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The move to NAB

Term Deposits


About the changes

NAB has been the provider of your products since 1 June 2022. On 24 February 2024, Citi branded Term Deposit accounts were closed and moved to a NAB Term Deposit. 

For credit card and personal lending accounts you can continue to use your account as normal. If there are changes to these accounts, we will let you know ahead of time.

If you have questions about these changes, please explore our FAQs below.

Now that your account has moved

There are some changes to the way you access and manage your account. Specifically:

Changes to how you can access and manage your account icon

Changes to how you can access and manage your account

You will have the option to access your accounts via NAB Internet Banking or the NAB app and speak directly with NAB customer service teams when you need support. You’ll also have access to a wide network of NAB branches.

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What you need to do

Now that you have your NAB branded account information, you may:

  • Register for NAB's Internet Banking – with the information sent to the email address listed on your profile.
  • Read the 'Summary of Changes and Variation Notice' document that we have sent to you.

Frequently Asked Questions

Communications and contact


App, Online Banking and Data Sharing





Financial Claim Scheme




International Payments



My account changes

Changes to deposit products (FX offsale)


Terms and Conditions

Have questions?

If you have questions about the move, or your NAB branded account, you can contact our dedicated support team on 1300 135 777 or +61 3 9322 6489 if calling from overseas.

If you have questions about your credit card or personal lending account, you can continue to call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

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Explore changes to other products