Contact Us
If you are impacted by COVID-19, we can support you during this time.
Quick Links to Popular Questions
My Account
Citi Cards
Reporting scams
If you believe you have been the victim of a scam, please contact us immediately on 1300 550 216.
It’s important that you get in touch with us if:
- you’ve sent money or authorised a payment due to a suspected scam
- you’ve provided your identity information and/or account details to someone who you believe is a scammer
- you’ve found unauthorised transactions in your account statements.
Reporting a lost or stolen card
If your card has been lost or stolen contact us as soon as possible on 13 24 84 or +61 2 8225 0615 if calling from overseas.
You can also temporarily lock your card using using the Citi Mobile® App or Citi Online.
Report any scams to Scamwatch
Report any scams to Scamwatch, an independent website run by the Australian Competition & Consumer Commission (ACCC).
Scamwatch provides information to consumers and small businesses on how to recognise, avoid and report scams. Anything reported to Scamwatch will be analysed and acted on by the ACCC.
Contact Details
You can find contact details for all our products and services below.
General Enquiries
Everyday Accounts, Credit Cards and Loans
Call Us
General Enquiries
Everyday Accounts, Credit Cards and Loans
13 24 84
From overseas? Call +61 2 8225 0615
Hardship
Home loans
Call 1300 300 470
From overseas? Call +61 2 8225 0615
Operating hours 9am – 5pm (AEST)
Mon – Fri
Credit cards and Personal loans
Call 1800 722 879
Collections
Home loans
Call 1300 300 470
From overseas? Call +61 2 8225 0615
Credit cards and Personal loans
Call 1300 369 797
From overseas? Call +61 2 8604 4713
Write To Us
Online Enquiries
Click here to make an enquiry
Click here to submit a Complaint*, a
Compliment or General Feedback.
*Click here to view our Complaint Management Policy.
Postal Address
GPO Box 40, Sydney NSW 2001.
Chat With Us Online
Log in to Citi Online to chat with us.
For customers with difficulties speaking English or who have hearing and/or speech impairments:
National Relay Service
www.relayservice.com.au.
Telephone Typewriter (TTY) Users -
call 133 677; then ask for 13 24 84.
Speak and Listen Users -
call 1300 555 727; then ask for 13 24 84.
Internet Relay Users - connect to the
NRS website
https://internet-relay.nrscall.gov.au/;
then ask for 13 24 84.
Language, Translation and Interpreting
services - connect to
Website www.tisnational.gov.au/
Call: 131 450 then ask for 13 24 84.
Insurance
MetLife
Call 1300 555 625
8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays)
Mail us
GPO Box 3319, Sydney NSW 2001.
AIA Australia
Call 1800 333 613
8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays)
Mail us
PO Box 6111, St Kilda Road Central,
VIC 8008.
OnePath
Call 1800 016 284
8:30am - 6:30pm, Mon - Fri AEST
(Excluding Public Holidays)
Mail us
347 Kent Street, Sydney NSW 2001.
AGA Complimentary Insurance
Call 1800 072 791
8am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)
Home Loans
Existing customer call 1300 131 127
From Overseas? Call +61 2 8225 0615
9am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)
You can mail us
GPO Box 4799, Sydney NSW 2001
Cheques and Deposits
Credit Cards
Mail us
GPO Box 5427 Sydney NSW 2001
Customer Service Centre
Mail us
GPO Box 40, Sydney NSW 2001
Ready Credit
Mail us
GPO Box 5427 Sydney NSW 2001
Home Loans
Mail us
GPO Box 5347 Sydney NSW 2001.
Accessibility Services
National Relay Service
Internet Relay Users
Connect to the NRS website
https://internet-relay.nrscall.gov.au; request 02 8225 0615
Telephone Typewriter (TTY) Users
Call 133 677; request 02 8225 0615
Translation and Interpreting Services
Call 1800 131 450;
website www.tisnational.gov.au
Speak and Listen Users
Call 1300 555 727; request 02 8225 0615
Hardship Assistance
Financial Hardship
Call 1800 722 879 or email dms.au@citi.com
9am - 9pm, Mon - Fri AEST,
(Excluding Public Holidays)
PO Box 3453, Sydney 2001.
You can also find out more information here.
Our Complaints Process
We are committed to making account management easier and more transparent for our customers; however we recognise that we may not always meet your expectations.
Find out more about our complaints process.
24/7 Customer Service Centre
Call 13 24 84
From overseas? +61 2 8225 0615
How We Can Help
Help and Support
Help and Support is your first point of call for all Citi Online questions.
Citi Online
Access and manage your money in a quick, convenient and secure way, from anywhere in the world.