Online Banking Statements and Notices

Statements and Notices

Register for eStatements in a few easy steps through Citibank Online. Your statements are stored securely online and available at anytime for quick reference.

Receive your eStatement in your inbox, free, each month

Delivered as a secured PDF attachment-for added security

Access up to 7 years worth of statements online or through your Citi Mobile® App

Your statements are stored securely on Citibank online

Download your statement in PDF format.

How do I register for eStatements?
Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)

Select 'Statements' from the left hand menu, then click 'Register/Edit eStatement' from the available options

Create an eStatement Password (this password will be used each time your open your eStatement) and agree to the Terms and Conditions. Click 'Next'. Note: you must have an email address registered

Confirm your enrollment or update and click 'Confirm'.

*Note: Your first eStatements will be available in your next statement cycle.
What is my eStatement Password?

Your eStatement Password gives you access to the secure PDF you'll receive as an attachment to your eStatement email. You will need to enter your default Password to access this PDF. For security purposes please make sure you update your eStatement Password by signing on to Citibank Online.
What is my default eStatement Password?

Your default Password is your date of birth in the following format DDMmmYYYY (i.e. 10Jan1990).
How do I change my eStatement Password?
Your eStatement Password can be updated through Citibank Online.

Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)

Select 'Statements' from the left hand menu, then click 'Register / Edit eStatement' from the available options

Click 'Edit' and enter your new eStatement password. Click 'Next'

Confirm the update and click 'Confirm'.
How long does it take for my eStatement Password to update?

It will take a maximum of 2 days for your password to update.
How do I update my email address so I receive eStatements?
Sign on to Citibank Online and select 'My Profile' from the 'Services' menu (located in the top menu bar)

Select 'Personal Information' from the left hand menu, then select 'View / update details' from the available options

Click 'Edit' then update your email address. Click 'Update'

Then click 'Confirm' to confirm your changes.
What if I can't view my eStatement?

You will need to download Adobe Reader free at get.adobe.com/reader/
Can I still access my statements online?

Yes, you can still access up to 7 years worth of statements through Citibank Online.
What if I don't receive my eStatement?

If we are unable to deliver your eStatement to the email address we have registered then we'll send you an SMS notifying you that your eStatement bounced.
How can I get my eStatement resent?

You can access and download your eStatements through Citibank Online. If you want your eStatement resent to your email address call us on 13 24 84 13 24 84.
Who can register for eStatements?

All existing Citibank Australia customers are eligible to register for eStatements.
Will my eStatements be secure?

Yes, your eStatements will be available either as a secure, password protected PDF email attachment (delivered to your inbox), or once you have logged into Citibank Online which offers the highest level of online banking protection.
Can I activate eStatements for only one Citibank account, and paper statements for my other Citibank accounts?

eStatements are automatically activated for all your accounts at the same time, so it is not possible to have different options for various accounts.
How soon can I expect to receive my eStatements?

Your first eStatements will be available in your next statement cycle.
What is the file format of the eStatements?

eStatements are delivered to your inbox or downloaded from Citibank Online in Portable Document Format (PDF). Adobe Acrobat Reader is required to view eStatements on your computer.
Can I view my statements online?

Yes you can view your statements online as well as save or print them. Sign on to Citibank Online and select 'View Statements' from the 'Quick Tasks' options on the right side of the screen, and select the statement and date period you would like to view.