Statements and Notices

Your eStatement Password gives you access to the secure PDF you'll receive as an attachment to your eStatement email. You will need to enter your default Password to access this PDF. For security purposes please make sure you update your eStatement Password by signing on to Citi Online.

Your default Password is your date of birth in the following format DDMmmYYYY (i.e. 10Jan1990).

Your eStatement Password can be updated via Citi Online.

• Sign on to Citi Online.
• Click on 'Services’ from the top menu.
• Select 'My Profile’.
• Select 'Statements and Notices' from the left-hand menu.
• Click 'Register / Manage your eStatement and eNotice' from the available options.
• Click 'Edit' and enter your new eStatement password. Click 'Next’.
• Confirm the update and click 'Confirm'.

It will take a maximum of 2 days for your password to update.

You can update your email address via Citi Online or the Citi Mobile^® App.

Citi Online

• Sign on to Citi Online.
• Click on 'Services’ from the top menu.
• Select 'My Profile’.
• Select 'Personal Information' from the left-hand menu.
• Select 'View / update details’.
• Click 'Update Information' and update your email address.
• Click 'Continue'.
• Click 'Confirm' to confirm your changes.

Citi Mobile^® App

• Log in to the Citi Mobile^® App.
• Tap the 'Profile and Settings' icon on the top left of your app home screen.
• Tap 'Personal information' under 'Account settings'.
• Tap 'Edit' on the top right.
• Make the necessary changes.
• Tap 'Update'.

You will need to download Adobe Reader free at get.adobe.com/reader/

Yes, you can still access up to 7 years’ worth of statements via Citi Online or the Citi Mobile^® App.

Please note: If you're a transactions, home loan, term deposit or investment account holder whose Citi-branded account has moved to NAB, you can access your last and previous statements via NAB Internet Banking.

If we are unable to deliver your eStatement to the email address we have registered then we'll send you an SMS notifying you that your eStatement bounced.

You can access and download your eStatements via Citi Online or the Citi Mobile^® App. If you want your eStatement resent to your email address, call us on 13 24 84.

All of our existing customers are eligible to register for eStatements.

View, save or print your statements quickly and easily anytime, anywhere via Citi Online or the Citi Mobile^® App.

eStatements are automatically activated for all your accounts at the same time, so it is not possible to have different options for various accounts.

Your first eStatements will be available in your next statement cycle.

eStatements are delivered to your inbox or downloaded via Citi Online or Citi Mobile^® App in Portable Document Format (PDF).