Sending money overseas 

Yes, you can transfer money to an international bank account.

To make a transfer select "Payments & Transfers" from either Citi Online or the Citi Mobile® App. Choose the account you are transferring from and the international payee you are transferring to. If you're transferring to a payee for the first time, or you haven't transferred to this payee for awhile you may need to set up and activate the payee before completing the transfer. Payees can be set up and activated via the "Add a Payee" function.  

For transfers to an international account the payee should receive the funds within two business days.

Online transfers are subject to our Daily Withdrawal Limits view here, which are up to A$100,000 per day, or the foreign currency equivalent.

If you need to transfer above this amount a request can be made by completing an international transfer through Citi Online. At this stage the overlimit service is not available through the Citi Mobile® App. Before completing the transfer please ensure you have set up the payee as an "Other International Bank Account" via the "Add a Payee" function.

Please note: If the payee is an existing international Citi Account the payee will need to be set up as an "Other International Bank Account" via the "Add a Payee" function to access the overlimit transfer request service. Your overlimit transfer will be reviewed and we may contact you to confirm the request. If we are unable to get in contact with you we may cancel the transfer request.

Unfortunately we are unable to accept requests to change the details of the transfer once submitted. To avoid this situation please verify the details of your transfer before submitting.

Once a funds transfer instruction has been processed we are unable to cancel the payment. We can send a 'recall' request for the return of the funds from the beneficiary bank however the decision to return these funds lies with the beneficiary bank. A recall request can take up to 30 days to receive a response/decision from the beneficiary bank.

A 'trace' can be initiated to the beneficiary bank seeking confirmation of the payments being processed. A trace should only be requested after 5 business days from the payment being processed, this will allow time for the payment to reach the beneficiary bank. A trace request will typically take up to 10 business days to receive a response from the beneficiary bank, in some instance, repeat trace requests are required and the process can take longer.

If you would like to have a request for a recall or trace of an international payment, please contact one of our Customer Service Team on 13 24 84 or +61 2 8225 0615 if you are overseas.

There are no fees involved to trace, cancel or amend a transfer to an international account. Please note that movements in foreign currency exchange rates may mean that the amount returned to you might not be the same amount that you initially transferred.

When you are making an international transfer you will be supplied with the current exchange rate. Click here to view indicative exchange rates.