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Important notice: We are in the process of updating our SMS sender name. Citi SMS messages may now come from Citi AU instead of CitiBankAU. Citi will never request your personal details, account details, PIN or passwords by email or SMS. Visit us at www1.citibank.com.au/contact-us if you have any questions.

CitiPhone Banking

Citi provides our customers with the power to control their own banking from anywhere, at any time.
You have the freedom to do your own banking 24 hours a day, seven days a week, where ever you are in the world.

Getting started is easy, you can call us on 13 24 84 or +61 2 8225 0615 (if you are calling from overseas).

Please ensure you have the following details handy for self-service phone banking:

 

  • Your Citi Credit Card/Debit Card number or account number and
  • Your registered mobile phone, in order to receive a One Time PIN (OTP) or Telephone Personal Identification Number (TPIN)*

 

Follow the prompts to access information regarding your account or to speak with a customer service representative.

*If you do not have a TPIN please call us on 13 24 84, enter your Card Number/Account Number, select options 5, 1, and then 2 to create your Telephone PIN.

For service related enquiries or to use Citiphone Banking

Note: You should have your 4 digit Telephone PIN (TPIN) and your mobile phone handy, as some menu options may require you to enter the TPIN or One-Time-PIN (OTP).

Dial 13 24 84
Enter your card or account number. To report card lost/stolen, Press *1
Authenticate using OTP, TPIN or Date of Birth (for Credit Cards)
Account balance announcement. Press # to skip the account balance announcement and enter main IVR.
At any time in main IVR:

    - Press 0 to speak with customer service officer
    - Press 7 to return to previous menu
    - Press 8 to return to main menu

 

 

 

Everyday Accounts

  • Check account information
  • Check your balance
  • Check recent transactions
  • Pay bills using BPAY®
  • Perform account maintenance
  • Transfer of funds to 3rd party
  • Transfer of funds internal to Citi

 

Statements

  • Order copy of current statement
  • Order copy of previous period statement

 

Cheques

  • Query a cheque payment
  • Order a cheque/deposit book

 

Credit Cards

  • Activate your card
  • Check your balance
  • Check application status
  • Pay bills using BPAY® (selected billers)

 

Other

  • Change your Telephone PIN (TPIN)
  • Obtain available funds for home loan redraw

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