CitiPhone Banking

Citi provides our customers with the power to control their own banking from anywhere, at any time.
You have the freedom to do your own banking 24 hours a day, seven days a week, where ever you are in the world.

Getting started is easy, you can call us on 13 24 84 or +61 2 8225 0615 (if you are calling from overseas).

Please ensure you have the following details handy for self-service phone banking:


  • Your Citi Credit Card/Debit Card number or account number and
  • Your registered mobile phone, in order to receive a One Time PIN (OTP) or Telephone Personal Identification Number (TPIN)*


Follow the prompts to access information regarding your account or to speak with a customer service representative.

*If you do not have a TPIN please call us on 13 24 84, enter your Card Number/Account Number, select options 5, 1, and then 2 to create your Telephone PIN.

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