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The move to NAB

In 2022, NAB announced it's acquisition of the Citi consumer banking business in Australia. The integration is a significant step towards a simpler, more digital customer experience.

About the changes

NAB has been the provider of your products since 1 June 2022. On 24 February 2024, Citi branded deposit and home loan accounts were closed and moved to a similar NAB branded account. 

For credit card and personal lending accounts you can continue to use your account as normal. We will communicate any changes to you ahead of time.

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What you need to do

If you haven't done so already, you'll need to register for NAB Online Banking through NAB Internet Banking or the NAB app.

Your NAB account details and login information can be found in the communication sent to you by NAB.

Choose your product to find out more

Transactions and Savings

Find out more >

Home Loans

Find out more >

Term Deposits

Find out more >

Credit Cards

Find out more >

Personal Lending

Find out more >

Frequently Asked Questions

Communications and contact


App, Online Banking and Data Sharing





Financial Claim Scheme




International Payments



My account changes

Changes to deposit products (FX offsale)


Terms and Conditions

Have questions?

If you have questions about the move, or your NAB branded account, you can contact our dedicated support team on 1300 135 777 or +61 3 9322 6489 if calling from overseas.

If you have questions about your credit card or personal lending account, you can continue to call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

Can’t find what you’re looking for? Contact us >

Help and support

Explore our online help guides and learn more about our products and services.

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Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

Explore useful forms and links >

Support services

We are here to help you through difficult financial or personal times.

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