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Contact Us

If you are impacted by COVID-19, we can support you during this time.

Quick Links to Popular Questions


Contact Details

You can find contact details for all our products and services below.

 

General Enquiries

Everyday Accounts, Credit Cards and Loans

 

Call Us

General Enquiries

Everyday Accounts, Credit Cards and Loans
13 24 84

From overseas? Call +61 2 8225 0615

Hardship

Home loans

Call 1300 300 470
From overseas? Call +61 2 8278 8464

Credit cards and Personal loans

Call 1800 722 879

Collections

Home loans

Call 1300 300 470
From overseas? Call +61 2 8278 8464

Credit cards and Personal loans

Call 1300 369 797
From overseas? Call +61 2 8604 4713

 

Write To Us

Online Enquiries

Click here to make an enquiry

Click here to submit a Complaint*, a
Compliment or General Feedback.

*Click here to view our Complaint Management Policy.

Postal Address

GPO Box 40, Sydney NSW 2001.

Hardship

Home loans

Email mtge.coll@citi.com

Credit cards and Personal loans

Email dms.au@citi.com

Chat With Us Online

Log in to Citi Online to chat with us.

 

For customers with difficulties speaking English or who have hearing and/or speech impairments:

 

National Relay Service
www.relayservice.com.au.

Telephone Typewriter (TTY) Users -
call 133 677; then ask for 13 24 84.

Speak and Listen Users -
call 1300 555 727; then ask for 13 24 84.

Internet Relay Users - connect to the
NRS website

https://internet-relay.nrscall.gov.au/;
then ask for 13 24 84.

 

Language, Translation and Interpreting
services - connect to
Website www.tisnational.gov.au/
Call: 131 450 then ask for 13 24 84.

 

Insurance

 

MetLife

Call 1300 555 625

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
GPO Box 3319, Sydney NSW 2001.

 

AIA Australia

Call 1800 333 613

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
PO Box 6111, St Kilda Road Central,
VIC 8008.

 

OnePath

Call 1800 016 284

8:30am - 6:30pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
347 Kent Street, Sydney NSW 2001.

 

AGA Complimentary Insurance

Call 1800 072 791

8am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 

 

Home Loans

 

New customer call 1300 361 922

Existing customer call 1300 131 127

From Overseas? Call +61 2 8225 0615

9am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 
You can mail us
GPO Box 4799, Sydney NSW 2001

 

Cheques and Deposits

 

Credit Cards

Mail us
GPO Box 5427 Sydney NSW 2001

 

Customer Service Centre

Mail us
GPO Box 40, Sydney NSW 2001

 

Ready Credit

Mail us
GPO Box 5427 Sydney NSW 2001

 

Home Loans

Mail us
GPO Box 5347 Sydney NSW 2001.

 

Accessibility Services

 

National Relay Service

www.relayservice.com.au

 

Internet Relay Users

Connect to the NRS website
https://internet-relay.nrscall.gov.au; request 02 8225 0615

 

Telephone Typewriter (TTY) Users

Call 133 677; request 02 8225 0615

 

Translation and Interpreting Services

Call 1800 131 450;
website www.tisnational.gov.au

 

Speak and Listen Users

Call 1300 555 727; request 02 8225 0615

 

Hardship Assistance

 

Financial Hardship

Call 1800 722 879 or email dms.au@citi.com

9am - 9pm, Mon - Fri AEST,
(Excluding Public Holidays)

PO Box 3453, Sydney 2001.

You can also find out more information here.

 

New clients

Call us on 1300 552 070
We're available 9am -
5pm, Mon - Fri AEST
(Excluding Public Holidays)

 

You can mail us at
GPO Box 40
Sydney NSW 2001

Existing clients

Relationship Managed clients can book an appointment with their Relationship Manager and visit a Wealth Management Centre to obtain services to manage their finances and discuss their wealth management options.

NSW*

Sydney CBD

Level 14
2 Park Street
Sydney NSW 2000

Mon - Fri: 9am - 5pm

WA*

Perth

Ground Floor
37 St Georges Terrace
(cnr Barrack Street)
Perth WA 6000

Mon - Fri: 9am - 5pm 
(AEST - 2hrs non-daylight savings time)

VIC*

Melbourne CBD

Level 5
120 Collins Street
Melbourne VIC 3000

Mon - Fri: 9am - 5pm

*By appointment only.

Our Complaints Process

We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations.

Find out more about our complaints process.

 

24/7 Customer Service Centre

 

Call 13 24 84 

From overseas? +61 2 8225 0615

 

 

How We Can Help

Help and Support

Help and Support is your first point of call for all Citi Online questions.

Visit Help and Support

Citi Online

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