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Personal Lending


What’s changing?

In 2022, we announced National Australia Bank Limited had acquired the Citi consumer banking business (Citi) in Australia. The integration of NAB and Citi is a significant step towards a simpler, more digital customer experience.

From 1 June 2022, NAB is the provider of your products and services. For now, there are no immediate impacts to the way you manage your account, and you can continue to use the Citi Mobile® App and Citi Online.


Stay tuned for updates about your Citi Personal Lending account

Citi and NAB are working closely together to ensure a smooth transition and how we can enhance your Citi Personal Lending account features and benefits. You will receive separate communications about any changes ahead of time.

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What you need to do

Make sure your contact details and contact preferences are up to date so we can contact you with the next steps. You can update your contact details via the Citi Mobile® App or Citi Online. Visit our help guide for instructions.

Frequently Asked Questions

Communications and contact


App and Online Banking





Financial Claim Scheme




International Payments



My account changes

Changes to deposit products (FX offsale)


Terms and Conditions

Have questions?

If you still have questions, you can call us on 13 24 84 or +61 2 8225 0615 if calling from overseas.

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