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The move to NAB

Term Deposits

 

About the changes

NAB has been the provider of your products since 1 June 2022. As the next phase of our journey, we will move your Citibank Term Deposit to a NAB branded Term Deposit. This is expected to occur on 24 February 2024, and we’ll give you notice before we move your Term Deposit balance to your NAB branded account. Your Term Deposit will continue to operate as it currently does up until this point. If you hold other Citi branded accounts, including a transaction, savings and/or offset account, home loan, investment, credit card or personal loan, you will receive separate communications about changes ahead of time.

For credit card and personal lending accounts you can continue to use your account as normal. If there are changes to these accounts, we will let you know ahead of time.

If you have questions about these changes, please explore our FAQs below.

What happens next

We're starting the next phase of moving Citi branded accounts to NAB branded accounts. Your Citibank Term Deposit will be changing to a NAB Term Deposit on 24 February 2024, when the balance (including accrued interest not yet paid) of your Citibank Term Deposit will be transferred to a NAB Term Deposit for the remainder of the term, with no changes to the interest rate, term, or frequency at which interest is paid.

 

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  • 1. Notice of change

    We'll explain what is changing and provide full terms and conditions and fees guide.

  • 2. NAB Internet Banking login information

    You’ll receive your NAB Internet Banking login information ahead of time. Where we match you to an existing NAB Internet Banking profile, you can continue to use your existing NAB login details.

  • 3. Account transfer to NAB reminder

    We’ll send you a reminder about your upcoming account transfer.

  • 4. Confirmation of transfer and NAB branded account information

    Your account will be migrated, and you’ll receive confirmation of this happening. You’ll also receive your NAB branded account details.

Changes after your account has moved

There will be some changes to the way you access and manage your account. Specifically:

Some account details will change icon


Some account details will change

• The name of your account will change to the NAB branded account you’re moving to.

• Your BSB and account number will be different.

 

Changes to your direct debits and regular payments icon


Changes to how you can access and manage your account

You will have the option to access your accounts via NAB Internet Banking or the NAB app and speak directly with NAB customer service teams when you need support. You’ll also have access to a wide network of NAB branches.

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What you need to do

As soon as possible

  • Make sure your contact details and communication preferences (consent to contact) are up to date so we can contact you. You can update these details via the Citi Mobile App or Citi Online. Visit our help guide for instructions.
  • Read the 'Summary of Changes and Variation Notice' document that we have sent to you.
  • If you already bank online with NAB, please check your contact details and consent preferences are up to date. You can do this in NAB Internet Banking or the NAB app. Ensuring your details are up to date will help us to match your Citi and NAB profile.

We’ll let you know when you can

  • Register for NAB's online banking – you will receive your login information, along with guides to help you set up NAB Internet Banking and the NAB app in March 2024.

In the meantime, you can continue to use your account as you normally do.

Frequently Asked Questions

Communications and contact

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App, Online Banking and Data Sharing

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Changes

Cheques

Fees

Financial Claim Scheme

Hardship

Instalments

Insurance

International Payments

Privacy

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My account changes

Changes to deposit products (FX offsale)

Payments

Terms and Conditions

Have questions?

If you still have questions, you can call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

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