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Customer Service Centre

Citi provides our customers with the power to control their own account usage from anywhere, at any time.
You have the freedom to manage your accounts 24 hours a day, seven days a week, where ever you are in the world.

Getting started is easy, you can call us on 13 24 84 or +61 2 8225 0615 (if you are calling from overseas).

Please ensure you have the following details handy when using the telephone self service function:


  • Your Citi Credit Card/Debit Card number or account number and
  • Your registered mobile phone, in order to receive a One Time PIN (OTP) or Telephone Personal Identification Number (TPIN)*


Follow the prompts to access information regarding your account or to speak with a customer service representative.

*If you do not have a TPIN please call us on 13 24 84, enter your Card Number/Account Number, select options 5, 1, and then 2 to create your Telephone PIN.

For service related enquiries or to use Customer Service Centre

Note: You should have your 4 digit Telephone PIN (TPIN) and your mobile phone handy, as some menu options may require you to enter the TPIN or One-Time-PIN (OTP).

Dial 13 24 84
Enter your card or account number. To report card lost/stolen, Press *1
Authenticate using OTP, TPIN or Date of Birth (for Credit Cards)
Account balance announcement. Press # to skip the account balance announcement and enter main IVR.
At any time in main IVR:

    - Press 0 to speak with customer service officer
    - Press 7 to return to previous menu
    - Press 8 to return to main menu




Everyday Accounts

  • Check account information
  • Check your balance
  • Check recent transactions
  • Pay bills using BPAY®
  • Perform account maintenance
  • Transfer of funds to 3rd party
  • Transfer of funds internal to Citi



  • Order copy of current statement
  • Order copy of previous period statement



  • Query a cheque payment
  • Order a cheque/deposit book


Credit Cards

  • Activate your card
  • Check your balance
  • Check application status
  • Pay bills using BPAY® (selected billers)



  • Change your Telephone PIN (TPIN)
  • Obtain available funds for home loan redraw

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