Contact Us

We are pleased to share with you that the safety and wellbeing of our Customer Service Centre staff has been assured, and we are here to help.

If you are impacted by COVID-19, we can support you during this time.


Contact Details

You can find contact details for all our products and services below.

 

General Enquiries

Everyday Accounts, Credit Cards and Loans

 

Call Us

General Enquiries

Everyday Accounts, Credit Cards and Loans
13 24 84

From overseas? Call +61 2 8225 0615

 

Hardship

Home loans

Call 1300 300 470
From overseas? Call +61 2 8278 8464

Credit cards and Personal loans

Call 1800 722 879

 

Collections

Home loans

Call 1300 300 470
From overseas? Call +61 2 8278 8464

Credit cards and Personal loans

Call 1300 369 797
From overseas? Call +61 2 8604 4713

 

Write To Us

Online Enquiries

Click here to make an enquiry

Click here to submit a Complaint*, a
Compliment or General Feedback.

*Click here to view our Complaint Management Policy.

 

Postal Address

Citi, GPO Box 40, Sydney NSW 2001.

 

Hardship

Home loans

Email mtge.coll@citi.com

Credit cards and Personal loans

Email dms.au@citi.com

 

Chat With Us Online

Log in to Citibank Online to chat with us.

 

For customers with difficulties speaking English or who have hearing and/or speech impairments:

 

National Relay Service
www.relayservice.com.au.

Telephone Typewriter (TTY) Users -
call 133 677; then ask for 13 24 84.

Speak and Listen Users -
call 1300 555 727; then ask for 13 24 84.

Internet Relay Users - connect to the
NRS website

https://internet-relay.nrscall.gov.au/;
then ask for 13 24 84.

 

Language, Translation and Interpreting
services - connect to
Website www.tisnational.gov.au/
Call: 131 450 then ask for 13 24 84.

 

Insurance

 

MetLife

Call 1300 555 625

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
GPO Box 3319, Sydney NSW 2001.

 

AIA Australia

Call 1800 333 613

8am - 6pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
PO Box 6111, St Kilda Road Central, VIC 8008.

 

OnePath

Call 1800 016 284

8:30am - 6:30pm, Mon - Fri AEST
(Excluding Public Holidays) 

Mail us
347 Kent Street, Sydney NSW 2001.

 

AGA Complimentary Insurance

Call 1800 072 791

8am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 

 

Global Banking

 

Moving to Australia

If you are moving to Australia from the following regions, please contact us with any questions you may have.

  • United States

Call 1800 465 3880

  • Latin America

From Argentina cal 0800 444 8052 
From Brazil call 0800 891 1877 
From any other country +52 55 2226 3988

  • Asia Pacific

Local or International call +65 6595 2255

  • Europe, the Middle East or Africa

Universal International Free Phone # 00 800 0316 6000

Local or International call +34 93 316 6000

  • Visit us in Person

Drop by your nearest Citibank office to talk with a Citibank representative in person.

Find a Location >

 

Moving Overseas from Australia

Please contact the Citibank APAC Global Support Centre on +65 6595 2255 or drop into your local branch.

 

Home Loans

 

New customer call 1300 361 922

Existing customer call 1300 131 127

From Overseas? Call +61 2 8225 0615

9am - 5pm, Mon - Fri AEST
(Excluding Public Holidays)

 
You can mail us
Citibank, GPO Box 4799, Sydney NSW 2001

 

Wealth Management

 

Citigold

Call 1800 168 168

From overseas? +61 2 8225 0618

24/7

 

Investments

Call us on 1300 552 070

Mail us
Citibank - Skybranch, GPO Box 40, Sydney NSW 2001.

Contact Us online
 

 

Deposit Accounts

Mail us
Citibank, GPO Box 40, Sydney NSW 2001

Request a Call online

 

 

Cheques and Deposits

 

Credit Cards

Mail us
GPO Box 5427 Sydney NSW 2001

 

Deposits

Mail us
Banking Services, Citibank PTY Ltd, GPO Box 40, Sydney NSW 2001

 

Ready Credit

Mail us
GPO Box 5427 Sydney NSW 2001

 

Home Loans

Mail us
GPO Box 5347 Sydney NSW 2001.

 

Accessibility Services

 

National Relay Service

www.relayservice.com.au

 

Telephone Typewriter (TTY) Users

Call 133 677; request 02 8225 0615

 

Speak and Listen Users

Call 1300 555 727; request 02 8225 0615

 

Internet Relay Users

Connect to the NRS website
https://internet-relay.nrscall.gov.au; request 02 8225 0615

 

Translation and Interpreting Services

Call 1800 131 450;
website www.tisnational.gov.au

 

Hardship Assistance

 

Financial Hardship

Call 1800 722 879 or email dms.au@citi.com

9am - 9pm, Mon - Fri AEST,
(Excluding Public Holidays)

PO Box 3453, Sydney 2001.

You can also find out more information here.

 

Citigold Wealth Management Centres

 

NSW

Sydney CBD

Hunter Street
Corner of Pitt and Hunter Streets
Sydney NSW 2000

Mon - Fri: 9am - 5pm

 

WA

Perth

Ground Floor
37 St Georges Terrace
(cnr Barrack Street)
Perth WA 6000

Mon - Fri: 9am - 5pm 
(AEST - 2hrs non-daylight savings time)

 

VIC

Melbourne CBD

Level 5
120 Collins Street
Melbourne VIC 3000

Mon - Fri: 9am - 5pm

Citigold clients can book an appointment with their Relationship Manager and visit a Wealth Management Centre to obtain services to manage their finances and discuss their wealth management options.

Our Complaints Process

From 1 November 2018, the Australian Financial Complaints Authority (AFCA), will be the new external dispute resolution scheme to support consumers in the financial scheme replacing the Financial Ombudsman Service (FOS), Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT). 

Learn More >

 

24/7 Citiphone Banking

 

Call 13 24 84 

From overseas? +61 2 8225 0615

 

Register for Phone Banking now >

How to use CitiPhone >

 

How We Can Help

Help and Support

Citibank Help and Support is your first point of call for all online banking questions. 

Visit Help and Support

Citibank Online

Access and manage your money in a quick, convenient and secure way, from anywhere in the world.

Start banking online

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