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Help with loansHow to change your card PIN
How to update your card PIN via Citi Mobile® App or Citi Online
Your card PIN, sometimes referred to as ATM PIN, is the number that you may be asked to enter when you buy something in store with your card. We recommend you change your PIN regularly to help keep your account safe. You may also want to change your card PIN when you're activating a new card, if you're worried about security of your PIN or if you've forgotten your PIN.
Citi Mobile® App
Make sure you have the latest version of the app installed before following these steps.
- Log in to the Citi Mobile® App
- Tap the 'Profile and Settings' icon on the top left of your app home screen
- Select 'Card PIN' under 'Cards'
- Select the card, tap 'Change card PIN' and follow the prompts
You can also change your card PIN by selecting the card from the home screen and tapping 'Manage' at the top right.
Citi Online
- Sign on to your Citi Online account
- Under 'Services' on the top menu, select 'My Profile'
- Choose 'My Profile' from the left-hand menu
- Click 'Change ATM PIN'
- Enter the One-Time PIN when prompted. The One-Time PIN will be sent to your registered mobile number, or you can generate it via the Citi Mobile® App if you have set up the Citi Mobile® Token.
- Enter your new ATM PIN and re-enter to confirm
- Click the 'Change PIN' button
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