Sending money overseas with Citi

Through Citibank Online

1. Click the Payments & Transfers tab
2. Enter your One-Time PIN
3. Follow the prompts

Want to add a payee?

1. Click the Payments & Transfers tab
2. Enter your One-Time PIN
3. Click Add a Payee
4. Follow the prompts

Through the Citi Mobile^® App

1. Tap the Payments tab
2. Tap Transfers & Payments
3. Enter your PIN
4. Follow the prompts

Want to add a payee?

1. Tap the Payments tab
2. Tap Manage Payments & Payees
3. Tap Add/Manage Payees
4. Enter your PIN
5. Tap Add Payee
6. Tap Overseas Payees
7. Follow the prompts

Options for sending money overseas

	Citibank Online Transfers	Citibank Global Transfers
Where can I transfer to?	To any domestic or international account using the SWIFT network	To any Citibank account in 18 participating countries: Bahrain, China, Hong Kong, India¹, Indonesia, Jersey, Korea, Malaysia, Mexico, Philippines, Poland, Singapore, Taiwan, Thailand, Vietnam, UAE, United Kingdom and United States.
When will funds be transferred?	Within 72 hours	Instant
Is there a fee?	No - Citi won’t charge any fees, but the recipient’s bank may	No
Is there a daily online transfer limit?	Yes - AUD$100,000 (or foreign currency equivalent) Note: You may have a different online transfer limit if you request or have previously requested to change it. Limits do not apply when you are transferring between your own Citibank accounts.
¹Citi India can only accept incoming CGT transactions into NRE (Non-Resident External) and NRO (Non-Resident Ordinary) rupee checking accounts.

Transferring money to international accounts

Can I transfer money to an international bank account?

Yes, you can transfer money to an international bank account.

If you are transferring to a Citibank Account overseas:

Select "Payments & Transfers" and then select your Overseas Citibank Account payee. Please ensure that the account details of the international account you want to transfer to is on your payee list and has been activated with an Online Authorisation Code (OAC).
How long will it take for money to reach an international account?

For transfers to an international account the payee should recevie the funds within two business days.
What's the maximum amount I can transfer to an international account?

Transfers to other accounts are normally subject to a limit of AU$10,000 per day. This may vary for Citi Priority and Citigold customers and those who have requested a different limit. Click here to find out more. Please note that you cannot transfer funds from your credit card account.
Can I cancel or trace a transfer to an international account after it has been submitted?

Once a funds transfer instruction has been processed we are unable to cancel the payment. We can send a 'recall' request for the return of the funds from the beneficiary bank however the decision to return these funds lies with the beneficiary bank. A recall request can take up to 30 days to receive a response/decision from the beneficiary bank.

A 'trace' can be initiated to the beneficiary bank seeking confirmation of the payments being processed. A trace should only be requested after 5 business days from the payment being processed by Citibank, this will allow time for the payment to reach the beneficiary bank. A trace request will typically take up to 10 business days to receive a response from the beneficiary bank, in some instance, repeat trace requests are required and the process can take longer.

If you would like to have a request for a recall or trace of an international payment, please contact one of our Customer Service Operators on 13 24 84 or +61 2 8225 0615 if you are overseas.
Can I amend a transfer to an international account after it has been submitted?

No. Please verify all the details before you submit.
Are there fees involved to trace, cancel or amend a transfer to an international acount?

There are no fees involved to trace, cancel or amend a transfer to an international account. Please note that FX changes may mean that you will not get the full AUD amount back that you initially transferred.
Where can I find current exchange rates?

When you are making an international transfer you will be supplied with the current exchange rate. Click here to view indicative exchange rates.

How does Citi make money if it doesn’t charge a fee?

Like most banks and money transfer providers, Citi earns a margin on the exchange rate when money is converted. Unlike most banks and money transfer providers, Citi does not charge a transfer fee in addition to margin.

So, what is margin? You can think of margin as a “mark-up” on the market (or interbank) rate - the difference between what a currency provider pays to buy a currency (from the foreign exchange market) and what it charges you for the currency.

Despite not charging fees, Citi still maintains some of the country’s lowest margins (i.e. offers customers some of the best exchange rates). See for yourself.

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