We're pleased to advise that on 1 June 2022, National Australia Bank Limited (NAB) acquired the consumer banking business from Citigroup Pty Ltd (Citi) and appointed Citi to provide transitional services. "Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.
Make sure you’ve considered these 5 things before you leave.
1. If you don’t have a Citi Global Currency Account already, apply for one.
It’s the perfect travel companion; pay like a local by switching currencies on the go via the Citi Mobile® App. We won’t charge you to withdraw in local currency from overseas ATMs, or charge transfer fees to send or receive money (the receiving bank may charge a fee).
2. Download the Citi Mobile® App to easily access and manage your account on the go.
If your card is lost or stolen, you can report it in the app — there will be an immediate block on your card to prevent unauthorized activity. Please note this will deactivate your Card permanently – your account will remain open. Just call us on +61 2 8225 0615 when you're ready to order a replacement to your current registered address.
Prefer to have foreign cash on hand? If you have a Citi Global Currency Account, turn on Smart Wallet to add foreign currency accounts instantly in the app so you can have local money ready to go for easy withdrawal at your destination. Plus, once turned on, there’s no need to manually link your debit card between currency accounts - Smart Wallet will automatically detect the currency you’re transacting in and pull from the matching currency account if available. Moving money between your currency accounts is easy and immediate, and there are no fees to do so.
3. If you need to reach us in an emergency while abroad, call us on +61 2 8225 0615.
4. Make sure your card isn’t about to expire.
We usually issue your replacement card the month before your card’s expiration - if you need to order an early replacement, you can do so by calling us on +61 2 8225 0615.
5. Take advantage of Mastercard Travel Rewards.
Citi Mastercard account holders can take advantage of Mastercard Travel Rewards and enjoy automatic cashback from participating restaurants, hotels and brands around the world. There is no need to enroll - with the Citi Global Currency Account you automatically have access.
Using your account
Sending money overseas
Need to send money overseas? Our global network allows you to send money worldwide at excellent exchange rates.