CitiPhone Banking

Citi provides our customers with the power to control their own banking from anywhere, at any time.
You have the freedom to do your own banking 24 hours a day, seven days a week, where ever you are in the world.


Getting started is easy, you can call us on 13 24 84 or +61 2 8225 0615 (if you are calling from overseas).

Please ensure you have the following details handy for self-service phone banking:


  • Your Citi Credit Card/Debit Card number or account number and
  • Your registered mobile phone, in order to receive a One Time PIN (OTP) or Telephone Personal Identification Number (TPIN)*


Follow the prompts to access information regarding your account or to speak with a customer service representative.

*If you do not have a TPIN please call us on 13 24 84, enter your Card Number/Account Number, select options 5, 1, and then 2 to create your Telephone PIN.

For service related enquiries or to use Citiphone Banking

Note: You should have your 4 digit Telephone PIN (TPIN) and your mobile phone handy, as some menu options may require you to enter the TPIN or One-Time-PIN (OTP).

> Dial 13 24 84
> Enter your card or account number. To report card lost/stolen, Press *1
> Authenticate using OTP, TPIN or Date of Birth (for Credit Cards)
> Account balance announcement. Press # to skip the account balance announcement and enter main IVR.
> At any time in main IVR:
    - Press 0 to speak with customer service officer
    - Press 7 to return to previous menu
    - Press 8 to return to main menu



Everyday Accounts

  • Check account information
  • Check your balance
  • Check recent transactions
  • Pay bills using BPAY®
  • Perform account maintenance
  • Transfer of funds to 3rd party
  • Transfer of funds internal to Citi



    • Order copy of current statement
    • Order copy of previous period statement



    • Query a cheque payment
    • Order a cheque/deposit book


    Credit Cards 

    • Activate your card
    • Check your balance
    • Check application status
    • Pay bills using BPAY® (selected billers)



    • Change your Telephone PIN (TPIN)
    • Obtain available funds for home loan redraw

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