Travel & rewards credit cards
Balance transfer credit cards
Low rate credit cards
No annual fee credit card
Citi Ready Credit
Personal Loan Plus
Help with loansUseful forms and links
Explore useful forms, links and terms and conditions related to your accounts.
Policies and guides
NAB is the credit provider and issuer of Citi branded credit products since 1 June 2022. You can find NAB and Citi policies that may apply to your account below.
Privacy Policy
Citigroup Pty Limited Privacy Policy
National Australia Bank Pty Limited Privacy Policy
Credit Reporting Policy
Citigroup Pty Limited Credit Reporting Policy
National Australia Bank Pty Limited Credit Reporting Policy
Financial Services Guide
Citigroup Pty Limited Financial Services Guide
National Australia Bank Pty Limited Financial Services Guide
Credit Guide
Citigroup Pty Limited Credit Guide
Credit Guide for Citi branded NAB issued products
Citi Deed Poll
Citigroup Pty Limited Deed Poll
Our complaints process
We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations. Although National Australia Bank Limited ("NAB") is now the issuer and credit provider of your Citi-branded products, you can still contact us to make a complaint in the same way you did before NAB acquired Citigroup's consumer banking business in Australia.
Find out more about our complaints process.
Easy English guides
We’ve worked with accessible information specialists to provide key information in Easy English.
It is important to make sure that all our customers can understand the support and services we provide.
You can now access Easy English links to the following documents:
Useful forms and links
Terms and conditions
Credit cards
Lending accounts
General
