 months.

The Citi PayAll fee is currently 0.95% as outlined in the Financial Table and is set at the point of scheduling your Citi PayAll payment.*

*The Citi PayAll fee is currently 0.95% and is part of your Terms and Conditions including your Financial Table. This fee is set at the point of scheduling your Citi PayAll payment, applies for the duration the Citi PayAll payments are scheduled and is charged to your account each time a Citi PayAll payment is made. Please note the promotional offer of the 0% PayAll fee ended on 31 October 2023. For more information please refer to Citi PayAll fees by visiting Citi Credit Card Fees and Charges (citibank.com.au).

We cannot guarantee the time at which a payment will be credited by the recipient’s bank. We will not be liable for any late charges or fees you may incur. We are not responsible for any disputes between you and the intended recipient of a Citi PayAll payment. You cannot claim a chargeback in respect of a Citi PayAll payment.

The Citi PayAll fee is currently 0.95% as outlined in the Financial Table and is set at the point of scheduling your Citi PayAll payment.*

*The Citi PayAll fee is currently 0.95% and is part of your Terms and Conditions including your Financial Table. This fee is set at the point of scheduling your Citi PayAll payment, applies for the duration the Citi PayAll payments are scheduled and is charged to your account each time a Citi PayAll payment is made. Please note the promotional offer of the 0% PayAll fee ended on 31 October 2023. For more information please refer to Citi PayAll fees by visiting Citi Credit Card Fees and Charges (citibank.com.au).

Where regular Citi PayAll payments have been scheduled and a card relating to the account is renewed, substituted or replaced with another card, we can charge these payments to the renewed, substituted or replaced card. However, we cannot guarantee that these payments will always be charged to any renewed, substituted or replaced card.

Yes, to see the Citi PayAll Transaction Limits that apply to each cardholder please refer to citibank.com.au/payall-limits.

You can set up a Citi PayAll at any time using your Citi Mobile^® App. However, if you choose to enrol via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS invitation.

You will receive an email and SMS notification alert when the payment is set up and again when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a regular payment, you will also receive a notification alert every time the transaction is charged to your card.

We will also notify you if your payment is unsuccessful. In this event, please make alternative arrangements to ensure your recipient gets paid on time.

You will receive an email and SMS notification when your payment is unsuccessful. If this happens, you will not be able to proceed with Citi PayAll and will need to make alternative arrangements to ensure your recipient gets paid on time.

If your payment is rejected, the transaction amount and the PayAll Fee will be refunded to your card.

You should also check your statements carefully and promptly report to us as soon as you become aware of any Citi PayAll payments that you suspect are errors or did not authorise.

We do not accept any liability for transfers made in accordance with your instructions, including where you have transferred money as the result of a scam.

You must notify us immediately if you become aware that you did not authorise a Citi PayAll payment that has been made from your account.

Please note that you cannot claim a chargeback in respect of any Citi PayAll transaction. In the event that you input incorrect account details and a payment is made to that recipient, we will investigate the matter in line with our mistaken payments process outlined in the Terms and Conditions applicable to your product.

You cannot amend your transactions once it has been set up.

However, should you wish to cancel the transaction, please log into your Citi Mobile^® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. You can also call us on 13 24 84 to cancel. If you do not give us at least 3 business days' notice we may not be able to process that request in time and the payment may still be made. If a payment is made you will need to contact the recipient to negotiate any refund.

Your payment will appear as "PAYALL" on your credit card statement, along with the payment category and your recipient’s name e.g "PAYALL RENT – ERICA LIM".

This product should not be extended to repaying other debt held, for business purposes, for the purpose of gambling, or in connection with unlawful activities, to invest in shares or other financial products or for cryptocurrency related transactions.

Please refer to ASIC’s list of companies and individuals prior to sending any money to them. If the company that you are setting up as a PAYEE is on this ASIC list, do not deal with them.

Please note: This product should not be extended to repaying other debt held, for business purposes, for the purpose of gambling, or in connection with unlawful activities, to invest in shares or other financial products or for cryptocurrency related transactions.

You will earn the points of the rewards program you are enrolled in. Please refer to the rewards Terms and Conditions of the product you are enrolled for more information.